Hotel Indigo Durham

Hotel Indigo Durham Reviews

Hotel Indigo Durham

9 Old Elvet, Durham, DH1 3HL, United KingdomSee Hotel Details
Hotel Indigo Durham
Hotel Indigo DurhamHotel Indigo DurhamHotel Indigo Durham
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1 night

Guest Reviews

9.3/10
Great
55 review
Verified reviews
Location9.4
Amenities9.0
Service9.1
Cleanliness9.5
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All reviews(55)
Positive reviews(55)
Reviews with photos/video(22)
Awesome stay(20)
Great location(13)
Delicious breakfast(12)
Great service(12)
Awesome rooms(11)
Awesome amenities(9)
Clean and tidy(6)
Convenient location(5)
Haoyun Wang
Standard Room
Stayed in Jun 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 20, 2025
The size of the room is specious with sufficient space for storing luggage, and the floor is very clean and comfortable to walk on with bare feet, so feel free to leave your shoe by the door. As for the bed, it is very large and comfortable, providing you the high quality of sleeping without any problems. In the bathroom, it is not only very elegant and clean, but also provides unlimited hot water with satisfying water pressure from two types of shower heads. Moreover, there is a mini fridge placed in the lower closet near the wardrobe, feel free to drink the two bottles of spring water prepared by the host or store your own drinks or unfinished meals. In addition, there is a small safe above the fridge for depositing your valuables. In terms of the amenities on the ground floor, there is a high-end restaurant serving traditional English breakfast (e.g. egg benedict) in the morning, and the taste is fine. However, I am not a big fan of their lunch or dinner when you can have better options in nearby restaurants. Furthermore, there is a small bar just outside the restaurant. The Gym, coffee room and reception are at the LG level, and you will receive a 10% discount in the coffee room after check-in. The location is very close to the city center, train station and several main attractions such as the cathedral and castle. Overall, I enjoy my two-day stay very much, the price of the hotel is very cost-effective in terms of the four-star standards, providing an unforgettable experience for both tourists and business travelers.
Response from Property: Dear Valued Guest,Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you had such a comfortable and enjoyable stay with us.It’s great to know that you found the room spacious, clean, and well-equipped for a relaxing experience — from the comfortable bed and elegant bathroom to the thoughtful touches like the mini fridge, complimentary water, and in-room safe. We’re also pleased that you found the hotel’s location convenient for exploring Durham and appreciated the value we aim to offer.Your comments on the breakfast and amenities are very much appreciated, and we’re glad you enjoyed the traditional English breakfast and your time in the coffee room. We also take note of your feedback regarding lunch and dinner, and we’ll ensure that this feedback is given back to Black & White Hospitality who develop the menus.Thank you once again for choosing to stay with us. We hope to welcome you back for another memorable visit in the future — whether for business or leisure.Kind RegardsKirsty WorneOperations Manager
Ali
Standard Room
Stayed in Jun 2025
Business traveler
4 review
8.5/10
Very Good
Posted on Jul 17, 2025
Decent hotel. Breakfeast receptionist is very nice. Great location.
Response from Property: Dear Valued Guest,Thank you for your 8.5 review we really appreciate the feedback especially about our team.Kind RegardsKirsty WorneOperations Manager
Tian
Standard Room
Stayed in Jul 2025
Family
7 review
10/10
Outstanding
Posted on Sep 1, 2025
Super gorgeous building right in the heart of the town. The breakfast is nice and room is very comfortable.
Response from Property: Good Afternoon,Thank you so much for your lovely feedback. We’re delighted you enjoyed our beautiful building and central location, as well as the comfort of your room and our breakfast. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay soon.Kind RegardsKirsty WorneOperations Manager
Guest User
Accessible Standard Double Room
Stayed in Nov 2024
Family
3 review
9.5/10
Amazing
Posted on Jan 16, 2025
In the heart of city center. Walking distance to attraction point in Durham. Building is in old English style and can enjoy the great food in the main hall inside the hotel. Only enjoyed the breakfast and provide traditional England breakfast and continental options. Room is featured with necessary facilities. Accessible room provide a big toliet/ showering area which can fit into wheelchair. Overall is great and with value choice especially during holiday season.
6/7
Anonymous User
Premium Room
Stayed in Sep 2024
Couple
10 review
10/10
Outstanding
Posted on Nov 18, 2024
Very nice hotel. Love the historic building. Hotel room is tasteful. Love the coffee machine in our room. Need to pay for parking at this hotel.
漫遊天下
Standard Room
Stayed in Nov 2024
Family
8 review
8.5/10
Very Good
Posted on Dec 27, 2024
The hotel was really nice and well appointed. The service from reception right through to check out was excellent. The setting for breakfast was great topped off by the quality of the food served.
Assala
Standard Room
Stayed in Mar 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 22, 2025
Overal very good stay, clean, good location and freindly staff.
Response from Property: Good Morning,Thank you for your kind feedback! We’re delighted to hear you enjoyed your stay, found the hotel clean, appreciated our location, and experienced friendly service. We look forward to welcoming you back on your next visit to Durham!Kind RegardsKirsty WorneOperation Manager
Guest User
Accessible Standard Double Room
Stayed in Jul 2024
Family
1 review
10/10
Outstanding
Posted on Aug 13, 2024
The hotel was great. Very friendly staff, clean room, delicious breakfast and beautiful interiors. I’d love to choose here if I was coming back to Durham again!!
Aili
Standard Room
Stayed in Jun 2024
Family
8 review
10/10
Outstanding
Posted on Jul 31, 2024
Very nice and cosy hotel. The restaurant provides a large variety of cooked breakfast together with a continental buffet. My family and I enjoyed our stay here.
Angela
Standard Room
Stayed in Oct 2024
Couple
4 review
10/10
Outstanding
Posted on Nov 12, 2024
Lovely hotel friendly staff and a great breakfast
Bernard
Premium Double Room with Methodist Church View
Stayed in Dec 2022
Family
9 review
9.5/10
Amazing
Posted on Jan 24, 2023
Nice and convenient hotel with good service
Guest User
Premium Room
Stayed in Jan 2023
Couple
1 review
8.0/10
Very Good
Posted on Feb 26, 2023
A lovely hotel with historic interior close to the centre of beautiful Durham, we will be back and would recommend
Guest User
1 King Premium With Old Elvet Street View
Stayed in Dec 2022
Family
1 review
10/10
Outstanding
Posted on Jan 28, 2023
Nice and location friendly hotel With good service and friendly staff
Ziying
Accessible Standard Double Room
Stayed in Sep 2023
Business traveler
1 review
10/10
Outstanding
Posted on Oct 9, 2023
Great!
Liangliangtongxuelie
1 King Premium Cathedral View
Stayed in Jul 2025
Couple
48 review
10/10
Outstanding
Posted on Aug 25, 2025
The environment is nice, but the breakfast service wasn't very good. The queue was a bit inconvenient. The stay was very comfortable and clean. The hotel is a bit dated from the outside, but the interior is quite nice.
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Response from Property: Good Morning,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found your stay comfortable and appreciated the cleanliness and interior of the hotel. We’re sorry, however, that your breakfast experience did not meet expectations and that queuing caused inconvenience. Please be assured that your comments have been passed on to our team, as we are always working to improve the guest experience. We hope to have the pleasure of welcoming you back again soon.Kind RegardsKirsty WorneOperation Manager