Anonymous User
April 26, 2025
The room is large, clean, and the dinner is delicious.
The service of this hotel is very confusing. How to say it, it's like these waiters are working, and customers go there as if to disturb them. For example, if you ask him, he will be very impatient. In short, I didn't meet a hotel employee with a sense of service. Just like someone commented before that going to this hotel is like participating in military training, the experience is indeed like military training.
The surrounding area of the hotel is relatively desolate, and the quality of ordering outside is not very good, so I decided to order the hotel's dinner in the room, and found that there was no ordering information in the room. I called the service staff and said that I wanted to order what I wanted to eat at the restaurant. I asked if there was an electronic menu and was told that there was no, and there was no idea of helping customers complete the ordering over the phone. At the same time, they lied and emphasized that the restaurant was very close, but I didn't know that I had to walk a long way to the restaurant. I went here on weekends to relax, but the result was not satisfactory.
In addition, I called the hotel's WeChat customer service to ask about the details of the hot spring bath, but I hung up directly, and then replied to me in text, "Are you okay?" I went to this hotel which I had been dreaming of for a long time with great anticipation. There was no sense of relaxation during the whole process. I was tired both playing and mentally. This was my first time going there and also my last time.
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