"We were visiting south Italy and our flights had an overnight stay in Rome. I ended up booking a room at Villa Alma for the night as it is close to the airport. The taxi from the airport dropped us at the entrance to the street instead of driving us to the front of the building. The driver was also rude and dismissive. It was late when we arrived. So about 10:30pm. Normally check in to Villa Alma closes at 9pm but the owner (Opi??) was waiting for us outside to guide us to the building. Since the taxi did not take us all the way to the door, we were not clear which building to go to but Opi waiting for us outside really helped. Opi was furious that the taxi driver was rude and also made us walk. When we told him what we paid for the ride, he told us he overcharged us and that was wrong. He said he was planning to go to the airport in the morning so he could drop us off as well. We went for a walk and had dinner. This is a nice neighborhood with a canal running through it. It has bridges over it. The view is nice. Also there are plenty of restaurants and bars open in very easy walking distance. We enjoyed our walk a lot. It seems this neighborhood has some festivals in summer so it might be good to go back. Anyway the room was clean, smelled good, well maintained and overall pleasant. We stayed at the room in the first floor (half a flight of walk up) Opi had a breakfast ready for us when we got up in the morning. He had juice, filled croissants, yogurt, coffee, tea etc. Overall I would say the breakfast was nice. He ended up driving us to the airport (along with somebody who works there) as he promised and refused to take money to make up for the bad treatment we had by the taxi driver the night before. We insisted but he refused it. Such a nice guy who made us feel good and happy to meet him. In general I prefer to not to write negative only reviews. But I made sure to write when somebody goes above and beyond. So in general this stay was definitely a good one."

"A very nice hotel in an elevated location overlooking Lake Garda. The rooms are modern, clean, and immaculately maintained. The staff is very friendly. A beautiful wellness area with excellent massages is available. A bright and spacious parking garage is available."

"We booked a room for 7 people with 3 bedrooms and 2 bathrooms, but after entering the room I realized they had assigned us the wrong room, so I immediately reported it. They told us they would add a bed in the living room. (Therefore, not honoring our reservation.) The bed arrived 5 hours later, despite constant reminders. We were shown a sofa bed that wasn't there, but we found camp beds. The check-in process was long (40 minutes) and full of errors (lost documents, failed delivery of beach towel delivery tickets, etc.). The older receptionist in particular was truly rude, arrogant, and disruptive, so much so that she was reported to the manager for her unacceptable behavior toward guests and even rudely addressed my 14-year-old sister. She can do that to someone else. - There was a bat nest on our terrace, and when we woke up, it was full of excrement. - We ordered food to eat in our room, and everything was disgusting and burned, from the pizza to the burgers (they looked like they were made two hours ago and then reheated). - We asked for room service for coffee and were told it wasn't available. It's absurd not to be able to have coffee in a 4-star hotel. - The toilet kept blocking itself. - Uncomfortable beds, soft mattresses. - We got an electric shock using the hair dryer in the bathroom. - At 9:00 AM, the cleaning lady called asking what time we were leaving when checkout was at 10:00 AM. Some guests were woken up while they were still sleeping. I've been coming to this place for years, but I will absolutely never come again, and I will never recommend it."

"The services are the best and the food was exquisit. Splendid view and ambiental music creat an unique experience. If you get in the zone, you should not miss it. The meniu gives you the opportunity to delight your taste buds and you ll be amazed of the deserts taste also."

"We were made to feel special in the beautiful hotel- the team were very helpful and met our every need - a very tranquil place to relax and enjoy lovely food and wine. Our room was E beautiful and the aircon was superb in 39 degree heat - the pool is just right . Plenty of loungers not too close together with a bonus of service for drinks and lunch by the poolside . The open air restaurant is excellent with huge sun canopy’s when needed. Again plenty of space and very attentive team - nothing was too much trouble. Highly recommend a stay here."

"What a fabulous hotel. The attention to detail was spot on and made a wonderful stay fantastic. The staff were exceptional and would do anything to make our stay fabulous. Massive thanks to the reception and bar staff who were amazing."

"Nice pool and restaurant. Breakfast good, but boring after a few days, it is everyday the same. Not many greens, only tomatonand cucumber. Beautiful panorama. The villa itself is average, bathroom rather poor. We stayed for a week and there was only once cleaning, which is not enough. We spent good days at the pool, as it is a really nice area!"

"The location, staff, breakfast every thing was excellent highly recommended easy access too most popular places."

"Excellent location, great view on lake Garda, pool was very clean with pleasant water temperature, the apartments are big enough and very clean with all the necessary things. We even had two refrigerators"