Le Eminence Puncak Hotel Convention & Resort

Le Eminence Puncak Hotel Convention & Resort Reviews

Le Eminence Puncak Hotel Convention & Resort

Jalan Raya Hanjawar No.19 Ciloto, Palasari, Kec, Palasari, Cipanas, Cianjur Regency, West Java, 43253, IndonesiaSee Hotel Details
Le Eminence Puncak Hotel Convention & Resort
Le Eminence Puncak Hotel Convention & ResortLe Eminence Puncak Hotel Convention & ResortLe Eminence Puncak Hotel Convention & Resort
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1 night

Guest Reviews

9.1/10
Great
972 review
Verified reviews
Location9.3
Amenities9.0
Service9.2
Cleanliness9.0
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All reviews(972)
Positive reviews(958)
Reviews with photos/video(342)
Loved the view(111)
Perfect for kids(71)
Many amenities(57)
Tasty food(27)
Has facilities for children(18)
Great swimming pool(16)
Poor Internet(9)
Stayed multiple times(7)
Negative reviews(14)
Guest User
Junior Queen Suite
Stayed in Apr 2025
Couple
4 review
9.0/10
Great
Posted on May 28, 2025
This hotel has marvelous garden river view. The staff are nice specially Mr Mohamad Kiki and his boss in sky roof restaurant. The breakfast was great. I had great time there. But many things needed to be enhanced, the TV channels, most of channels don’t work and no movies channels. The Wi-Fi very slow. The towels are old. The cafe and restaurant desserts must be enhanced. Overall, this hotel is one of the best hotels I have stayed in. No alcohol and has mosque .
6/13
Response from Property: Yth. Bapak/Ibu......,Salam hangat dari Le Eminence Puncak.Terima kasih atas waktu yang telah Anda luangkan untuk membagikan pengalaman menginap Anda bersama kami. Kami sangat senang mendengar bahwa Anda memiliki pengalaman menginap yang tak terlupakan, menikmati produk, fasilitas, dan layanan kami, terutama jogging pagi dan pemandangan sawah yang indah.Namun, kami prihatin tentang komentar Anda mengenai beberapa kekurangan fasilitas ataupun hal lain yang anda sebutkan. Kami memohon maaf atas ketidak nyamanan yang disebabkan dan menjamin bahwa umpan balik Anda telah diteruskan langsung kepada Tim Manajemen kami untuk ditinjau dan ditindaklanjuti segera guna mencegah kejadian serupa di masa depan.Sekali lagi, terima kasih atas umpan balik positif yang Anda bagikan kepada kami. Kami menantikan kesempatan untuk menyambut dan melayani Anda lagi segera di Le Eminence Puncak.Salam hormat,Management Le Eminence Puncak
Rina Ervina
Junior Queen Suite
Stayed in Apr 2025
Solo traveler
11 review
10/10
Outstanding
Posted on Jun 6, 2025
Had the best stay here while I am in puncak!!! In love with everything, the view, room, the facilities, Literally everything. They gave me a complimentary photoshoot as well. The minus point only the check in time regulation is too late, at 2pm.
Response from Property: Dear Ms. Rina,Warmest greetings from Le Eminence Puncak.Thank you for taking the time to share your review and for choosing to spend your vacation with us. We are thrilled to hear that you had a wonderful stay, enjoying our products, facilities, and hospitality, and that everything met your expectations.We look forward to welcoming and serving you again soon at Le Eminence Puncak.Kind regards,Management Le Eminence Puncak
Imam
Junior Queen Suite
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 10, 2025
Everything so good. thank you to all the hotel workers who were very friendly and helpful
Response from Property: Yth. Bapak Imam,Salam hangat dari Le Eminence Puncak.Terima kasih atas waktu yang telah Anda luangkan untuk membagikan ulasan Anda dan memilih untuk menghabiskan liburan Anda bersama kami. Kami sangat senang mendengar bahwa Anda memiliki pengalaman menginap yang luar biasa, menikmati produk, fasilitas, dan layanan kami, dan bahwa semuanya sesuai dengan harapan Anda.Kami menantikan kesempatan untuk menyambut dan melayani Anda lagi segera di Le Eminence Puncak.Salam hormat,Management Le Eminence Puncak
Guest User
Junior Twin Suite
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 26, 2025
Nice hotel and staff
mraisaaak
Junior Queen Suite
Stayed in Jun 2025
Family
2 review
8.5/10
Very Good
Posted on Jul 28, 2025
Best view
Agus
Junior Twin Suite
Stayed in Jun 2025
Booked for others
3 review
10/10
Outstanding
Posted on Jul 13, 2025
Good service and warm welcome from all the staff, thank you very much for all the staff all was good service for us
nurfai dadun
Junior Twin Suite
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 28, 2025
Pokonya mantap
Response from Property: Yth. Bapak Dadun Firmansyah,Salam hangat dari Le Eminence Puncak.Terima kasih atas waktu yang telah Anda luangkan untuk membagikan ulasan Anda dan memilih untuk menghabiskan liburan Anda bersama kami. Kami sangat senang mendengar bahwa Anda memiliki pengalaman menginap yang luar biasa, menikmati produk, fasilitas, dan layanan kami, dan bahwa semuanya sesuai dengan harapan Anda.Kami menantikan kesempatan untuk menyambut dan melayani Anda lagi segera di Le Eminence Puncak.Salam hormat,Management Le Eminence Puncak
IAFm
Junior Twin Suite
Stayed in Nov 2024
Traveling with friends
1 review
4.0/10
Posted on Dec 25, 2024
I arrived in Bunach at night and decided to sleep in this hotel but unfortunately was unexpected for a hotel with 5 stars. The furniture needed maintenance and the bathroom as well. The blanket and bed sheet need to be replaced dilapidated. The good thing is the view and the quick staff response.
