Anantara Chiang Mai Resort Reviews

Response from Property: Dear Valued Guest,Thank you very much for your outstanding rating and kind words. We're delighted to hear you enjoyed our convenient location near the Old City and the many great dining options nearby.While our rooms may be more compact compared to resorts in more remote areas, we’re truly glad to know that our service left a lasting impression on you. Your compliments mean a lot to our team.We hope to welcome you back again soon for another memorable stay.Warm regards,Arnaud BérilCluster General Manager

Response from Property: Dear Valued Guest,Thank you for your feedback and for choosing to stay with us. We appreciate your comments regarding our policy on room deposits and guarantees. At the moment, we only accept cash or credit card for this purpose as part of our current procedures to ensure a smooth and secure check-in process.We understand this may feel unusual and truly appreciate your understanding. We’re glad you enjoyed your stay overall and hope to welcome you back soon.Kind regards,Arnaud BérilCluster General Manager

Response from Property: Dear Guest, Thank you for sharing your experience with Anantara Chiang Mai Resort. This positive feedback is very valuable to us as it encourages our team members to provide the best service to each guest from the beginning to the end of their stay. I will definitely pass on your feedback to our team members. We are very much looking forward to meeting you next time. Warm regards, Chin Pitak Norathepkitti General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. We understand your concerns regarding the room size and bathroom, and we are constantly working to improve our accommodations. Regarding the pricing, rates can vary depending on the season, and we regret that this caused any inconvenience for you.We appreciate your comments and hope you will consider staying with us again in the future, where we will do our best to offer you a more comfortable experience. There are indeed many wonderful hotels in Chiang Mai, and we strive to provide unique experiences for our guests.Kind regards,Pitak NorathepkittiGeneral ManagerAnantara Chiang Mai Resort

Response from Property: Dear Guest,Thank you for taking the time to provide such detailed feedback about your recent stay at our resort. I appreciate your candid review, as it allows us to identify areas where we excel and opportunities for improvement.I'm delighted to know that you found our resort to be clean, with a beautiful atmosphere enhanced by the historical architecture and serene riverside setting. Our convenient location near Anusarn Market is indeed a highlight for many guests. Additionally, I'm pleased that our facilities, including the pool, gym, and spa, met your needs during your stay.Your praise for our helpful staff, who promptly assisted you with the room change when faced with a door issue, is greatly appreciated. Providing exceptional service is a top priority for us, and I'm glad our team rose to the occasion.However, I regret that your experience was impacted by the age of our resort and the need for upgrades or renovations. Your feedback regarding the condition of some towels has been noted, and we will address this promptly. Additionally, I want to assure you that we have comprehensive renovation plans in place to enhance our property and maintain the high standards our guests expect from the Anantara brand.I want to extend my sincere apologies for the disturbance caused by the loud and disruptive behavior of the group you encountered. This is unacceptable and does not align with the tranquil and high-quality experience we strive to provide. Please know that we have strict policies in place to address such situations, and your feedback has been shared with our team to reinforce the importance of maintaining a peaceful environment for all our guests.Thank you again for your valuable feedback. We appreciate your understanding as we work to improve our offerings and ensure that your next visit with us exceeds your expectations in every way.Sincerely,Chin Pitak NorathepkittiGeneral Manager

Response from Property: Dear Joby Yuen,Thank you for sharing your delightful feedback regarding your recent stay at our resort. I'm thrilled to learn that you had an enjoyable experience overall.Our prime location near the vibrant Anusarn Market allows our guests to conveniently immerse themselves in the local culture and attractions. I'm pleased that you found this proximity to be a highlight of your stay.Moreover, your compliments about our extensive breakfast offerings and the warm hospitality of our staff have been well-received. We take great pride in curating diverse culinary experiences and delivering exceptional service to our valued guests.I'm delighted to know that you had the opportunity to indulge in our wonderful spa facilities during your visit. Providing a sanctuary for relaxation and rejuvenation is of utmost importance to us.Thank you for choosing to stay with us and for your positive recommendation. We look forward to welcoming you back to our resort and continuing to deliver the memorable experiences you have come to expect from us.Sincerely,Chin Pitak NorathepkittiGeneral Manager

Response from Property: Dear Khun Anna Wly,Thank you for taking the time to share your delightful review. I'm thrilled to hear that our property provided you with a wonderful and relaxing vacation experience that was highly Instagrammable.In today's visually-driven world, we understand the importance of curating photogenic spaces and experiences for our guests. Your feedback assures us that our efforts to create aesthetically pleasing and memorable moments have been successful.More importantly, I'm pleased that you found our property to be the perfect setting for a relaxing getaway. Providing our guests with a tranquil oasis where they can unwind and escape the stresses of daily life is of utmost importance to us.Thank you for your glowing recommendation and for choosing to spend your vacation with us. We look forward to welcoming you back in the future and creating more wonderful, picture-perfect memories for you to cherish and share.Sincerely,Chin Pitak NorathepkittiGeneral Manager

Response from Property: Dear Valued Guest, Thank you for sharing your kind to Anantara Chiang Mai Resort. Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Response from Property: Dear Valued Guest, Thank you for sharing your kind to Anantara Chiang Mai Resort. Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Response from Property: Dear Valued Guest, Thank you for sharing your kind to Anantara Chiang Mai Resort. Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Response from Property: Dear Valued Guest, Thank you for sharing your kind to Anantara Chiang Mai Resort. Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Response from Property: Dear Stanleysh,Thank you very much for your thoughtful and detailed review. We’re delighted to hear you enjoyed the rich history of our hotel and appreciated the preserved beauty of the 1921 restaurant and your river view suite. It’s wonderful to know the room brought back memories of the movie “The Disciples.”We’re glad you found our spa and pool relaxing and appreciated the exclusivity in the mornings. Your kind words about BJ and our team’s service truly mean a lot to us. We will be sure to share your compliments with him and the entire team.We also sincerely apologize for the disturbance caused by the external construction noise and appreciate your understanding and patience. Your feedback motivates us to continue improving both our facilities and services.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another comfortable and memorable visit.Warm regards,Chin Pitak NorathepkittiGeneral ManagerAnantara Chiang Mai Resort

Response from Property: Dear samguo89,Thank you for sharing your feedback. We’re glad to hear that you enjoyed our accommodation, dining, and the quality of our maintenance service.We appreciate your honest comment regarding the rooms, and please rest assured that we are continuously working on improvements to enhance our guests’ comfort.We truly value your support and look forward to welcoming you back for another pleasant stay.Kind regards,Arnaud BérilCluster General Manager