Orange Hotel (Shanghai Hongqiao Railway Station) Reviews
Orange Hotel (Shanghai Hongqiao Railway Station)
No.568 Shenchang Road, Minhang District, Shanghai, ChinaSee Hotel Details
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1 night
Guest Reviews
9.5/10
Outstanding
2177 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(2177)
Positive reviews(2119)
Reviews with photos/video(299)
Convenient location(275)
Easy to get around(241)
Classy environment(210)
Friendly front desk staff(165)
Close to train station(149)
Quiet & comfortable(114)
Delicious breakfast(79)
Perfect for business trips(59)
Negative reviews(58)
Sinophile
Business Big Bed Room
Stayed in Feb 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Mar 14, 2025
Trip.com should clearly list the full name of the hotel in English and Chinese (Orange Crystal Hotel - 桔子水晶酒店) and not just “Orange hotel” which Didi did not correctly find. I had to choose a nearby coffee house to get the Didi to the right place. Great location though, in amazing clean and upscale neighborhood.
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
ASLS
Business Big Bed Room
Stayed in Jan 2025
Business traveler
4 review
9.0/10
Great
Posted on Feb 24, 2025
Third stay here. Usually nice and clean room very close to Honqiao Railway Station. Malls with many shops and restaurants are nearby. However, this time, room 2017 in particular, had some strange loud noise occasionally, seemingly coming from above outside. This woke me up three times during a single night. Aside from that it was a pleasant stay.
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have already given it to the housekeeping department and immediately conducted an investigation. We believe that our colleagues will be more attentive in serving guests in the future. We are deeply sorry for your displeasure again and look forward to your next stay to experience our better service.
Jindgens
Double Bed Room
Stayed in Jun 2025
Family
65 review
8.0/10
Very Good
Posted on Jul 4, 2025
Orange is my favourite hotel, in every city we always pick this one. My 1 star to service goes to the receptionists that are always confused scanning passports. We are foreigners that live in China for more than 10 years, and this hotel is next to Shanghai Hongqiao, I assume we are not the first foreigners checking in, and yet they just copy every page of the passport just in case, even pages with Schengen visa, expired visas etc. There are hotel where workers aware of their duties, and there are workers like here when they just confused and do extra unnecessary job to be sure, waste your time, do not hear you when you are explaining how they must proceed.
Response from Property: 尊敬的賓客您好!非常抱歉此次入住未能讓您滿意,我們已經收到您反饋的問題,並對前廳部進行培訓入住護照所需要複印資料,因前台員工業務不熟練問題給您帶來的困擾,再次和您致歉,希望我們在不久的將來等為您奉上更好的服務!祝您生活愉快!
Qinghua🎭
2-bed Room
Stayed in May 2025
Other
17 review
10/10
Outstanding
Posted on Jul 2, 2025
设施:you are the best and the only reason why we have a problem in our own lives with the people who
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
LLTYD
Business Big Bed Room
Stayed in Apr 2025
Business traveler
26 review
9.0/10
Great
Posted on Jun 13, 2025
Perfect location for those who are traveling using the high speed train and has a flight using the HongQiao airport. It’s also near the National Convention and Exhibition Center. Rooms are located at the lower ground level. Has a big lobby and a Starbucks within the hotel.
Response from Property: 尊敬的賓客:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!
Erica
King-size Bed Room
Stayed in Sep 2024
Business traveler
9 review
8.5/10
Very Good
Posted on Oct 16, 2024
Simply put, the hotel is nice but the photo of the building shown is deceptive. The hotel is “underground”, looking into a ground floor courtyard. I arrived and was told my room is in B2. I had a window covered with a film looking to an indoor room. No natural light and no fresh air. Was it written in small print? Yes. Do I check if a room has a window or not when I book for this price in Shanghai and the main photo of the hotel shows a glass building? I do not. The room was nice, but the price is too high for a room without window. It’s also a maze inside- the room was so so far from the elevator I had to spend 5min staring at a floorplan to find my way. So in the most likely event you’re here for a business meeting you need to check the weather on your phone to decide what to wear. Its a nice room and hotel, but I would not come back.
Response from Property: Hello, thank you for choosing Orange Hotel. First of all, we would like to express our deep apologies for the inconvenience you have encountered. The hotel is sunken. If you have a chance, you can try our business king room with clear windows on the B2 floor. Since we have more rooms on one floor, there are signs at the transfer point to guide you back to your room. We apologize for the inconvenience caused to you.
