NH Collection Köln Mediapark

Service Quality: Staff are described as friendly, professional, and attentive, with many guests impressed by their willingness to assist. English proficiency among staff is also noted as a positive point, making communication easier for international guests.(based on 14 reviews)

My children wanted to have chocolate on Easter morning.My kids really wanted it, so I asked a male room cleaner for an Easter rabit chocolate, but I don't know the name. After wait a few minutes and then he got me one. he was so kind and thankful, but I couldn't tip him because i didn't have the cash. Please pass this massage on to him. Thank you very much.

During my 35+ years of traveling, I never had such an experience of the housekeeping staff leaving the door opened after cleaning my room. I returned to my room after a full day of work at the conference and business dinner, I found my room left opened! I was totally in shock to see my room was opened! I took a photo and then went to look for the hotel staff to go with me to check out the room. The Hotel Manager found shocking as well, he said he never experienced this in his entire hotel business career. We went in the room and checked, luckily nothing was missing, apparently the housekeeping staff didn’t close the door behind her/him. The Manager was trying to offer me something, breakfast at first but I don’t eat breakfast, then he was offering me a drink at the bar and I accepted it as I really needed a drink after such dramatic incident. Then I saw a roach crawling near the coffee machine the second night of my stay, so I went down to the front desk talking to the staff but the staff didn’t think it’s a big deal but I request to have someone helped me catch it otherwise I wouldn’t be able to sleep at night. So a man came with me trying to catch it but failed and he apologize for not be able to catch it. Then I went down to the front desk asking for a room change with no luck as the hotel is full. She gave me a doorknob tag to get a snack from the bar or some nuts from the minibar. From the look on her face telling me she really didn’t care, probably thinking why I made such a big deal about a roach in my room! Paying two thousands something a night for a hotel room to getting such service and experience is totally not worth it not mention vehicle cannot reach the front entrance of the hotel. The Uber driver dropped me off by the pond pointing me to the hotel and telling me to walk across the bridge with my luggage the first night arriving the hotel. Uber drivers always drop me off the street near the hotel to walk back. Very inconvenient even the outside of the hotel is nice with the pond and greens. I don’t often write reviews unless the staying experience is SUPER NICE or SUPER BAD!