265 Galle Road, Colombo 03, Colombo, Western Province, Sri LankaView Hotel Details
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Sheraton Colombo Hotel Guest Reviews
4.6/5
Great
58 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(58)
Positive reviews(52)
Reviews with photos/video(10)
Ian Ho
Deluxe King Room With City View
Stayed in Aug 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Sep 30, 2024
Room and hotel is nice,been checked in Sheraton around world the hotel is same as others branch.The only thing is receptionist while we asking the price for extend,they told us is confidential and not letting us to extend not because of full occupied.
Zhugenvsheng
Deluxe King Room With City View
Stayed in Feb 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Very nice hotel, very good people, modern facilities,
Guest User
Deluxe King Room With City View
Stayed in Sep 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Nice hotel
Guest User
Deluxe King Room With City View
Stayed in Sep 2024
Family
12 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Facilities: The swimming pool is great, semi-outdoor, and beautiful at night. The hotel breakfast is very good, and I recommend the various breads and pastries for breakfast.
Service: The service staff is friendly. I arrived at the hotel after midnight on the first day, and the check-in time was very fast.
Location: The room can see the sea and the train, and the view is great.
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BenBen
Deluxe City View Room With 2 Single Beds
Stayed in Jul 2024
Couples
160 review
5.0/5
Outstanding
Posted on Jul 22, 2024
The hotel is in a good location. There is a seaside train just one block away and a supermarket 100 meters away on foot. The buffet breakfast and dinner have a rich variety, and the wifi signal is much better than in other cities in Lanka.
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6/12
Guest User
Deluxe King Room With City View
Stayed in Aug 2024
Business travelers
35 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Everything is very good. The hotel is across from the sea. It has the same train as the popular Japanese cartoons. I suggest you go and have a look. There is also a small supermarket next to it, which is very convenient.
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Yuanxiaojie🥑
Deluxe King Room With City View
Stayed in Dec 2024
Business travelers
35 review
4.2/5
Very Good
Posted on Dec 11, 2024
The location is interesting and the staff is enthusiastic
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adamhuang
Deluxe City View Room With 2 Single Beds
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Newly opened, great, there is a supermarket downstairs and Chinese food nearby
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谢康乐
Deluxe City View Room With 2 Single Beds
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Very good. Very good. The hotel is also beautiful.
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Yiwenyigebuzhisheng
Deluxe City View Room With 2 Single Beds
Stayed in Oct 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Good, come next time
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PaultheSheep
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 22, 2024
We stayed at the Sheraton Colombo Hotel for a total of 4 nights. From the first second we entered the property to the second we left, the staff delivered an incredible hearted hospitality service. Every single employee went above and beyond and they were proud of what they do. The room was absolutely stunning and thanks to a corner location we had a fantastic view over the Indian Ocean as well as the city. All windows are floor to ceiling windows. The entire interior, decoration as well as furniture is very modern as the hotel is only 9 months old. The food at Colombo kitchen was super delicious. The breakfast buffet is massive and caters for absolutely everyone. The a la carte dishes in the evening as well as the dinner buffet were stunning. Everything is prepared fresh and is super tasty. The colpetty bar in the lobby is the weakest link in all F&B outlets. The bar is very hidden and it has the flair of a waiting room. The pool on the rooftop as well as the pool bar are very nice and staff is super friendly. We had a fantastic stay at Sheraton Colombo and would not think a second of not going back. We can highly recommend them.
6/26
Response from Property: Dear Guest, Thank you for taking time out to share your valuable feedback with us. Commitment to exceptional service and guest satisfaction is our utmost priority, and we are delighted to know that you had a pleasant stay. Your kind comments for the team are much appreciated. I am pleased to know that our service exceeded your expectations and your generous compliments have been shared with the entire team and we thank you immensely for recommending our hotel. The team and I look forward to welcoming you back. Sincerely, Rahul Maini General Manager
KirkCrump
Stayed in Nov 2024
Solo travelers
5.0/5
Outstanding
Posted on Nov 27, 2024
From the moment you arrive at the hotel, you feel as if you are in a luxury hotel (without the expensive price tag). The staff goes above and beyond to make you feel welcomed and take care of any needs you may have. The hotel is coming up on their 1st year anniversary, but the staff is well trained and shows experience far beyond them only being in business about a year. This hotel will definitely be my go to hotel on my future visits to Colombo. The only regret I had was the week after I left they were scheduled for the opening their Brand New Rooftop Bar and Restaurant. I wish I could have watched the sunsets overlooking the ocean while dining and having some drinks before I departed (on future trips it will be my afterwork relaxation area). Yasasi greeted me upon arrival, and would check every time she saw me to make sure my stay was above and beyond, which it was. The dining room staff, from the hostess, to the wait staff, and including the line chefs were all eager to make my breakfasts and dinners an exceptional experience, preparing my food exactly like I asked for. The choices and quality of food were beyond anything I was expecting. The staff in the executive lounge was always eager to make sure I enjoyed the choices available (and new what they were, LOL), and all were very accommodating. I usually don't splurge when I am on business, but I tried the spa since I had a day off. The 1st massage was exactly what I needed, and because the cost was so reasonable I scheduled a 2nd one prior to my return back to the states. The pool located just off the back of the hotel is through a walkway, it has a small bar and sitting area that makes relaxing in the sun easy to do. They also have a small bakery in the lobby, for that quick coffee, sandwiches, snacks and ice cream with a Happy Hour between 6 and 8 (don't miss it). As a Lifetime Titanium Elite Member with Marriott Bonvoy I can say this hotel reaches for the stars and beyond, what a pleasant place to be, with excellent customer service.
