Name: Rusk House Serviced Apartments
Address: Houston, United States
Rating: 9.1

United States

New York

United Kingdom

London

Houston

San Francisco

Boston

Philadelphia

Hotel room and amenities were good. But the staff was exceptional they were very helpful and accommodating our super early check-in. This is how hotel staff used to be, highly recommend. Location is within minutes of grand Central an multiple subway stations.

This hotel was a great experience for a first-time guest like me. The check-in process was a breeze, thanks to Ricardo’s friendly explanations. What impressed me the most was the personalized and interactive check-in process. The hotel’s location was convenient, with everything a tourist would need within walking distance. The subway station was also nearby, which was a plus. The hotel room was clean and well-appointed, with all the essentials. The overall experience was excellent, and I highly recommend this hotel.

The service exceeded expectations, which is especially rare at a time when the overall service level of the US hotel industry has plummeted.

It should be said that this is a very ordinary hotel. Parking is charged, and it is not downstairs of the hotel. You have to go to the surrounding parking lot. It is recommended not to drive. Because there is a subway nearby, it is more convenient. In the city center, living facilities are more convenient, and there are rich restaurant choices. The room I originally chose was with a sofa bed, but I found out that it didn't have one after checking in. After talking to the front desk, they decided to add a bed for us.

When traveling abroad, I sometimes worry about the cleanliness of the water areas, but I was very satisfied with the clean shower rooms here.
There are three toilets on the floor separate from the rooms, and there is also a water server, which I thought was convenient.
I'm glad I chose this hotel for my first trip to New York.
I will use it again when I travel.

Excellent location, right next to St Paul Cathedral and 2-3 mins walk away from St Paul station. The area is clean and safe, with quite a number of restaurants around.

Hotel staff are friendly.

We only found out hotel will provide pet bed and other amenities when traveling with fury. So far, all of us enjoy our stay with CQ.

Although the price is high, the room is arranged in the basement
But when I arrived at 10:00 am, the front desk immediately asked me to wait to arrange my check-in. Although the waiting time was long, I was very grateful that I didn't have to wait until 2 pm to check in. The room is large. Although there is no window, it is very comfortable to live in. The soundproofing is also good. There is also 24-hour free coffee. It is a pleasant accommodation experience

Such a nice hotel, they were friendly and helpful. 

We got a free upgrade on check in, and there was a microwave and ink added in the room. Water bottles which were refillable, and a really great location for central London!

I always stay at this hotel every time I go to London. It is right outside the subway station, opposite Trafalgar Square, and only a dozen minutes' walk from Chinatown and Soho. The Thames is just a few minutes in the opposite direction, and Big Ben and the London Eye can be seen in ten minutes. However, among hotels with the same geographical location and comfortable environment, this one is the cheapest! !

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy.

For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred.

I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist.

The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better,  especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

I don’t know why this hotel has so many bad reviews. I just stayed here with my toddler and it was perfect for us. It was very clean. The rooms were a great size and the location was perfect. The room was decorated so cute. We loved it. The only negative thing I will say was that the elevator was very slow and only one of them weren’t. But other than that, I would definitely stay at Rusk house again

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