57-G-1, Mansion One, Jalan Sultan Ahmad Shah, George Town, Penang, 10050, MalaysiaSee Hotel Details
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1 night
Guest Reviews
7.9/10
Good
49 review
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Verified reviews
Location8.7
Amenities7.5
Service7.9
Cleanliness7.3
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All reviews(49)
Positive reviews(36)
Reviews with photos/video(20)
Awesome stay(11)
Great location(10)
Loved the view(8)
Convenient location(6)
Beds were average(5)
Friendly host(4)
Negative reviews(13)
CS Hooi
Three Bedrooms Suites
Stayed in Dec 2024
Family
11 review
8.0/10
Very Good
Posted on Jan 5, 2025
Good location, great view from the room. Surrounding area by shopping mall and lots of foodies. Wonderful place to stay and good experiences.
Dini Rui Yi
One Bedroom Suite
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jun 20, 2025
It’s like staying at the apartment, so we have to throw the trash ourselves (if we stay a bit longer)
The location is next to Gleneagles hospital & actually is easy to buy food (either Grab or walk-in restaurants). It’s 45mnts-1hour to airport.
Available soap & dish soap only.
Need to buy/bring detergent if want to wash clothes.
But overall, it’s OK to stay here & it’s great to stay if you plan to have medical check up at the hospital.
Guest User
Two Bedrooms Apartment
Stayed in Apr 2025
Family
4 review
4.5/10
Posted on May 30, 2025
Door like worn out. No hanger on the toilet.
Sofa got stain.
The bed too soft
The pan is so dirty. Alot stain on the pan
So we also dare not use it..
For people with sleep problem, the aircon is noisy. My old parents cannot sleep whole night and they need to see doctor tomorrow.
Customer service also not 24hours.
My flight got delay and they keep asking my location.
Deposit they prefer cash. I reach hotel 9pm and havent got time for dinner.
If by CC, they will be able to refund in 30days.
Since I have no cash, the staff ask me to withdraw from atm even ita so late. I offer cc but they want cash.
I have to go hospital to withdraw cash since I got last minute doctor appointment and has no cash in MYR. But end up, the AtM not working. When I come back tell the staff, he said can pay next day.
Upon check out when I pass the key, in 1 min we realize we forget something. When I ask the key to go back to the room, she said wait for housekeeping.
I can go back, it will be much faster than waiting housekeeping to bring it down.
If you visit gleneagles, this is the best location. But if not, try other place.
Phay Chek
Two Bedrooms Apartment
Stayed in Dec 2024
Family
1 review
9.5/10
Amazing
Posted on Feb 3, 2025
Everything just great except the lift service a bit slow
Xinyao Lim
One Bedroom Suite
Stayed in Apr 2025
Family
4 review
9.5/10
Amazing
Posted on Jun 1, 2025
Repeat customer as this place is conveniently located and suitable for family stay
Nur Azimah Zaaba
One Bedroom Suite
Stayed in Aug 2024
Couple
1 review
9.5/10
Amazing
Posted on Sep 8, 2024
Gotta full furnished room with washing machine, fridge, microwave, kettle, iron n hair dryer.
Also nice window view to the sea. Will repeat again soon.
6/9
Guest User
Studio Suite
Stayed in Jan 2025
Couple
1 review
8.5/10
Very Good
Posted on Feb 25, 2025
There is insects anywhere in the room, please check whether there’s insects home in somewhere inside the unit. Thank you
chairiri
Studio Suite
Stayed in Jul 2024
Family
1 review
9.5/10
Amazing
Posted on Oct 30, 2024
the location is very strategies due to its near the gleanegles hospital
GeeMy
One Bedroom Suite
Stayed in May 2024
Family
33 review
6.0/10
Posted on Jun 20, 2024
The apartment was a bit run down. The bathroom cabinets were old. Only provide 1 bottle of soup for body, hand & shampoo.
The sofa got stains. Poor selection TV channels only mainstream ones. No Astro. No Netflix.
The worst part we have to carry our own rubbish from 15th floor to the basement. Just imagine the lift full of guests & you’re carrying rubbish! The staff were not that friendly. I guess this will be my first & last staying here!
monos95
One Bedroom Suite
Stayed in Aug 2024
Solo traveler
4 review
10/10
Outstanding
Posted on Sep 18, 2024
Best view ,nice service hotel provided
Roar89
Three Bedrooms Suites
Stayed in Oct 2024
Family
5 review
6.5/10
Posted on Nov 17, 2024
Everything was ok
but some of the cup that been provided was slightly crack... The cark park for small cars will be ok but for bigger car its quite hard too park at the parking space that been given its to narrow... Location was wonderful.... The view was wonderful... The room are clean but the bed matters are abit sinking coz some for us are having a back pain maybe due to lots guest staying....😅😅😅😅😅😅...
Naven Ramesh
Studio Suite
Stayed in Oct 2024
Couple
2 review
9.0/10
Great
Posted on Nov 5, 2024
The Suite is very nice and comfortable and the view also very beautiful...At the bathroom is clean but it's not nice smell.
Anonymous User
Studio Suite
Stayed in Jul 2024
Family
2 review
6.0/10
Posted on Sep 4, 2024
The hotel is an apartment building, inside looks old.
But the front liner very nice and helpful
Guest User
Two Bedrooms Apartment
Stayed in Nov 2023
Family
5 review
4.5/10
Posted on Dec 29, 2023
Very dusty with a lot of ants and spiders, and many stains on bedsheets. I got fresh insect bites every night whilst sleeping... not suitable for those with allergies or sensitive skin. I asked for a vacuum cleaner but received a broom instead.
Location was good, but there was no access to the apartment directly from carpark (had to walk out of the carpark via its car entrance).
Overall price is reasonable for the 2 bedrooms+ 2 toilets, but not a comfortable stay
Anonymous User
Two Bedrooms Apartment
Stayed in Sep 2023
Family
16 review
4.5/10
Posted on Oct 22, 2023
Our bedsheets are dirty and worn. Towels are old.
Hotel location is good. Next to Gleneagle hospital near Gurney.
I suggest you bring your own towels, pillow cases and bedsheets if you stay there.
One of the few cases where in the first night, I struggled if I should burn the fees and move to a different hotel.
Office only operates from 9am-9pm.