EStay Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for your detailed feedback and kind recommendation. We're happy to hear that you enjoyed the tranquility of our hotel, found the room service satisfactory, and felt we offered good value.We understand that the location may feel a bit distant for some, and we appreciate your honest comment. Your insights help us continue to improve and serve our guests better.We look forward to welcoming you again at eStay Hotel.Best regards,eStay Hotel Team

Response from Property: Dear Valued Guest,Thank you for your feedback! We're glad to hear you had a positive experience at eStay Hotel. If you have any additional comments or suggestions, feel free to share them. We look forward to welcoming you again!Best regards,eStay Hotel Team

Response from Property: Dear Valued guest,Thank you for your feedback and for sharing your concerns.We would like to clarify that the 100 AED deposit is part of our standard hotel policy, designed to cover any incidental damages. This amount is fully refundable at the time of checkout—as long as the room is in good condition—even if the guest departs early. For early departures, we always aim to facilitate a smooth refund process upon room inspection.We also appreciate your comments on breakfast and will continue working to enhance our offerings.We value your input and hope to have the opportunity to serve you better in the future.Best regards,eStay Hotel Management

Response from Property: Dear Valued Guest,Thank you for your feedback. We truly regret that your experience did not meet expectations.Regarding the amenities, as a 3-star hotel, we follow the standards set by the Dubai Department of Tourism and Commerce Marketing (DTCM), which do not require the provision of items such as slippers and dental kits etc. We apologize for any inconvenience this may have caused and appreciate your understanding.We also apologize for the noise caused by the ongoing landscaping work. While these improvements are aimed at enhancing the overall guest experience, we understand the importance of a quiet and restful stay. We are working closely with the contractors to minimize disturbances during guest hours.We value your comments and hope to welcome you again with a more comfortable and pleasant experience.Best regards,eStay Hotel Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced, especially regarding the unresponsiveness of our reception team. This is not the level of service we aim to provide, and we understand your frustration.Please be assured that your feedback has been shared with the team, and we are taking immediate steps to improve our responsiveness and overall guest service.We value your input and hope you will consider giving us another opportunity to provide you with the experience you truly deserve.Best regards,eStay Hotel Team

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your concerns about the water bottle policy have been noted, and we will review our services to ensure that our guests have a more comfortable experience in the future.We appreciate your input and hope you'll consider staying with us again to experience improvements.Best regards,eStay Hotel Team

Response from Property: Dear Valued Guest,Thank you for your feedback. We’re sorry to hear that your experience with our room service and in-room communication did not meet expectations. Your comments are important to us, and we will review them carefully as we continue to improve our services.We understand the importance of convenience and guest comfort, and we’re also exploring ways to enhance the experience, including the use of technology where it can add value.We appreciate your input and hope to have the opportunity to serve you better in the future.Best regards,eStay Hotel Team

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, and we are truly concerned to hear about the cleanliness and the insect issue you mentioned. This is certainly not the standard we aim to uphold, and we take these matters very seriously.Please be assured that we are investigating the situation thoroughly with our housekeeping team to address these concerns and ensure this does not happen again. Your feedback is invaluable in helping us improve.We would appreciate the opportunity to discuss your experience further and make things right. Please feel free to contact us directly.Once again, we apologize for the inconvenience and hope you will consider giving us another chance in the future.Kind regards,eStay Hotel Management

Response from Property: Dear Valued Guest,Thank you for your kind feedback! We’re delighted to know that you found your stay relaxing. It means a lot to us, and we look forward to welcoming you back to eStay Hotel in the near future.Best regards,eStay Hotel Team

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the quiet and peaceful atmosphere during your 15-day stay. We take pride in offering a serene environment, especially as we know how busy and noisy some areas of Dubai can be.As you mentioned, having a car certainly makes it easier to explore the city and navigate traffic more efficiently. We appreciate your understanding of the location, and we're glad it suited your needs as a business or family traveler.We look forward to welcoming you back to eStay Hotel Dubai for another enjoyable stay.Kind regards,eStay Hotel Management

Response from Property: Dear Valued Guest,Thank you for your feedback! We’re so glad to hear that you had a pleasant stay with us. We look forward to welcoming you back to eStay Hotel Dubai soon!Best regards,eStay Hotel Management

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We deeply regret that your recent stay did not meet the high standards of service we strive to provide. We sincerely apologize for the lack of room cleaning, the missing amenities, and the technical issues with the TV and phone. This is certainly not the experience we aim to deliver to our guests.We have already shared your comments with the relevant departments to ensure that these issues are addressed and resolved promptly. Please accept our apologies for the inconvenience caused, and we appreciate your patience in waiting for room service.We would greatly appreciate the opportunity to discuss your experience further and regain your trust. If you are open to it, please feel free to contact us directly at.Thank you again for your feedback, and we hope to have the opportunity to welcome you back under better circumstances.Kind regards,Regards,eStay Hotel Management

Response from Property: Dear Valued Guest,Thank you so much for choosing eStay Hotel Dubai once again!We’re thrilled to hear that we exceeded your expectations yet again. It makes us so happy to know that our convenient location, great facilities, and friendly service helped make your visit enjoyable and stress-free.We can’t wait to welcome you back on your next trip—it’s always a pleasure to have you with us!Warmly,eStay Hotel Management