Chandandeep
Business Big Bed Room
Stayed in Feb 2025
Business traveler
8 review
10/10
Outstanding
Posted on Jun 1, 2025
Advantages : Close to Hongqaio hub. Good facilities in the room, large size of rooms. I could find one drawback that some of rooms do not have windows. The rooms with window are excellent..
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
Guest User
Double Bed Room
Stayed in May 2024
Business traveler
8 review
10/10
Outstanding
Posted on Jun 28, 2024
Much better than expected. The staffs are very friendly and polite. Room is big. Location is nice too, only 10 mins from train station. Shower is superb. Breakfast is okay. Delivering robot is cute and efficient.
Starbucks next door, a bonus!
Response from Property: Dear guest: Hello! Thank you very much for your stay at Crystal Orange Shanghai Hongqiao Hub Railway Station Hotel! We will continue to strive to provide you with more thoughtful and comfortable service, looking forward to meeting you again!
Guest User
Double Bed Room
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 30, 2025
This was an excellent place to stay with nice rooms and nice staff
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Hai Loon Low
King-size Bed Room
Stayed in Oct 2024
Business traveler
1 review
8.5/10
Very Good
Posted on Dec 19, 2024
Clean room, nice location, need to aware that it is located at basement level, with no window and natural air
Response from Property: Dear guest, hello! Thank you for staying at Orange Shanghai Hongqiao Hub Railway Station Hotel and sharing your stay experience with us during your busy schedule. I am very glad to learn from your message that you have left such a good impression on you. Next time, if you have the opportunity to stay here, you can try our business big bed room. And will stay in the future more feelings and experience to tell us, warmly look forward to your visit again!
Guest User
Business Big Bed Room
Stayed in Mar 2025
Traveling with friends
37 review
10/10
Outstanding
Posted on Jun 3, 2025
Well situated when in transit. Clean and comfortable.
Response from Property: 尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Fred derF Fred derF
Double Bed Room
Stayed in Sep 2024
Couple
5 review
10/10
Outstanding
Posted on Nov 15, 2024
This is the best hotel we stayed at in the Hongqiao area. The staff is great, the rooms are clean and spacious, and there is no noise because the rooms are underground. It gets booked out easily, so try to stay here if you can!
Response from Property: Dear guest: Hello! Thank you very much for staying in the hotel and giving comments, we are very glad to see your recognition of our work, with your trust, we are always ready to bring quality service to every guest, looking forward to your visit again!
keisuke
Business Big Bed Room
Stayed in Apr 2024
Business traveler
49 review
8.0/10
Very Good
Posted on May 12, 2024
Variety of the breakfast is good and healthy. It is walking distance from the hotel to Hongqiao Train Station. However, I could not manage to find out the elevator to access the walking bridge to cross the road to enter into the railway stationfrom the opposite road, so, there was no choice other than to carry the heavy luggage via staircase.
Response from Property: Dear guest: Hello! Thank you very much Orange Shanghai Hongqiao Railway Station Hotel, we are glad to see your recognition of our hotel breakfast, Hongqiao Tianyi, Longhu Tianjie shopping mall can also walk to the railway station, so that we can avoid the pedestrian bridge, but we need to spend more time, if you have any travel questions in the hotel, please feel free to contact the front desk, we will introduce you the best route. Looking forward to meeting you again!
Guest User
Business Big Bed Room
Stayed in May 2024
Business traveler
4 review
10/10
Outstanding
Posted on Jun 21, 2024
It’s a great hotel, fantastic location. Clean and spacious with reasonable pricing!
Response from Property: Dear guest: Hello! Thank you for your praise, your encouragement is our driving force forward, but never stop here, the hotel is 12 minutes walk from Hongqiao Railway Station, Line 2, Line 10 can be reached, crystal journey, crystal accompanied, looking forward to meet you again
SAN SAN
Double Bed Room
Stayed in Mar 2024
Family
8 review
8.0/10
Very Good
Posted on Apr 18, 2024
I appreciated the convenience of the hotel's modern amenities and services provided through AI. Although the location is a bit distant from the airport, I found that the hotel's new and clean facilities and its AI technology more than made up for it. I believe that this enhanced my overall experience and made my stay more comfortable.
Response from Property: Dear guest: Hello! Thank you for your recognition of Orange Shanghai Hongqiao Hub Railway Station Hotel! However, we know that there is still a certain gap between the full five points in your mind, and you are always welcome to put forward your valuable comments to us, looking forward to your visit again!