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Dear Trip.com Customer Service, I am writing to formally express my dissatisfaction with a recent hotel stay booked through your platform. According to my booking, I reserved two bunk bed rooms for four persons. However, upon arrival at the hotel, the receptionist informed us that the booking was only valid for two people, and we were told we would need to pay an additional 150 AED for the remaining two guests. Given that it was already late and we had limited options, we had no choice but to proceed with the extra charge. To make matters worse, we were then placed in a single small room intended for four people, not two rooms as originally booked. The room was already crowded, and squeezing four adults into that space was extremely uncomfortable. The experience was not only misleading, but also irritating and unpleasant. I would appreciate it if Trip.com could look into this matter seriously and ensure that in the future, listings accurately reflect what is being offered. If a room is for four people, say so. If it’s only one room, do not advertise it as two. Customers should not be faced with unexpected charges and downgraded accommodations upon arrival. I look forward to a response regarding this issue, and ideally, a partial refund or compensation for the inconvenience.

This hotel is a scam, we booked a room for 6 pax but when we arrived, they said that my booking was for only one and we needed to pay again. It is clear in the booking confirmation that we are a total of 6 pax. They never contact me on my number or my email. That's why we booked another hotel again in Dubai because of what they did to us. They never refund our money.