Name: Fujino Kirameki Fujigotemba
Address: Gotemba, Japan
Rating: 8.9

Japan

Hakone

Gotemba

Indonesia

South Cikarang

Eiheiji

Yugawara

Not bad. I can see they are trying to make this property more known to international guests from different countries. Two dire problems: the food was extremely salty. With the exception of the Teppan dinner, all of the meals we had here had so much sodium content. Also, their food in general is not of high quality and tastes pretty much the same across all dishes. Please make improvements.

And another thing I would highly recommend is that the manager lady learn English so that next time I visit this property and have to communicate in English and ask for some help, she doesn’t get sassy or mad at me for requesting another staff member who can speak English. I really needed some help with golf reservations and understandably it is not her business that we had to go golfing the next day. However, I didn’t realize it was such a rude thing to ask for another employee who could understand what I was saying when she couldn’t understand my requests specifically because of her lack of English proficiency. For this property to become popular with international guests, it would be a wholesome idea for the chief manager to learn to speak better English anyways. 
I guess she knew that she was being rude by hitting the desk because she came up to me and gave me her business card (without my asking and finally in a nice manner) when I merely asked a younger staff member if the angry lady was the manager. She must have known that she was giving me attitudes. 
When you are in the hospitality business, please don’t forget that guests are there to enjoy their trip—savoring each moment—not to feel uncomfortable or be bothered by staff’s attitudes.

Luckily this onsen hotel has a Family Mart right next to it. Everything there is clean. Onsen on 6/F is also very clean, loved it very much. The best part was to bring my family to the Yunessun swimming facility right across the road. Free entry if you get tickets from the hotel front desk.

The random hotel I booked was a complete success. Take the H line to Penglai Garden and it's just down the stairs. The hotel is small but beautiful. Meals are not provided, so breakfast is divided by room and you can take it back to your room.
The room was spacious, Japanese-style, with maple trees outside the window.
The hot springs were also amazing, rarely crowded on weekdays!

The hotel is a short 1km walk from the local train station.

The onsen uses natural volcanic spring water and is of very high quality. There is a private onsen available if you ask for the key, however the public bath was empty every time I visted.

The room was large, clean, and very relaxing.

The dinner was fancy, but had mild flavours. It was not our favourite meal. I was still hungry afterwards, but there was no more food available. There was free alcohol from 9pm to 10pm, but it was of poor quality.

The staff were always very kind and helpful.

The hotel is near Ito Station, just a ten-minute walk away, but it's recommended to take a taxi or time the hourly bus.

The Japanese-style rooms are spacious, and sleeping on tatami mats and wearing yukatas is a delight!

There's a shop on site where you can buy souvenirs and a variety of drinks, especially beer.

The hot springs are located in two main areas: the large area and the small area. Both feature two different temperature pools and open-air baths, with the large area boasting even higher-temperature, high-pressure jets!

The breakfast is another highlight: it's incredibly rich and unique! It's not a buffet, but rather a set menu for each person, so don't be late...

I have stayed at this hotel several times. The view from the room is good, and you can see the mountains and the sea and it is very healing. I am glad that the hot springs are relatively empty. The employees are also kind and recommended.

Very good! A typical outdoor hotel suitable for people with good hands-on ability!

Fujita

Columbus

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