Vila Gale Santa Cruz

"To be fair, I think this hotel would be ranked higher by a different kind of guest. This is really a large all-inclusive charter vacation type of hotel. The English-language website gives false information about the hotel. The website notes that there are two restaurants - even provides menus for the fictional restaurants. In truth, there is one and the only dinner is an all-inclusive buffet. The front desk never mentioned this. There are strange rules - you have to book time to use the indoor pool and get towels from the reception right before your booking - terrible towels too. When you pick up your towels, they don’t tell you need buy swimming hats so you have to go back up from the pool to do so. On top of everything, we checked out of the hotel before breakfast because we had an early cab, went down for a cup of coffee at the breakfast bar. The lobby was dark and no one but the staff member and us around. We then ran up (15 minutes later) and went to our cab and the same reception staff member chased us down the steps yelling that we hadn’t checked out. Seriously. On the plus side, the hotel is pretty and the town cute."