Response from Property: Dear Guest, Thank you for taking time out to share your valuable feedback with us. It is our endeavor to create an environment which allows you to be fully present in mind, body and spirit, right from your arrival until departure. Commitment to exceptional service and guest satisfaction is our utmost priority, and we are delighted to know that you had a pleasant experience at Sheraton Colombo. Your kind comments for Yasasi and the team are much appreciated. The team and I truly value your patronage and look forward to welcoming you back. Sincerely, Rahul Maini General Manager
Vishwa Nimesh C
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Nov 26, 2024
I visited Sheraton Colombo for today's dinner. the buffet was awesome and the Manager shehan was treat us best and supportive staff from down to Up Recommended All the Best Team Sheraton❤️ Thank you All. We will meet you guys next time soon.
Response from Property: Dear Guest, Thank you for taking time out to share your valuable feedback with us. Commitment to exceptional service and guest satisfaction is our utmost priority, and we are delighted to know that you had a pleasant dining experience at Sheraton Colombo. Your kind comments for Shehan and the team are much appreciated. The team and I truly value your patronage and look forward to welcoming you back. Sincerely, Rahul Maini General Manager
NilushaAshen
Stayed in Nov 2024
Travel with friends
5.0/5
Outstanding
Posted on Nov 15, 2024
Sheraton Colombo is a beautiful hotel in Kollupitiya. Although the lobby area is small, But it is very beautiful and attractive . To welcome their guests, they have provided towels to wipe their faces in the lobby area and A welcome drink is also included. Going here you can get delicious food and drinks and surely you will love it. We love their kindness. From the security guard to everyone providing service is very friendly.
Response from Property: Dear Guest, Thank you for taking time out to share your valuable feedback with us. Commitment to exceptional service and guest satisfaction is our utmost priority, and we are delighted to know that you had a pleasant experience at Sheraton Colombo. Your kind comments for the team are much appreciated. The team and I truly value your patronage and look forward to welcoming you back. Sincerely, Rahul Maini General Manager
PATtrqvel
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Nov 11, 2024
Oo our way back home, we had a short stopover in the Sheraton Colombo. The hotel is located near the harbour and has a nice sea view. The neighbourhood of this hotel is well mentioned and many shopping possibilities are just in walking distance. Our special experience started with the check-in process. Big surprise how friendly and on the point the check-in has been made. The personal attention during the overall process was outstanding and yes, we got upgraded into a wonderful junior suite. Thanks a lot. The room was fantastic, super clean and all functioned 100%. The overall room cleanliness was superior. Nothing, nothing is and was missing. We tried the lunch in the hotel restaurant and the food taste was good and came on time. In the afternoon we decided to use the hotel swimming pool, which was an excellent decision. The pool service staffs took good care of us, and we enjoyed some our at the pool. In return we got paid back by a wonderful rainbow! In the evening, we enjoyed the club lunch by having light bites and cocktails. All was super good. Well recommend. Special thanks, to Mr. Amilia, he took special care of us. His service is outstanding and I have to say very personalized. Big thank you from us. Our conclusion is crystal clear. This hotel is a must try Service paradise
Response from Property: Dear Guest, Thank you for taking time out to share your valuable feedback with us. Commitment to exceptional service and guest satisfaction is our utmost priority, and we are delighted to know that you had a pleasant experience at Sheraton Colombo. Your kind comments for the team & Amila are much appreciated. The team and I truly value your patronage and look forward to welcoming you back. Sincerely, Rahul Maini General Manager