Peermont Walmont at the Grand Palm, Gaborone

"😔 I never thought I'd write a post like this... Yesterday, I went to Deep Klean Professionals Car Wash at the Grand Palm Resort — a place I've trusted for its safe, secure location inside the hotel grounds and the usually respectful, lovely guys who work there. I arrived, parked, sat down, and waited like any normal customer. Then a more expensive car pulled up... and everything changed. The 2 guys who were free or almost done with their cars when i arrived completely forgot about me and every other customer who was already there. They dropped everything and rushed to serve the more expensive car first — outside only, while the owner sat comfortably with his girlfriend ( i have zero issues with the driver & his partner - they were just clients ; the burden of duty lies on the car wash patrons not the client) I waited patiently, hoping they'd get back to my car soon. They didn't. Not even an acknowledgment. Not a single word. I felt completely invisible, disrespected, and belittled — like my car, my time, and my dignity didn't matter because someone else drove something more expensive.Whats worse is that ive only paid the standard fee once; every other time ive made it a point to leave a tip. This was one of the most hurtful customer experiences I've had in a very long time. It broke my heart because I genuinely liked supporting this local business. But after yesterday, I can never go back there again. To the boys at Deep Klean: Basic respect and fairness shouldn't depend on the type of car someone drives. First come, first served should still mean something. I'll be leaving honest 1-star reviews everywhere I can, because no one deserves to feel this small as a paying customer. If you're looking for a car wash in Gaborone, please think twice before going here. Your feelings and your time matter too. Has anyone else experienced something similar? Let's support businesses that treat every customer with dignity. #DeepKleanProfessionals #GrandPalmGaborone #CustomerService #Gaborone"

Tlokweng Rose Garden Guesthouse

Regent Select Hotel

"Arrived on a Thursday & the most annoying thing was how my surname was spelled incorrectly! Even after trying to correct them, they kept on calling me with a wrong name. Secondly, they gave me a room which door couldn't open unless a special key is used, why was it not checked 1st? As if that's not enough while out, i was moved to a different room with a smelly bathroom!"

Escapade Lux Boutique Residence

"Awesome experience! Thanks a million!!"

Room50Two

"Friendly staff, nice room with good facilities. Clean and accessible in the city. Airport transfer was seamless"

Indaba Lodge Gaborone

"The overall service was exceptional. The location is excellent and the rooms are very clean and modern. However, they must improve on their breakfast buffet. "

Phakalane Golf Estate Hotel & Convention Centre

"Stayed for a business trip and while the greeting at the front desk was cordial and polite the true state became apparent when experiencing the hotel and services. On arrival the shower didn’t work, then, once fixed, scalded the user (others complained of this as well) room make-up was missed, access card kept failing - even when kept far from the phone, meals and drinks are expensive and plain. Some small animals to view on the course but they are damaging it - nature at work."

53A Luxury Bed & Breakfast