Intercontinental Hotel & Resorts Hotels in Chengdu

19 - 22 July 2024 My family checked into InterContinental Hotel at the New Century Global Center, Chengdu on 19 July 2024. This was exactly the time of the microsoft global outage affecting computer networks and systems, but we were well received at check-in by Mr. Sean who, despite the system difficulties, managed to ensure a smooth check-in experience. Due to the global outage, another individual - Mr. Sunday Wang - awaited us at our designated block’s elevator as he had to personally open our room using his employee assigned room card. To compensate for the inconvenience, welcoming fruits and bakery snacks were delivered to the room much to the delight of our 2 kids. As always, rooms were well kept and fresh. One particular individual my kids look forward to seeing everytime is Ms. Sunny. Sunny ensured we had a fine dining experience everytime we ordered room service or went to the restaurant for breakfast. Those extra ice-creams and fruits surely made our kids happy in addition to her spending time out of her busy schedule to play with our kids. In addition to Sunny’s generosity, she made sure our last day/night of stay was upgraded to those nice and spacious family rooms on the ground floor…very beautiful rooms. So grateful and thankful for all the wonderful service at InterContinental Hotel giving my family everlasting fond memories. Highly recommend this hotel to anyone keen on making great memories and experience professional and friendly customer service.

I stayed at this InterContinental Hotel in Chengdu on a business trip. I felt that the accommodation environment was very good. After arriving, it was indeed as described. The location is very convenient. You can reach the subway station by walking one or two hundred meters. It feels very nice as soon as you enter the lobby. The decoration is retro. The concierge at the door is polite. He helped me with my luggage and took me to the front desk to check in. The front desk guy was very efficient and checked in in a short while. The room is clean and comfortable, with a good view outside the window. You can see the Global Center and Guixi Park. The night view is quite beautiful at night. The overall layout of the room is warm. What I like most is the large bathtub in the room. It is very comfortable to take a bath. The bathtub cover is also thoughtfully provided, equipped with soap and bath salts. The bathrobe is soft and skin-friendly. The bathroom is separated into dry and wet areas. Dyson is used. The toiletries are also a big brand, which is very reliable and convenient; the decoration is very textured, refreshing, and makes people feel comfortable; there are many pillows to choose from, and the hygiene is also Very good, clean and tidy, disposable supplies are very complete, and there are floor towels outside the bathroom. The housekeeper Anna is very patient and enthusiastic. She arranged everything for me in advance. There is fruit breakfast in the room. Thank you very much for providing timely help and carefully providing check-in guidelines and precautions. The surrounding facilities are also quite complete. There is a skp nearby, which is great for taking photos and punching in. The takeaways are all delivered by robots, which is full of technology. The breakfast restaurant is on the first floor and the environment is quite good. It is surrounded by various green plants. It is self-service, combining Chinese and Western styles. There are many foods to choose from. The dining experience is very good, and the staff are also very patient. In general, I am very satisfied from check-in to check-out. Special thanks to my housekeeper Anna🌹🌹🌹 for making me really feel the warmth of ”home away from home”. Recommended👍👍👍I will choose it again if I have the opportunity to come to Chengdu next time😌

It was a very pleasant stay. Xiao Liao contacted us in advance to arrange the room. He was very warm and friendly. The animals in the pet park were very cute. The hotel also had a lot of activities. I will come again next time. Xiao Liao's service was especially good, and I give it a five-star rating!