Orange Mercure (Chaozhou Ancient City West Lake Branch)

Orange Mercure (Chaozhou Ancient City West Lake Branch) Reviews

Orange Mercure (Chaozhou Ancient City West Lake Branch)

168 Xirong Road, Xiangqiao District, Chaozhou, Guangdong, ChinaSee Hotel Details
Orange Mercure (Chaozhou Ancient City West Lake Branch)
Orange Mercure (Chaozhou Ancient City West Lake Branch)Orange Mercure (Chaozhou Ancient City West Lake Branch)Orange Mercure (Chaozhou Ancient City West Lake Branch)
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1 night

Guest Reviews

9.3/10
Very Good
1955 review
Verified reviews
Location9.2
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(1955)
Positive reviews(1927)
Reviews with photos/video(413)
Friendly front desk staff(484)
Classy environment(264)
Convenient parking(214)
Large rooms(189)
Many amenities(103)
Close to scenic area(56)
Has rooms for families(18)
Nice elevator(18)
Negative reviews(28)
Guest User
Select Large Bed Room
Stayed in Nov 2024
Family
18 review
10/10
Outstanding
Posted on Jan 5, 2025
The hotel is newly opened, and the rooms are clean and well-equipped . The beautiful Han River is just a 10-minute walk away, though Guanji Bridge is a bit farther. However, you can easily take the hotel's shuttle to both the bridge and Chaozhou Old Town.
Response from Property: Thank you for your positive feedback. It is our greatest honor to receive your recognition, which also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and will serve you wholeheartedly
Low
Big Bed Room With Bright Orange Sun
Stayed in Nov 2024
Couple
3 review
7.5/10
Posted on Dec 28, 2024
Overall is good. Space for their breakfast is limited although breakfast is included but you have to seek for seats even when you go earlier for the breakfast. Food choices for the breakfast is limited as well, can taste better. For amenities, they don’t provide bathrobe, body lotion and laundry bag other than that basic necessities js provide.
Response from Property: Dear customers! Our goal is to provide guests with a comfortable accommodation environment and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more and more perfect. We will definitely review our shortcomings and actively correct them to try our best to satisfy you. Welcome to visit us again.
bun
Big Bed Room With Bright Orange Sun
Stayed in May 2025
Family
6 review
10/10
Outstanding
Posted on Jun 20, 2025
Nice room and great service, they also have a wonderful breakfast, clean and free laundry facilities. Btw the location is pretty awesome, restaurants and fruit storeS nearby👍
Response from Property: 尊敬的賓客： 您好！非常感謝您對我們酒店如此的青睞和喜愛！前進的腳步永不停歇，為了您的信賴，我們將更加堅持不懈，桔子美居酒店永遠屹立於這個城市，等候您的來臨！不見不散哦！祝：笑口常開^_^！
Jechua
Big Bed Room With Bright Orange Sun
Stayed in May 2025
Family
8 review
10/10
Outstanding
Posted on Jun 29, 2025
The room is spacious compared to the same tier room in other cities. Even though it is a bit fair away from the city center, it is still accessible by taking a taxi. We enjoyed our stay there.
Response from Property: 尊敬的賓客：您好！感謝您送的 5 分好評！美麗的時光，桔子美居與您不期而遇，感謝這份緣分，我們會倍加珍惜，期盼與您的下次相見！
Xiehanming
Big Bed Room With Bright Orange Sun
Stayed in Mar 2025
Traveling with friends
34 review
9.5/10
Amazing
Posted on Apr 11, 2025
location slightly off, but Offset by the hotel provides buggy to old city. ample car parking for self driving with peaceful environment. good restaurants nearby, my visitors friends whom drove all love the locations for parking
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Lee Nah
Select Large Bed Room
Stayed in Jan 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Mar 3, 2025
It is really value for money. Our rooms were very comfortable , spacious and clean. Location is not central but free shuttle service to the old town was easily arranged by the helpful receptionist. They also assisted us with drivers for us to visit the nearby village areas. Laundry room, situated near the dining hall, with several units of washing machines and dryers for us to use . One can enjoy the delicious spread of breakfast while the laundry is being done. We enjoyed our stay there very much.
Response from Property: 尊敬的客人，感謝您對我們的支持和好評！您的滿意就是我們最大的動力！我們一直致力於為您提供更加優質的服務和舒適的入住體驗。如果您有任何需求，請隨時告訴我們，我們會竭誠為您解答和解決。期待您的再次光臨，祝您生活愉快！
Guest User
Big Bed Room With Bright Orange Sun
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 5, 2025
