Best Western Premier Route 97 Vernon Reviews

The hotel is clean and still relatively new and I have stayed here several times since it opened. It is some of the current new staff that are problematic. Dennis and Raj were incredibly rude and mistreated me as well as my guest at my last stay. The housekeeper accused my guest of smoking in the room which was a complete lie. Raj threatened to call the RCMP on me for someone unknown reason. Dennis decided to ban me but didn't bother telling me until after I had already booked and paid for my room. Completely inappropriate and unprofessional people in charge of the front desk. Be warned that if you stay here and you are accused of some kind of wrong doing they will persecute you and ban you for absolutely nothing. I don't know if it's a cultural barrier, but they don't seem to understand how to treat people, paying guests, properly. Awful experience, so unprofessional.

Staff was friendly and rooms were clean. Close to shopping, restaurants and mechanical services.

Very clean and the staff was cordial and professional

The room is clean and the pool is good. We had a great time staying at this hotel with the kids.

Nice and cozy hotel! Little kitchen was really nice especially for travelling families. Location great as it is close to Superstore, and a bunch of other fast food places.

Really nice accommodation would stay again

Good clean spot

Room 217. No view, no fridge and directly beside noisy ice machine. Avoid this room!!

There are some differences between Ctrip booking and hotel member booking.

The hotel is very new, the room is clean, the bed is big, there is no kettle, slippers, toothbrush and toothpaste. There is a microwave and a coffee machine. It is also convenient to eat and drink around. There is a big supermarket opposite the hotel, and eating is within 5 minutes by car.

It exceeded my expectations. All indicators are very good.

The location is good, opposite the supermarket