Barceló Al Jaddaf, Dubai Reviews

Response from Property: Cher hôte,Nous vous remercions pour cette belle appréciation.Votre enthousiasme pour l'ensemble de nos services nous touche profondément.Nous espérons que les avantages uniques de notre gamme Premium Level ont contribué à rendre votre séjour mémorable.À très bientôt pour un autre séjour parmi nous,Cristina Taboada, Guest Experience Manager

Response from Property: Dear Anastasiia,Thank you for sharing your review.It brings us joy to hear our team's attentive care enhanced your stay. Our colleagues like Cristina embody the dedication we strive to maintain across all guest interactions.We're particularly pleased you noticed our meticulous approach to maintaining spotless surroundings throughout the property. This commitment extends to every aspect of our service, from daily housekeeping to our 24/7 guest support system.Your recognition of these combined efforts motivates us to continue delivering memorable experiences that reflect Barceló Al Jaddaf's standards.We look forward to welcoming you back on a future occasion. Best wishes,Cristina Taboada, Guest Experience Manager

Response from Property: Dear Guest,Thank you for your positive review.We're delighted our central location provided convenient access to Dubai's attractions and that our breakfast offerings pleased your family's palate. Our culinary team takes pride in crafting diverse dining experiences, particularly at B-Heaven.It's rewarding to hear our staff's attentive service enhanced your stay, especially from team members like Cristina who embody our commitment to exceptional hospitality. The pristine surroundings and meticulous cleanliness standards you noted remain fundamental to our guest experience.We appreciate you highlighting these aspects that make our urban retreat distinctive. Your recognition motivates us to maintain these high standards across all touchpoints of our hotel operations.We look forward to welcoming you back. Best wishes,Cristina Taboada, Guest Experience Manager

Response from Property: Dear Bo Mansoor,Thank you for taking the time to review your stay.We're delighted our team members like Cristina and Chandra could contribute to your memorable experience. It's rewarding to know our amenities met your expectations and you appreciated the care we take in maintaining our facilities. We're especially pleased you enjoyed both our central location and the attentive service that defines our hospitality approach.We look forward to welcoming you back on a future occasion. Best wishes,Cristina Taboada, Guest Experience Manager

Response from Property: Dear Nargis,Thank you for taking the time to review your recent stay at our hotel.We are disheartened to read about the challenges you faced during your stay with us. Our aim is to provide impeccably clean and well-maintained accommodations, and we sincerely apologize that we fell short of these standards on this occasion. The condition of the room furnishings and the cleanliness of the bedding are essential to a comfortable stay, and it's clear we missed the mark. We also understand how a pleasant room aroma contributes to the overall experience, and we regret that the smell in your room was not up to our usual high standards. While we respect that your schedule was busy and you chose not to bring these issues to the attention of our front desk, we always encourage our guests to report any dissatisfaction immediately so we can take prompt action to rectify the situation.Furthermore, we regret that the level of service you received was not reflective of our commitment to guest satisfaction. Your feedback is invaluable to us, and we are taking it very seriously to ensure that such situations do not occur in the future. We would be grateful for the opportunity to regain your trust and demonstrate the high quality of service and accommodation that Barceló Al Jaddaf is known for.We hope to welcome you again in the future. Best wishes,Kaouther FezariGuest Experience

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are delighted to learn that you had such a wonderful experience at Barceló Al Jaddaf.Your kind words about our team members, particularly Kaouter and their colleagues, fill us with pride. Their dedication to providing exceptional service reflects our commitment to creating memorable moments for our valued guests. The fact that you have chosen to return to our establishment speaks volumes about the consistent quality of our hospitality.The entire team look forward to welcoming you back for a future visit.Kind regards,Kaouther FezariGuest Experience

Response from Property: Dear Abdulaziz,Thank you for taking the time to share your feedback.We are disheartened to hear about the cleanliness issues you encountered during your stay. Our hotel prides itself on the highest standards of housekeeping, and it is apparent we fell short in this instance. We extend our sincerest apologies for any discomfort this may have caused you. Moreover, we regret to learn that our room service response did not meet the promptness we strive for. Your experience is not indicative of the level of service we aim to provide, and we are addressing these concerns directly with our team.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Cristina TaboadaGuest Experience Manager

