Chengde Lan Horizon Hotel (Mountain Resort)

Chengde Lan Horizon Hotel (Mountain Resort) Reviews

Chengde Lan Horizon Hotel (Mountain Resort)

No.s9 Xingsheng Lishui, Pule Road, Shuangqiao District, Chengde City, Shuangqiao District, Chengde, Hebei, ChinaSee Hotel Details
Chengde Lan Horizon Hotel (Mountain Resort)
Chengde Lan Horizon Hotel (Mountain Resort)Chengde Lan Horizon Hotel (Mountain Resort)Chengde Lan Horizon Hotel (Mountain Resort)
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Guest Reviews

9.4/10
Outstanding
1150 review
Verified reviews
Location9.4
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(1150)
Positive reviews(1128)
Reviews with photos/video(235)
Delicious breakfast(116)
Friendly front desk staff(106)
Convenient parking(76)
Close to scenic area(66)
Tasty restaurant(57)
Convenient for shopping(53)
Perfect for kids(31)
Has rooms for families(10)
Negative reviews(22)
Mui Cheng
Deluxe 2-bed Room
Stayed in May 2025
Family
4.0/10
Posted on Jun 16, 2025
My dad check in the hotel, he didn’t turn on the tv but was told by front desk that he spoiled the tv and demand a compensation of 2000cny. This is really terrible and unreasonable.
Response from Property: Dear guests, hello! After the hotel changed its management team, it will pay more attention to the improvement of services, meet the needs of more people, and improve the quality of services. I hope to give you a satisfactory stay experience next time. Please believe that the hotel attaches great importance to your message. At the same time, thank you very much for your affirmation of our services. We will also serve every customer attentively, make continuous efforts and improvements, and strive to do our best in service. Looking forward to your next stay. Seeing your comments, we are deeply sorry and very sorry that we failed to bring you a satisfactory stay experience. The hotel welcomes guests from all directions, especially foreign guests. In addition to the daily cleaning of the hotel rooms by the waiter, the foreman and the supervisor will also check the room. The rooms with problems in facilities and equipment will never be rented or sold to any guests. After three procedures, I firmly believe that the rooms are intact. I am sorry that the problem of TV damage has brought you a bad stay experience. Thank you for your affirmation of the hotel environment and hygiene, because your satisfaction is our ultimate goal. The above is deeply sorry for the trouble caused to you. If you are willing to give us another chance, we sincerely invite you to choose Chengde Lanhai again when you come to Chengde next time!
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Business traveler
15 review
10/10
Outstanding
Posted on Nov 24, 2024
Very good service and room, will like to come back again. Highly recommend to friends.
Response from Property: Dear guest: Hello! Thank you for staying at Chengde Lanhai Hotel and sharing your stay experience. It is an honor to receive your satisfactory feedback. We sincerely look forward to your next visit and wish you a happy life
Anonymous User
Superior Queen Room
Stayed in Feb 2025
Couple
21 review
10/10
Outstanding
Posted on Mar 30, 2025
The hotel was really lovely, especially the location was top class being close to the river and to the palace as well as the city centre. The staff was really helpful and friendly as well. As for the room it was spotless and even though we got given a smoking room it didn't smell. All in all pleasant experience.
Response from Property: Dear guests, thank you for staying at Chengde Lanhai Hotel. We will continue to maintain high-quality services and excellent customer service standards, and strive to create a comfortable and warm living environment for every guest. Thank you again for your good comments and sincerely look forward to your visit again.
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Couple
5 review
7.0/10
Posted on Oct 5, 2024
Went with my wife during the October 7 day holiday . Our normal go to place was the Phoenix hotel that was booked. Place was ok. I say a 3.5/5 Service was good they told us about some tours they offer discounts on and a cool show about an emperor that has like 300 actors in it. Was cheaper than just buying it at the location I booked this because my wife said it was more “central” it was not. Kind of in the middle of nowhere tho near a temple we did visit. The other hotels are near the river and you can walk and see some real nice bridges and lighted up streets. The photos make the building look really cool. While the photos aren’t fake it’s way smaller than I thought it would be. The room itself was kind of small. Like half the size of the phoenix hotel and is only 4 floors so not much of a view. Mine was of a parking lot. Bathroom was nice the toilet was automatic and had a heated seat. No breakfast. Bed wasn’t all that comfortable and not much of a view. Did have a shopping center next door and taxis stopped near it. Kind of pricey but that was because of the 7 day holiday they had. I stayed at phoenix the week before and it was 200 rnb cheaper, nicer, more modern, twice the size, nicer shampoo/soap and had free breakfast.
Great Traveller
Superior 2-bed Room
Stayed in Jul 2024
Couple
33 review
7.5/10
Posted on Aug 12, 2024
the hotel grounds is very nice but there is nightly stage performance on site in summer which is noisy with music from 1830 and ends at 2200, the noise spoils the experience for guests who want a quiet peaceful retreat on the grassland!
Elderly executive
Deluxe 2-bed Room
Stayed in Aug 2023
Couple
65 review
10/10
Outstanding
Posted on Sep 24, 2023
Concierge Liu Hong & her colleague Ms Liu were superb in their recommendations on the better attractions.
Response from Property: Dear guests: Hello! Thank you for choosing Chengde Blue Horizon Hotel and giving us full praise! We are deeply moved and inspired by your high praise. We hope you can share your wonderful experience in the hotel with your family and friends. We sincerely look forward to you experiencing our products and appreciating our services again!
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Family
1 review
10/10
Outstanding
Posted on Jul 14, 2024
The hotel was superb! Really enjoyed the stay! Thank you!
