Orange Mercure (Chaozhou Ancient City West Lake Branch) Reviews

Friendly and helpful staffs. Bed comfortable but pillows too soft. Toilets cleaned but smell oddly. Comfortable and useful laundry area, detergent provided. Breakfast not much to choose. Location is not that convenient.

Service is good. Location is good and they have free transportation to sightseeing area. Restaurant nearby 阿文 is reasonable price.

Nice hotel in new condition, a bit far from the old city icon, shuttle service is ok for one way, find difficulty to get back after the light show, Breakfast is not much choice and only good for the local Chinese style, almost not suitable for the customer who prefer Western style breakfast. Many washing machines for the guest who need laundry their clothes, Receptionist are helpful, free drinks available in the lobby

The new hotel is clean and tidy, with free parking, free tea in the lobby, robots delivering things, and thoughtful service from Xiao Liao at the front desk. The check-in experience is good. Auntie Zhou on the night shift is very enthusiastic and patiently helps us adjust the TV and tidy up.

Suitable for bringing children, very clean. The waiter's attitude is also great and handsome! The overall experience is good and I'm a little happy 😁. I am very satisfied with this trip to Chaozhou and feel relaxed. I deeply experienced that Chaozhou is a city with cultural heritage.

The room was very good. There were some minor problems in the middle, but they were solved quickly. The facilities and equipment were very new. I used my membership benefits to upgrade to a large room, which was very comfortable. The surroundings were very clean. I would like to thank Aunt Zhou who worked the night shift very much. She was very enthusiastic and talkative even though we arrived late at night. I learned a lot of tips from her chat. It was very good.

This stay was really a spur-of-the-moment decision. I was still at work in the morning, and rushed to Chaozhou after get off work in the afternoon. I picked for a long time online and finally chose to stay in this hotel. Everything was newly renovated in 24 years and it felt like the design was from the same brand. Because I was with my family, I thought that the hotel also had a shuttle bus to the vicinity of the ancient city. The night shift sister Zhou was really nice. When I checked in, she was cleaning at the front desk. She greeted me with a smile and said hello. She also reminded me of the precautions for using the air conditioner in the guest room and the switch of the guest room window. It was really nice. During the check-in process, the guest room just had a little flaw. After contacting the front desk, it happened that sister Zhou came up to help deal with it. She was very talkative and introduced all kinds of delicious food. I didn't have to make a guide. The next day, I looked carefully at the location of this store while walking around during the day. In fact, it is not so advantageous compared to many stores near the ancient city, but Chaozhou is not big as a whole. The overall stay is still very comfortable! I slept very well. If I could give a score to sister Zhou alone, I would give her a hundred points and the boss would give her a chicken leg!

The hotel environment is very good and the room is very clean. The supporting facilities are complete, there is free laundry in the lobby, and the service of Xiaolin at the front desk is very enthusiastic. This stay experience is very good! ! It is also very close to the West Lake and the ancient city, and there is a shuttle bus, which is great! 👍👍👍

I went there because it was newly opened this year. The overall feeling was OK. I booked a twin room. When I checked in, I was told that the room was upgraded. Then there were small gifts prepared for the guests in the room, which was a surprise. The service staff were very good👍

There is a laundry room with 5 washing machines and 5 drying machines. You don't have to wait. It is very suitable for family outings. One set of clothes is enough. The tea bar always has tea and chrysanthemum tea. You almost don't have to boil water to make tea when you come back. The hotel has a battery car that takes you along the river to the westernmost part of Chaozhou Ancient City. It is still a long way from Guangji Bridge. The car runs every 30 minutes. You need to make an appointment with the front desk in advance. You need to take a taxi when you come back. The front desk lady is very enthusiastic. She greeted us when we came in and out. We had many people and children, so she helped us upgrade the room for free. The hygiene and sound insulation are good, the shower water is big enough, and the shower head faces the wall. The details are in place, and anything missing is responded to and supplemented quickly. It is a leader among hotels of the same level.

The location of the hotel is pretty good. It is not far from the ancient city, but there is a distance, so it is not noisy. The hotel has a sightseeing bus to Guangji Bridge, but due to traffic control, it cannot be delivered to the front. Walk along the Hanjiang River and buy a hairpin to make a hairdo. The things in the scenic area are not expensive. This must be praised for the ancient city of Chaozhou. There were not many people in the scenic spot yesterday, and it was convenient to eat and walk. The lady at the front desk was very gentle and took the initiative to upgrade our room type. The room is quite large, the pillows are very comfortable, one latex pillow and one low pillow. The shampoo, shower gel, conditioner and hand soap are all orange-flavored, which feels very good. The breakfast is also good. There are not many people. The noodles and rice noodles are delicious, and there are oil oranges and yellow peaches. There is just a small problem. The small floor lamp is too sensitive at night, and it will light up when turning over. Everything else is really good. Recommend friends who go to Chaozhou to play must choose here.

The breakfast is quite rich, the decoration is simple, and the hotel has a car to the ancient city that can be sent to the ancient city for free. The front desk staff has a good service attitude, especially Xiaodong, who helped us book a car and sent us travel guides. Thank you for your warm and meticulous service. Very good

The room is clean and tidy, with complete supporting facilities. There are robot delivery and sightseeing bus pick-up services. The service attitude of Xiaolin at the front desk is particularly good. Very satisfied

Breakfast only has Chinese style and no choice. It would be better if some western style is added. The room is comfortable and clean. The location of the hotel is average. You need to take a taxi when going to other tourist places. Are there any facilities nearby?