Novotel Tunis Lac Reviews

Response from Property: Dear Guest,Thank you for taking the time to write this review. We are delighted that you enjoyed the hotel's services and breakfast options. We apologize if you felt there was any confusion with your taxi fare, and we appreciate your feedback regarding our front desk. We take customer service very seriously and will use your feedback to continuously improve the quality of our services. Thank you for choosing Novotel as your accommodation.Belhassen Tebourbi - General Manager

Response from Property: Dear Guest,Thank you so much! We're delighted you enjoyed the hotel and its location. Looking forward to welcoming you back soon!Regards,Belhassen Tebourbi - General Manager

Response from Property: Dear Guest,Thank you for your feedback, and we're truly sorry to hear about your experience. We apologize for the slow service and the technical issues you encountered. This is not the standard we aim to deliver. Please know that your comments have been shared with the team, and we are already working to address these concerns. We hope you'll consider giving us another chance in the future.Regards,Belhassen Tebourbi - General Manager

Response from Property: Dear Mohamed, We are delighted to know that you enjoyed your stay at our hotel. Your satisfaction is our priority, and we hope to welcome you again soon for an equally exceptional experience. Sincerely, Belhassen Tebourbi - General Manager

Response from Property: Dear Guest, Thank you so much for this wonderful feedback. It means a lot to us to see you coming back and enjoying your stay even more each time. We’re thrilled you appreciated the comfort, eco-friendly features, and tech in the room and of course, the warm welcome from our team. Delighted to hear the Ramadan Iftar lived up to your expectations as well. Looking forward to welcoming you again soon! Sincerely,

Response from Property: Dear Guest, Thank you for your kind feedback! We’re delighted to hear that you had a great experience and look forward to welcoming you back again. A special thanks will be shared with Mrs. Noura for her outstanding service – she truly embodies our commitment to excellence. See you soon,

Response from Property: Dear Guest, Thank you for your heartwarming review! Your kind words about the Tunisian hospitality and your experience at our hotel truly mean the world to us. We’re thrilled to hear that you enjoyed your week-long stay and found our facilities well-equipped with attention to detail. Most importantly, we’re so proud that our team’s hospitality made you feel at home – that’s exactly what we strive for every day. Your recommendation is the highest compliment we could receive, and we are so grateful for your support. We look forward to welcoming you back for another wonderful stay in the future! Warm regards,

Response from Property: Dear Mr. Jaoua, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us, from the cleanliness of our rooms to the variety at breakfast and the delicious dishes in our restaurant. Your compliments on our service and location mean the world to our entire team. It was a pleasure having you with us, and we look forward to welcoming you back soon for another perfect experience! Warm regards,

Response from Property: Dear Guest, Thank you so much for taking the time to share your recent experience at the Novotel Tunis Lac. We are delighted to hear that you enjoyed your stay and that our breakfast buffet, attentive staff, and well-equipped meeting rooms contributed to the success of your business trip. It’s wonderful to know that you found our breakfast offerings to your liking and that our team provided the professional and cooperative service that made your meetings run smoothly. We’re also glad that you enjoyed the quick and tasty salads at our restaurant. We do, however, regret to hear about the disturbance caused by the loud motorcycles in the early morning hours. We understand how this could have impacted your rest, and we apologize for the inconvenience. Although we cannot control external noise, we would be happy to assist you in selecting a quieter room away from the main street during your next stay. Your comfort is our priority, and we will do everything we can to ensure a peaceful and restful experience. We look forward to welcoming you back to the Novotel Tunis Lac and making your next stay even better. Best regards, Belhassen Tebourbi - General Manager

Response from Property: Dear guest, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us. We will pass along your compliments to Mr. Anis for his outstanding service at the front desk. It's wonderful to know that he made your stay special. We look forward to welcoming you back again soon! Best regards, Belhassen Tebourbi - General Manager

Response from Property: Dear Mr. Allan, Thank you for taking the time to share your recent experience at Novotel Tunis Lac. We greatly appreciate your feedback as it helps us improve our services. We are delighted to hear that overall, you had a pleasant stay and found our rooms clean, the bathroom satisfactory, and enjoyed our restaurant. Additionally, we are thrilled to learn of your positive experience with Mr. Anis at the front desk. I will be sure to pass along your kind words to him. However, I sincerely apologize for the inconvenience caused by the noise from nighttime traffic. We understand how disruptive this can be and are exploring solutions to minimize this issue in the future. Thank you again for sharing your experience. We hope you will consider staying with us again in the future. Please feel free to reach out to me personally if you do, so I can ensure your next experience is flawless from start to finish. Best regards, Belhassen Tebourbi - General Manager

Response from Property: Dear Guest, Thank you for taking the time to share your feedback following your business stay at Novotel Tunis Lac. We are delighted to learn that you enjoyed your experience with us, particularly the friendliness of our staff, the cleanliness and comfort of our rooms, and our convenient location for both business and tourism. We are also thrilled that you had a wonderful experience at our spa, especially with the exceptional and highly professional masseuse, Emna. Your praises for her service are truly rewarding, and we will definitely pass on your congratulations to Emna for her outstanding work. We look forward to welcoming you back to Novotel Tunis Lac for another "stress-free" and enjoyable stay in the near future. Warm regards, Belhassen Tebourbi - General Manager

Response from Property: Dear "488philippa", I am sad to learn, via Trip Advisor, of your disapointment following you stay with us and would like to present my most sincere apologies. Rest assured that the issues encountered have been discussed with the Heads of Department directy concerned. We all remain at your entire disposal and hope that, one day, we may again welcome you again to the Novotel Tunis Lac. Best regards, Belhassen Tebourbi - General Manager