Marignolle Relais & Charme - Residenza d'Epoca

The accommodation impresses with comfortable, spacious rooms and a relaxing pool. Guests appreciate the cleanliness, perfect location near Florence, and exceptional staff service.

For a Sawdays recommended property I had high hopes and was quite disappointed. This property commanded a high price for a clean tidy room with clean fluffy towels and generally good housekeeping, but that was about it. If you wanted complimentary bottled water, there wasn't any - 4 euros a bottle, 0.50 cents in town. Breakfast was so disappointing - Continental choice only unless you wanted to pay for a plate of scrambled eggs or a plain omelet 8 Euros!! Only Gluten Free offered was some dry packeted bread and biscuits even though they knew I was GF so had to make do with yoghurt and fruit only and a tepid boiled egg. Plenty of GF croissant choices in Florence herself so basically individual needs were not met. Instructions for breakfast were not adhered to, ever, so a waste of paper and waste of time completing. Hosts took no effort to actually get to know what we liked to do; no day trips were offered to us or places of interest outlined - we just got on with it ourselves. They didn't even know what room we were in, even though we stayed 7 nights! Nice to have a pool but hours were limited to 8-8 which is hard when you're out all day; relaxation area was never pointed out to us and we couldn't find it but we had to be 'invited' anyway. Rooms were not well insulated and we could hear guests at all hours coming and going; flushed toilets, conversations and footsteps well into the early hours which was frustrating for an expensive room. So sadly Sawdays recommendation has let us down for the first time.