the Unbound Collection by Hyatt Hotels in Chengdu

Very nice layout of room with lovely design and excellent comfort. Customer service in the hotel can be improved; doormen can be more proactive in directing didi cars into the hotel driveway and assisting with luggages and concierge can be more responsive to reply to emails from upcoming staying hotels asking for assistance to book restaurant reservations. 

Highly recommend if coming to Chengdu! Was such a pleasant stay and the service, facilities was spectacular. Super premium & comfortable, one of the best hotels i've been to in a while. They gave a free upgrade to suite as well! Really appreciate the service and attention to detail throughout my stay. Definitely would stay here again if I come back to Chengdu.

The front desk as well as other service staff provided splendid service to make us feel at home right from the start to the very end of our stay! Would especially like to commend front desk staff Angela for her help making us feel right at home during our check in. Will also like to commend the uncle from the supplies dept for troubleshooting the HDMI connectivity from my laptop to the room TV. He left us a direct HDMI cable for direct connection to the TV when we found the wall HDMI socket to be not working. Will definitely come back to stay here again when there's another concert nearby!