Excellent hotel friendly service and nice and quiet location
Response from Property: 尊敬的賓客：您好！感謝您對桔子美居 的一見鍾情！美麗的時光，不經意間會邂逅誰的眼眸，文字裏泛舟，此次與您不期而遇，感謝這份緣分，我們會倍加珍惜，期盼與您的下次相見！
Guest User
Big Bed Room With Bright Orange Sun
Stayed in Jan 2025
Family
3 review
7.5/10
Posted on Feb 19, 2025
A very nice hotel with good facilities, good sevice,very friendly and helpful staffs . Very spacious room and good breakfast with plenty of variety of food. Only down side is a bit far from tourist attractions but still is a walking distance. Overall it is a good hotel to stay.
Response from Property: 親愛滴客官您好，非常感謝您對酒店的支持，沒有得到您全 5 分好評，我們心裏還是有點點的失落，可能是酒店還有做的不到位的地方，希望客官您下次的到來能給我們指出我們的不足，我們會努力做到更好，我們用心服務讓到店的每位客官都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，期待您下次到來！
Guest User
Sunny Orange Twin-bed Room
Stayed in Jan 2025
Family
4 review
7.5/10
Posted on Feb 14, 2025
The hotel is new, offers comfortable rooms and a welcoming atmosphere. The cleaner did not clean the room thoroughly, and some rubbish was left behind. However, the hotel staff was responsive to our complaint.
Response from Property: Dear guests: Thank you for staying at Orange Mercure Hotel. We are very sorry that you are disappointed with your stay. We are deeply sorry for this. We will seriously study the issues you mentioned and actively rectify them. Your opinions and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more and more perfect. Welcome to visit us again.
Alison Bean
Select Large Bed Room
Stayed in Jun 2024
Family
10 review
7.0/10
Posted on Jul 28, 2024
Friendly and helpful staffs. Bed comfortable but pillows too soft. Toilets cleaned but smell oddly. Comfortable and useful laundry area, detergent provided. Breakfast not much to choose. Location is not that convenient.
Response from Property: Dear, see your comments, we are very sad not to give you a satisfactory stay experience, this is our biggest regret. YOUR SINCERE evaluation is a spur to the continuous progress of the hotel, we look forward to your visit again, will give you a better and more satisfactory check-in experience, will let you feel our sincerity, will also let you see the hotel we are in the continuous efforts to progress. We will always welcome every guest with better service, Wish You a happy life, thank you for your sincere evaluation, sincerely hope you can stay again to feel our progress.
LeeWilliam
Select Large Bed Room
Stayed in Mar 2025
Family
6 review
9.0/10
Great
Posted on Apr 14, 2025
Helpful staff and clean area. Free use of washing machine and cloth dryer.
Response from Property: 尊敬的賓客：您好！感謝您選擇 桔子美居 酒店，非常榮幸能為您服務。我們一直秉承着“以顧客滿意為中心”的精神，為每位顧客創造“家外之家”，感謝您對 桔子美居服務的認可，期待您及家人或朋友的再次下榻！
Guest User
Sunny Orange Twin-bed Room
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 21, 2025
We love the stay. It’s cozy and comfortable. The staffs are helpful too!
Response from Property: 尊敬的賓客：您好！感謝您對我們的肯定，滿意衹有起點、沒有終點，我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情！
Traveling is my hobby
Select Large Bed Room
Stayed in Jun 2024
Couple
11 review
9.0/10
Great
Posted on Aug 3, 2024
Service is good. Location is good and they have free transportation to sightseeing area. Restaurant nearby 阿文 is reasonable price.
Response from Property: Dear esteemed guest, thank you for your recognition. Every need of our guests is the direction of our sincere efforts. We will work even harder to achieve a five-star standard and look forward to creating an even more perfect service for your next trip.
Anonymous User
Select Large Bed Room
Stayed in Feb 2025
Traveling with friends
12 review
8.5/10
Very Good
Posted on Mar 7, 2025
Good location walking distance to many attractions, nice breakfast, great service.
Response from Property: 非常感謝您選擇桔子美居酒店，也許這就是緣分，讓您我有了一場美麗的邂逅。
Keng Foo
Select Large Bed Room
Stayed in Dec 2024
Family
3 review
9.0/10
Great
Posted on Jan 5, 2025
Happy with the hotel. A little out of the way from old town, but hotel provides transport to us to visit it. Facilities provided is good and staffs are friendly. The bathroom is outstanding.
Response from Property: Dear guest: Hello! Thank you for choosing Orange Beauty Hotel. We are delighted that you had a pleasant stay at the hotel. We appreciate your support and trust in the hotel, as well as your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your next visit and patronage!