Name: Hotel Topaz Ozai Ekimae
Address: Oita, Japan
Rating: 9.8

Japan

Yufu

Beppu

Oita

Staff are very nice, with traditional style of old onsen hotel, need 12 to 15 mins walk from public transport station, the hotel does not have shuttle bus service, but there are daiso, aeon supermarket and convenience store nearby, and great natural mountain view, the dinner is delicious and full.

位置離火車站有一大段距離，入住時因不知如何預約接駁，也只能自行前往⋯服務整體還算不錯，至於餐點算是中上，很精緻但並非很美味

The hotel is in a very good location, just a 1-minute walk to Kinrin Lake. The hotel staff were very friendly and polite and provided a good reception. ￼
In addition, we booked a one-night stay and two-meals package. The quality of the food was very high. There were sukiyaki and sashimi, which our family of three could not finish. ￼In addition, the hotel's hot springs are also very good, both indoor and outdoor. ￼Since the hotel does not have many rooms ￼, we can basically have the whole hot spring to ourselves when we take a dip.
I highly recommend this hotel

I chose this place because it seemed the cleanest among the Beppu accommodations.
The room was clean, the room was spacious, and the view was amazing.
There's a private bath fee of 1,500 yen.

It felt like a business hotel.
There was only one thing I liked:
The room was spacious and clean.

The dinner buffet wasn't much different from other hotel buffets.
I was looking forward to the Oita Wagyu beef, but it was tough and the food wasn't prepared with any care.
The rest of the food was like a 3-star buffet.

There is a wonderful hot spring bath that flows directly from the source. I felt that the topaz-colored hot water had the effect of regulating the autonomous nerves and relaxing the stiffness.
The single room is clean and new and close to JR Ozai station, so it may be perfect for a solo trip for hot spring purposes.

　However, the problem is staff and management.
Even if I tried to enter the large communal bath after check-in, it was crowded with day trip bathers and washed potatoes. I took a bath the next morning because I had a plan. Check the front desk multiple times that you can take a bath the next morning.
　But the next morning, the public bath was closed with a close display.
There were other angry guests, and eventually everyone took a bath. I was impressed by the wonderful quality of the spring.

　Another thing is that you have to fill in all your address and phone numbers at check-in. When booking through online companies such as Trip.com, the hotel side has all the information, and originally it is only a signature. Or rather, it is almost the case now.
　I had a minor finger disability and had a help mark. I was in pain because my hands were not good at shaking.
　I managed to finish writing, but I had further mental pain. The staff spoke out and corrected it while saying, ”Is this 7? 3?” I cried in tears of sadness that I was embarrassed.
　I wonder if I can't see the help mark.
All of these seemed to be caused by the staff, and I felt that there was a problem with the management's lion ruler operation.
　Vijiho, which has a wonderful large communal bath that flows directly from the source, is actually quite rare. To the manager. Please acquire a customer's perspective as much as possible.

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