Hilton Chengdu Chenghua

The air conditioning was a bit weak; perhaps I just prefer it cooler. The pool was nice, and the gym was decent too. There weren't enough power outlets by the bed. I couldn't watch movies on the TV, nor could I find any streaming apps like Tencent or iQiyi. Also, the desk lamp was too dim. Overall, there isn't much difference between the standard and executive rooms. If you don't need executive lounge access, I'd recommend booking a standard room, as the price difference is roughly double. Overall, I'd say I was generally satisfied.

This was the first hotel of my Sichuan trip, and I was extremely pleased. It offered excellent value for money. I particularly enjoyed the hotel's subtle woody fragrance. The Sichuan cuisine at the Chinese restaurant on the 3rd floor was also incredibly delicious. Unfortunately, due to my rushed schedule this time, I didn't get to experience the hotel's breakfast or the evening Sichuan Opera face-changing performance, which was quite a regret. Next time I'm in Chengdu, I'll definitely make sure to try them!

The hotel boasts a good location and offers excellent value for money, with very friendly staff. However, the overall management seems a bit lax. The most significant issue was that the cleaning staff missed a mineral water bottle that a previous guest had opened, taken a sip from, and then placed back. (To be fair, the previous guest hadn't removed the bottle's tag, making it harder to spot), thankfully, my family noticed it in time. When we brought this to the hotel's attention, their response was excellent. They offered us compensation, including complimentary breakfast, executive lounge access, and a transfer service. While their willingness to compensate was commendable, I still hope they'll tighten up their management. After all, by the time compensation is offered, the unfortunate incident has already happened. Compensation is merely a recovery measure; preventing such occurrences should be the hotel's primary management focus and goal. Peak season, with its high occupancy rates, is precisely when housekeeping services face their greatest challenges, and it's during these times that a hotel's management truly shows its strength. Ultimately, despite the hiccup, the hotel offers excellent value. The issue was resolved satisfactorily, the staff are professional and enthusiastic, and the location is good, making it still a recommended stay. (A highlight: Maocai was available for breakfast – distinctly Sichuan!)