Response from Property: Dear guests, hello! Thank you for your support of Chengde Lanhai Hotel. Your comfortable stay is our greatest wish. The hotel is located in the center of the four major scenic spots, with convenient transportation. There is a large shopping supermarket next to the hotel to facilitate your life needs. We sincerely look forward to your visit again and wish you a happy life.
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 8, 2025
Very nice.
Response from Property: 尊敬的賓客:您好!感謝您入住承德嵐海大酒店,您的滿意就是我們最大的動力,期待您的再次入住,祝您生活愉快
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Other
5 review
10/10
Outstanding
Posted on May 23, 2025
A very satisfying stay. The hotel is clean and tidy, with an elegant environment. The restaurant on the first floor serves delicious food, which is clean, hygienic, economical and large. The service staff are also very enthusiastic. The front desk lady helped to boil water many times. There is also a microwave at the front desk to heat up the food. The service is very considerate. In this hotel, there is a large parking lot, so you don't have to worry about parking your car. It is also very close to the scenic spot, and the taxi starting price is low. In short, I will stay here again next time.
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Response from Property: 尊敬的賓客您好:感謝您對酒店的高度評價,因為有了您們的認可我們更加有信心,您的需求我們的責任,我們會再接再厲,爭取做到更好,期待與您的再次見面,祝您生活愉快
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 22, 2025
It was a great experience staying here. The front desk service was very good. The hotel environment was very clean. The surrounding scenic spots were very close. There is also a large supermarket next to the hotel for one-stop shopping. It is worth recommending to everyone.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Chengde Lanhai Hotel and sharing your experience. I am very honored to receive your satisfactory feedback. I sincerely look forward to your next visit and wish you a happy life.
Lhpangpang
Superior 2-bed Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 21, 2025
The rooms at Lanhai Hotel are clean and sanitary. Every service staff is very enthusiastic. The restaurant tastes good and the dishes are large. The hotel has smart charging stations. There is also a large supermarket next to it. There is also a tourism department on the first floor. The tour guide is knowledgeable and the hotel environment is great. I will stay at Lanhai Hotel next time I come to Chengde!
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6/7
Response from Property: 尊敬的賓客:您好!感謝您入住承德嵐海大酒店並分享入住體驗,非常榮幸能得到您的滿意回饋,期待您的下次光臨,祝您生活愉快
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 21, 2025
Facilities: The whole house is intelligent, which fully meets the "lazy" needs of young people Hygiene: The room is clean, tidy, spacious and bright Environment: The hotel is located in the center of several famous scenic spots. The environment is undoubtedly fresh and quiet. Especially for people with poor sleep quality, they can sleep comfortably here. It is also worth mentioning that when traveling, staying here is not only convenient to go to the scenic spot, but also the hotel has a large free parking lot, whether you are parking or going out to take a taxi, it is extremely convenient. There is also a large supermarket next to it, which is very convenient to replenish some things on the way to travel Service: The ladies at the front desk are not only beautiful, but also greet you with a smile, warm and polite, and the service is very good In short, it was a very satisfactory experience and I will stay here again if I have the opportunity in the future
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好:感謝您對酒店的高度評價,因為有了您們的認可我們更加有信心,您的需求我們的責任,我們會再接再厲,爭取做到更好,期待與您的再次見面,祝您生活愉快
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 15, 2025
When I went out for a trip, I chose to travel nearby. It is said that Chengde is a treasure land. As expected, the hotel I chose from among hundreds of choices surprised me very much. When I checked in, I wanted a sunny and quiet room. The front desk staff was very proactive in arranging it for me. The room was also very clean and comfortable, which made my trip perfect. Next time I stay, I will still choose Lanhai Hotel.
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Response from Property: Dear guests: We are very happy to see your good comments. It is our service tenet to welcome every customer with the best service. The hotel will try its best to meet the needs of guests, so that you can stay at ease and have fun. We also hope that you will revisit the place with this good mood. We are also looking forward to seeing you again.
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on May 15, 2025
Traveling through Chengde, I chose this Lanhai Hotel with an experience mentality, and I was not disappointed. First of all, the service of the ladies at the front desk was very considerate, and the check-in speed was also very fast. No matter what questions I asked, they could answer me enthusiastically and patiently. Entering the room was clean and tidy, full of modernity. Qiancheng Xiaodu voice intelligence, and the breakfast was also very appetizing. It is a hotel worth recommending to everyone
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6/7
Response from Property: Dear guests, we are very happy to receive your high praise. Thank you very much for choosing Lanhai Hotel. Serving you is what we should do. The Xiaodu smart system in the room is also happy to serve you. The breakfast is a Chinese and Western buffet with many varieties. Your likes are the driving force for our continuous progress. We look forward to your visit again.
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 3, 2025
The room is nice. The whole house has smart devices. The service attitude is very good. The hotel restaurant has a good taste. It is very convenient to the scenic spot. The parking lot is convenient for parking. Overall, I am very satisfied. I will choose it again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Chengde Lanhai Hotel. We will continue to maintain high-quality services and excellent customer service standards, and strive to create a comfortable and warm living environment for every guest. Thank you again for your good comments and sincerely look forward to your visit again.