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are delighted that you found great value in your stay at Barceló Al Jaddaf, where we strive to deliver exceptional service at competitive rates. Our dedicated team works tirelessly to ensure each guest experiences the highest standards of hospitality, complemented by our premium amenities and sophisticated accommodations.Your intention to return fills us with joy, as there is no greater reward than earning the loyalty of our valued guests. Our commitment to excellence remains unwavering, and we look forward to creating more memorable experiences during your future visits.We look forward to welcoming you back on a future occasion.Best wishes,Kaouther FezariGuest Experience

Response from Property: Dear Guest,Thank you for your review.We are thrilled to hear that your stay with us was enjoyable.We apologize if you found the pool temperature not to your liking. Please note that our outdoor pool, set on the rooftop, offers stunning views of the Dubai skyline and is temperature-controlled throughout the year for the comfort of all our guests. Nonetheless, it can sometimes feel a bit cooler during certain times of the year.We are delighted that you appreciated the exceptional value of our accommodations and the culinary delights offered at our various dining venues. Our team prides itself on offering a variety of dining options, from Mediterranean and Spanish influences at B-Heaven to Asian fusion at Bar Baar Freestyle Kitchen, all crafted to cater to the diverse tastes of our guests.We hope to welcome you again in the future. Best regards,Kaouther FezariGuest Experience

Response from Property: Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that your time with us was memorable.We are pleased that you enjoyed the spaciousness of our rooms, the relaxing ambiance of our swimming pool, and the comfort of our beds, all designed to enhance your rest and provide a tranquil retreat amidst the bustle of Dubai.We look forward to welcoming you back for another memorable experience.Best wishes,Kaouther FezariGuest Experience

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are delighted that your experience with us was so satisfying.Your compliments about the accommodation are much valued, as our team strives to maintain the highest standards of comfort and elegance. The culinary offerings at our breakfast venue left a favorable impression, which brings us joy. Additionally, your positive remarks about our temperature-controlled rooftop swimming pool with its panoramic views of Dubai's skyline are truly gratifying.The entire team look forward to welcoming you back for a future visit.Kind regards,Kaouther Fezari, Guest Experience

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are delighted that you found excellent value in your stay with us. Your praise for our breakfast service brings particular joy, as our culinary team strives to provide a memorable dining experience with our diverse selection of fresh, high-quality offerings.Your satisfaction with these aspects of your stay reinforces our commitment to delivering exceptional hospitality and maintaining the high standards our guests deserve.The entire team look forward to welcoming you back for a future visit.Kind regards,Cristina Taboada, Guest Experience Manager

Response from Property: Dear Guest,Thank you for taking the time to provide your positive feedback.We regret any inconvenience our location may have caused during your visit. We aim to balance tranquility with accessibility to major attractions.Our team takes great pride in maintaining exceptional cleanliness standards and delivering attentive service. These consistent efforts reflect our commitment to creating welcoming environments for all guests.We hope to welcome you back.Best wishes,Cristina Taboada, Guest Experience Manager

Response from Property: Dear Guest,Thank you for your review.We are truly glad to hear that your stay at Barceló Al Jaddaf was a pleasant one.We are sorry to hear that the portion sizes at our restaurant did not meet your expectations. Our culinary team strives to deliver both excellence in taste and presentation, and we will certainly take your feedback into consideration to ensure our guests feel fully satisfied with their dining experience.We are delighted that you found our hotel to be immaculately clean and that our receptionists provided you with polite and professional service. It is also wonderful to know that the amenities provided contributed positively to your stay. Our team takes great pride in offering a unique design and modern comfort, ensuring each guest enjoys the spectacular views of the city and the convenience of our strategic location with easy access to Dubai's main attractions.We hope to welcome you again in the future. Best regards,Cristina TaboadaGuest Experience Manager