To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(132)
Positive reviews(28)
Reviews with photos/video(5)
Awesome stay(10)
Friendly owner(9)
Great location(6)
Clean and tidy(5)
Negative reviews(4)
Guest User
Standard Double Room With Accessible Features Bathroom
Stayed in Oct 2024
Business travelers
1 review
3.5/5
Posted on Nov 22, 2024
Overall good.
I saw dust on the socket top next to the next.
Nice breakfast and staff.
Dr.Hisham
Superior Queen Room with Sofa
Stayed in Jun 2024
Family
2 review
4.2/5
Very Good
Posted on Aug 13, 2024
There was some construction near the site which affected nearby buildings s station.
Otherwise everything else was good.
Response from Property: Dear Dr. Hisham, Thank you for your feedback. We apologise for any inconvenience caused by the nearby construction. We are glad to hear that overall you had a good experience. We hope to welcome you back soon. Best regards, Janice Novotel Glasgow Centre
Ma
Standard Double Room
Stayed in Jun 2024
Family
23 review
3.5/5
Posted on Jul 5, 2024
Not a very satisfactory stay experience, with staff not responsive to requests quickly. Facilities, especially the elevator, are slow and old.
Response from Property: Dear Ma, we apologize for the inconveniences you faced during your stay. We are committed to improving our response time and upgrading our facilities. Your feedback is invaluable. Best regards, Janice Novotel Glasgow Centre.
Peter
Standard Double Room
Stayed in May 2024
Couples
1 review
4.2/5
Very Good
Posted on Jun 26, 2024
Nice room. Good location. Friendly staff. Very Expensive breakfast, subway round corner £4 breakfast roll with coffee.
Lots of building work round hotel, noise starts around seven.
Response from Property: Dear Peter, thank you for your feedback. We are delighted to hear that you enjoyed our nice rooms, convenient location, and friendly staff. We apologise for any inconvenience caused by the nearby construction noise. We appreciate your valuable comments. Best regards Janice , Novotel Glasgow Centre.
P Desai
Standard Twin Room
Stayed in Jun 2024
Family
64 review
4.5/5
Great
Posted on Aug 17, 2024
Good decent Hotel. Near to town centre. A lot of restaurents and various food options nearby.
Response from Property: Dear P Desai,Thank you for your positive review. We are glad to hear that you enjoyed your stay at our hotel and found our location convenient. We hope to welcome you back soon.Best regards,JaniceNovotel Glasgow Centre
Guest User
Standard Double Room
Stayed in Jan 2024
Family
1 review
4.7/5
Amazing
Posted on Feb 19, 2024
Great hotel, great staff. Very pleasant stay. Breakfast was done to a high standards and good quality coffe.
The only downside that the carpet had a lot of stains on it in the room, and as i was staying with the child who wants to play on the floor
Response from Property: Dear guest, thank you for your positive review. We are delighted to hear that you enjoyed your stay and found our staff and breakfast to your satisfaction. We have noted your feedback regarding the carpet stains and will address this accordingly. Looking forward to welcoming you back soon. Best regards, Janice Novotel Glasgow Centre
San Chun
Standard Twin Room
Stayed in May 2023
Business travelers
9 review
3.7/5
Posted on Jun 29, 2023
The room is spacious but it’s a little far from the scotrail station. The fitness room is decent tho.
Response from Property: Dear San Chun, thank you for your feedback. We are glad you found the room spacious and the fitness room decent. We apologize for any inconvenience regarding the distance from the Scotrail station. Your comments are valuable to us. Best regards, Janice Novotel Glasgow Centre
Guest User
Executive Queen Room with Sofa
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Delightful staff, thanks to Sonia for hospitality and sorting out parking. Bar restaurant reception inviting comfortable welcoming, easily chillout environment
Rooms a little tired looking but clean spacious Happily recommend to all.
Response from Property: Dear Guest, thank you for your kind words about our staff and services. We appreciate your feedback on the room condition and will take it into consideration. We look forward to welcoming you back soon. Best regards, Janice Novotel Glasgow Centre
Anthony
Standard Double Room
Stayed in Jan 2024
Solo travelers
3 review
4.5/5
Great
Posted on Feb 26, 2024
Location was a bit of a walk, but great service and comfortable room.
Response from Property: Dear Anthony, thank you for your positive review. We are delighted to hear that you enjoyed the great service and found your room comfortable. We appreciate your feedback and hope to welcome you back soon. Best regards, Janice Novotel Glasgow Centre
Guest User
Classic Family Room With Double Bed And Two Single Beds
Stayed in Sep 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 19, 2024
Good place for family stay
Nermin
Superior Queen Room with Sofa
Stayed in Mar 2024
Family
1 review
2.7/5
Posted on Apr 12, 2024
Roomster damaged think was not working water problem
Response from Property: Dear Nermin, we apologise for the inconvenience you experienced with the damaged room and water issue. Your feedback is valuable, and we will address these issues promptly. Thank you for bringing this to our attention. Best regards, Janice Novotel Glasgow Centre.
Hassansaeed786
Standard Double Room
Stayed in May 2024
Family
2 review
2.7/5
Posted on Jun 28, 2024
Was good not thats much
Response from Property: Dear Hassansaeed786, thank you for your feedback. We appreciate your comments and will strive to improve. Kind regards, Janice Novotel Glasgow Centre.
Mo24
Standard Room Double Bed + Convertible Sofa
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Great location
Guest User
Standard Double Room
Stayed in Jun 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jul 9, 2022
Great location and the staff were really friendly and nothing was too much trouble.
Response from Property: So glad you enjoyed your stay with us, we do appreciate you have a choice. Kind regards Janice
Guest User
Executive Queen Room with Sofa
Stayed in Jul 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Sep 14, 2023
Building site outside our room
Response from Property: Dear guest, thank you for your feedback regarding the building site near your room. We appreciate your understanding during this time. We hope to welcome you back for an improved stay. Best regards, Janice Novotel Glasgow Centre.