The floor in the room was not clean and there were a lot of messes. I originally took four families with me to celebrate the New Year. First of all, we arrived at the hotel. There was no staff at the front desk. After calling for more than ten minutes, someone came. When we got to the room, we were never given the key. They said that the first floor of the second floor was ours, but there were other guests on the first floor and other parts of the hotel. . Secondly, there is no heater in one room, and air conditioning is not enough. I wonder how I can sleep with only an electric blanket. Thirdly, the hotel has either hot or cold water, making it impossible to take a normal bath. We held a bonfire party on New Year's Eve, and there were guests singing on the B&B platform. I contacted the boss and asked him to help stop it. He informed me at 11 o'clock that there were still people singing at 11:30, and they were all bringing children. Can't we guarantee the normal rest time? ? The B&B replied that it’s really okay if the employees are sleeping. You are all sleeping, and it doesn’t matter whether others are sleeping or not, right? Take a look at the chat history yourself. How long did it take for you to reply? As a B&B platform, how can you expect long-term service with services like this? Then the next contact is to ask you to pay the balance of the meal. We have no service experience here at all, and we have to be scolded by other guests for spending money. It is a normal request. Not satisfied, and the room key was never given, and there was no ID verification when checking in. There were so many people coming and going, and the safety of the accommodation could not be guaranteed! Finally, I want to clarify the last sentence of the chat record. I am not arguing with the unqualified guests. I am arguing with you who run a B&B business. There are many opportunities for you to apologize. From breakfast at 8:30 in the morning, we will have breakfast at 11 o'clock. , I left with four rooms and four cars. You didn’t know when I left. Are you sorry? Don't say you're in a treehouse, ask if you're in a treehouse wherever you are. The guests of the treehouse are the most distinguished ones, right? And what meal expenses have not been paid? For the so-called 777 meal expenses, we gave a 500 deposit. If you want the 277 balance, you can come up with an explanation. Don't make it sound like the four families are trying to cheat you out of more than 200 yuan.
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