Sanfang Qixiang Shuxiang Wenru Hotel

Having only one night in Fuzhou, I chose to stay in the Sanfang Qixiang area for its easy access to sightseeing and transportation. Shuxiang Wenru Hotel was the obvious choice. To my pleasant surprise, it turned out to be a beautifully restored former residence of the Qing Dynasty's You family, complete with rock gardens, ancient trees, and a courtyard pond filled with koi. Upon arrival, we were welcomed with tea, enjoyed complimentary afternoon fruit, and were even offered plum wine in the evening. The room's decor charmingly blended rustic antiques with modern comforts, and the bedding was impeccably clean and plush. The butler and front desk staff were exceptionally warm and attentive, providing a detailed explanation of all the room's facilities. We truly felt at home. Plus, it's located very close to the 'Love Tree' landmark.

The hotel's location and traditional ambiance are quite charming, and the facilities and hygiene were acceptable. Considering it's situated within a scenic area, the price of over 600 RMB was reasonable. My room included a small amenity kit containing travel-sized hand sanitizer and mosquito repellent. Since the bag didn't specify it wasn't complimentary, I assumed it was a thoughtful gesture from the hotel and took it with me upon checkout. The next day, the front desk called with a sarcastic and passive-aggressive tone, asking me to 'help them remember' if I had seen the kit in my room and what happened to it. When I stated I had taken it, the staff immediately retorted, 'Why did you take it? If you took it, you must send it back!' Their tone made it sound as if I had stolen something from them. An item worth merely 20-30 RMB completely soured my mood while I was enjoying the scenic area. I told them I would mail it back, emphasizing that I could afford to stay at a hotel costing over 600 RMB and certainly didn't covet an item worth so little. The front desk staff's service and professionalism utterly fail to live up to the hotel's culture and price point. I strongly recommend providing more training to improve staff conduct, so it aligns with the hotel's excellent physical facilities.

The hotel is ideally located in the heart of Sanfang Qixiang, offering extremely convenient access to local dining and attractions. Upon check-in, a friendly hotel staff member warmly welcomed us and proactively assisted with our luggage. The front desk also provided a detailed introduction to the hotel's amenities, as well as nearby sights and restaurants. The afternoon tea offered a wonderful selection; the jasmine tea was an unexpected delight, and the accompanying pastries were unique and delicious. The hotel was exceptionally quiet, and the bedding was incredibly comfortable, ensuring our family had a truly restful sleep. Breakfast, served in the serene courtyard, was very picturesque. We highly recommend the light bites and tea eggs, which were a pleasant surprise. It's worth noting that the hotel's restaurant is quite renowned; in the evenings, they offer roasted and braised snacks that are absolutely perfect with a drink. Overall, it was an incredibly enjoyable and unexpectedly wonderful stay!