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Worst experience I've ever had with staff at any business. I wish I were exaggerating. The hotel room itself reeked so badly that my friend and I jokingly referred it as the ”urine room” all weekend. I accidentally left a bag with my prescription medications and toiletries and quickly called them the day I checked out. They were reassuring and told me it would be mailed the next day. I called the next day and they said it would be shipped the day after. This continued for six days. After pointing out that they were lying to me and not following through, they told me to talk to the manager, Brian. It took me three days (Wednesday through friday) to get in touch with Brian; he was on break, then at lunch, then they couldn't find him. Each time, they said they would leave him a message that I called and that he would call me back. He never did and they still hadn't shipped my bag 7 days later. Once I was desperate for my medication (and toothbrush!) I finally got ahold of him and it was the most demeaning and petty someone has ever spoken to me, but he did say he would take 50 dollars off my bill for the inconvenience and the three hours total I spent on the phone trying to speak to anyone at this hell hole who could help me. I called the next day to ask when that would be reflected on my account and the person on the phone said ”that is not how we do things but I'll talk to Brian and see if he wants to send you money out of his own pocket.” I didn't get his name but he identified himself as Brian's superior. Horribly demeaning, unprofessional, and petty behavior towards someone who was just desperate to get their medicine and toiletries back. (PS I offered to drive to Columbus to get my bag at first and they assured me it would be shipped promptly). Highly recommend going anywhere else in Columbus than this hotel

Hyatt's hotel is a bit old, the facilities are old, the room is quite big, for the United States, such a five-star in the country can only be considered Samsung's place is generally OK! However, we booked the advanced king room and prepaid the full price to guarantee. After that, we still told us that the big bed room was gone, and finally only gave us a double bed! The front desk said that we would change it the next day but we didn't mention it until we checked out! We are not going to care about these when we go on a business trip! There are very few breakfast items. There are only five or six things besides omelet. The location is very good. It is in the city center and there are many restaurants nearby. Overall, Columbus is a small city and quiet, this hotel is not bad, give 4 points! Add a sentence, you can see the sunrise 🌅

Very good location, a lot of restaurants nearby, the staff at front desk is very nice. The room is clean and comfortable. The room is clean and tidy, the front desk service attitude is very good, the hotel location is good, you can walk to Macy's, NORDSTORM, LV, GUCCI, Tiffany. There is a Chinese restaurant PFCHANG not far from the front door of the hotel

Front desk was really friendly and location is close to campus but that is about all I can say about our stay here. When we checked in for the game they didn't inform us that they would be running a shuttle to the game so by the time we saw them they were all booked up. We had friends to our room the first night for pizza and beer. The next morning I requested housecleaning for the room because we had pizza boxes and empty beer bottles and no clean towels. The response was sorry you aren't eligible for housekeeping until the next day! So I explained and they didn't care, their response was set the trash in the hallway and come down to the front desk for clean towels. For over $300 a night, I wasn't expecting to do my own room cleaning, trash removal and towel service! Yes, they jack the room rates up over double for game weekends (I think that's called gouging).

stayed two nights for a conference and it was my first time in Columbus. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Brian was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!

I really loved this hotel. The front desk people were super nice! I can’t remember the girl’s name (she was East African) she was the sweetest! Gave my Hunnie a free drink for his birthday. The security was super nice as well. Very diverse staff who were all super nice. Will def stay there again. The room was super clean and nicely decorated. Loved the bathroom. It was all white and super clean. The location is great in downtown. We walked to dinner at Mitchell’s. Breakfast from the restaurant wasn’t that great.

I choose this hotel for its proximity to Nationwide Area, as I was visiting for a Columbus Blue Jackets game. I arrived around noon that day. I was able to have the valet park my vehicle and was able to check in early that afternoon without any hassle. The room was clean and everything was functioning. The room had what I believe are barn style doors so guests could close a door to the bathroom and the sleeping area. Meals are not included with the room. There is a dining area on the first floor that has limited breakfast options. The hotel does have a rooftop bar. The bar was a very nice area, and the bartenders were very friendly when serving drinks. However, one view from the rooftop is that of a neighboring parking garage.

The sound insulation of the room is very poor, and the surrounding facilities are very missing. Very contradictory complex, very quiet outside, but the hotel is very noisy The only good thing is the glass for breakfast, quiet in the corner to enjoy breakfast, you can see squirrels and birds His pool is good and you can see the outside too.