6/7
Jolly Fahrar
Executive Suite
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 6, 2025
Nice hotel very comfortable and recommend for couples or family, view very nice in up mountain ❤️❤️
Response from Property: Dear Ms. Jolly FahrarWarmest greetings from Le Eminence Puncak.Thank you for taking the time to share your review and for choosing to spend your vacation with us. We are thrilled to hear that you had a wonderful stay, enjoying our products, facilities, and hospitality, and that everything met your expectations.We look forward to welcoming and serving you again soon at Le Eminence Puncak.Kind regards,Management Le Eminence Puncak
Zaiton Binte
Junior Twin Suite
Stayed in Dec 2024
Traveling with friends
6 review
8.5/10
Very Good
Posted on Feb 2, 2025
Everything is great but the food taste needs to improve
Response from Property: Yth. Ibu Zaiton BinteSalam hangat dari Le Eminence Puncak.Terima kasih atas waktu yang telah Anda luangkan untuk membagikan pengalaman menginap Anda bersama kami. Kami sangat senang mendengar bahwa Anda memiliki pengalaman menginap yang tak terlupakan, menikmati produk, fasilitas, dan layanan kami, terutama jogging pagi dan pemandangan sawah yang indah.Namun, kami prihatin tentang komentar Anda mengenai menu makanan. Kami memohon maaf atas ketidaknyamanan yang disebabkan dan menjamin bahwa umpan balik Anda telah diteruskan langsung kepada Tim Manajemen kami untuk ditinjau dan ditindaklanjuti segera guna mencegah kejadian serupa di masa depan.Sekali lagi, terima kasih atas umpan balik positif yang Anda bagikan kepada kami. Kami menantikan kesempatan untuk menyambut dan melayani Anda lagi segera di Le Eminence Puncak.Salam hormat,Management Le Eminence Puncak
Guest User
Junior Queen Suite
Stayed in Oct 2024
Family
6 review
10/10
Outstanding
Posted on Nov 15, 2024
We have had a very pleasant stay at the hotel. The hotel provides everything that you need. The view, the service and the cafe are just outstanding.
Ary G. Witoyo
Executive Suite
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 22, 2025
I book 1 day in executive suite and got corner room. The view from balcony is excellent. The room is huge. It was an exciting stay here. The service are very good and facilities are excellent and various. I did enjoy my breakfast. However, unfortunately, in the bath tub when the engine for jacuzzi turned on, the water out is very smell and caused mood drop significantly. We bring bath bomb and even using 3 pieces, it is not nice. Management need to concern to check on this.
Response from Property: Dear Mr. Ary G. Witoyo,Warmest greetings from Le Eminence Puncak.Thank you for taking the time to share your stay experience with us. We are delighted to hear that you had a memorable stay, enjoying our products, facilities, and hospitality, particularly the early morning jogging and scenic views of the paddy fields.However, we are concerned about your comment regarding the bathroom. We apologize for the inconvenience caused and assure you that your feedback has been forwarded directly to our Management Team for review and prompt action to prevent future occurrences.Once again, thank you for sharing your positive feedback with us. We look forward to welcoming and serving you again soon at Le Eminence Puncak.Kind regards,Management Le Eminence Puncak
Rudi Suhartono
Junior Queen Suite
Stayed in Jan 2025
Couple
4 review
8.0/10
Very Good
Posted on Feb 23, 2025
Nice hotel.. recomend
Response from Property: Dear Mr. Rudi Suhartono,Warmest greetings from Le Eminence Puncak.Thank you for taking the time to share your review and for choosing to spend your vacation with us. We are thrilled to hear that you had a wonderful stay, enjoying our products, facilities, and hospitality, and that everything met your expectations.We look forward to welcoming and serving you again soon at Le Eminence Puncak.Kind regards,Management Le Eminence Puncak
Guest User
Junior Queen Suite
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Apr 9, 2025
Very nice hotel for staycation with family, rooms are spacious and clean, staffs are friendly and helpfull
Response from Property: Dear Guest.Warmest greetings from Le Eminence Puncak.Thank you for taking the time to share your review and for choosing to spend your vacation with us. We are thrilled to hear that you had a wonderful stay, enjoying our products, facilities, and hospitality, and that everything met your expectations.We look forward to welcoming and serving you again soon at Le Eminence Puncak.Kind regards,Management Le Eminence Puncak
Ilham Suriawinata Pratama
Junior Twin Suite
Stayed in Aug 2024
Family
2 review
8.5/10
Very Good
Posted on Sep 16, 2024
I’m so surprised with the hospitality from each division of the hotel. They are very humbled and have a quick respon to all my request especially when I said that I brought parents. Very well mannered The only thing that I really hate the most is the location and of course it goes to the traffic I literally need 24 hours from the hotel to Jakarta due to the super stuck traffic, I know it’s a long holiday but I think they need to figure better way to avoid this situation, and hopefully they can fix it in the near future Overall, I love it! Thanks