Four Points by Sheraton Chongqing

Breakfast: The breakfast offerings are generally well-received, with a good variety of options, including both Chinese and Western dishes. The environment for dining is also appreciated, contributing positively to the overall experience.(based on 64 reviews)

The hotel has a free laundry room which is a surprisingly nice. The breakfast was really good. The location is just in the spot next to the Liberation monument and all the sightseeing. Service is excellent. They let us do late checkout. We really enjoyed our stay.

I had booked my room more than 2 weeks before arrival and had requested specifically for a higher floor room. Arrived late after midnight and was given room 1016, on their lowest floor. Reminded them that I had requested much earlier for a high floor and the usual reply was “ we are fully booked and that is the only room left”. As we were very tired, coming from the airport, we reluctantly agreed. Had our shower, and got into bed, by now way past 1 am, but there was this loud humming from the aircon, and even louder noise from somewhere. Turned off aircon but loud disturbing noise continued. We were too tired to make a complaint to insist a change of room (front desk had insisted hotel fully booked and no more rooms available). Tried to sleep but the noises kept us awake till the wee hours of the morning when noises stopped. Imagine to our horror in the morning when the full curtains were drawn and the picture window stared directly to an ugly sight of 4-5 huge water cooling tanks, NOT the CITY VIEW which we had booked and was described. This was indeed FALSE PRESENTATION by the hotel and that room should NEVER even been sold as one described!!!! A room with no windows and no ugly noise would have been more welcomed. After our protestation and threatening to check out immediately, the hotel gave us an upgrade to a suite for the next 3 nights. But the harm was already done as our day was completely ruined due to lack of sleep and we could not enjoy the day and had to cut short our intended program and call for an early night. For all future guests, DO NOT ACCEPT ROOM 1016! For the hotel management : STOP SELLING THE ROOM AS A CITY VIEW ROOM WHEN IT IS NOT! And for the Sheraton management : look into this as this is not the image that your group would wish to portray!