No. 36 Jinxing South Road, Wangchengpo Street, Yuelu District, Changsha, Hunan, ChinaView Hotel Details
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Fairfield By Marriott Changsha Yuelu Guest Reviews
4.8/5
Excellent
1244 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1244)
Positive reviews(1229)
Reviews with photos/video(717)
Delicious breakfast(210)
Friendly front desk staff(207)
Quiet & comfortable(177)
Well designed(64)
Secluded lake view(33)
Close to metro(26)
Awesome gym(12)
Negative reviews(15)
Guest User
King-bed Room With City View
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 17, 2025
I had a stopover in Changsha and booked the Fairfiel Marriott Hotel. I booked and got a big room with Kingsize bed and a fantastic view on the 7th floor.
The check in in english language was okay, the service gentle and kindly. The room was perfect, clean and well aranged, nothing I did miss. The designer paid attention to a lot of small details. I hope I have a chance in the futre to comback to this great Hotel.
Response from Property: 尊敬的客人,感謝分享您對嶽麓萬楓酒店幾乎完美,無可挑剔的滿意好評,能夠呵護好您的長沙之行,我們將用心服務,不斷提升。誠邀您再次打卡時尚潮流的長沙,享受宜動宜靜,好玩不累的網紅旅行。讓我們相遇星城!祝您萬般熙攘化清風朗月,四方夢想皆如常所願!!!
Anonymous User
Elegant Quality Room
Stayed in Dec 2023
Booked for others
2 review
5.0/5
Outstanding
Posted on Jan 25, 2024
Good!
Response from Property: 尊敬的賓客您好, 感謝您對我們的認可, 客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力, 打造五星級水準, 期待下一次的出行, 我們能為您創造更加完美服務~
Guest User
Twin Beds Room With Yuelu Mountain View
Stayed in Jan 2025
Family
2 review
2.5/5
Posted on Feb 11, 2025
My hands were covered with mucus when I was using the kettle. The most basic cleaning work neglected the water bar? I had to go downstairs to pick up the medicine I bought for tonsillitis late at night. The front desk refused to deliver the takeaway food. Is it difficult to get a delivery robot upstairs? I did not experience the hotel's people-oriented, sincere and considerate service tenet. I felt bad staying there!
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Guest User
Elegant Quality Room
Stayed in Dec 2024
Family
19 review
5.0/5
Outstanding
Posted on Feb 1, 2025
After visiting Yuelu Academy in the evening, I drove here to stay in this hotel. The parking lot is large and parking is very convenient. The hotel lobby is simple and clean, and the front desk girl is very polite and enthusiastic. The hotel room corridor exudes a clean herbal fragrance. The guest room design is also simple, simple but not simple, and details are highlighted everywhere. The sanitation is very good, and there are no water stains on the mirror, countertop and faucet. The facilities are very new, and there is no need to insert a card to get electricity, which is very user-friendly. I went downstairs to pick up the express delivery in the express cabinet at the corner of the lobby. It was safe and there was no problem. I swiped the card to take the elevator. The hotel is close to the express road, but the sound insulation is very good and it is not noisy at all. I slept until dawn and went downstairs for breakfast. I unexpectedly found that the breakfast was very rich and delicious, and the noodles were very authentic. It is a very cost-effective hotel. I will continue to choose to stay next time I go to Changsha.
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6/10
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,生活愉快!
Guest User
Twin Beds Room With View
Stayed in Jan 2025
Family
11 review
5.0/5
Outstanding
Posted on Feb 4, 2025
I chose Fairfield Inn for my spring trip. They gave me free breakfast for children. The hotel was also considerate and prepared toiletries for children. The service of Cici at the front desk was also in place. The room was clean and tidy. I was very satisfied with my stay.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝分享您對嶽麓萬楓酒店幾乎完美,無可挑剔的滿意好評,能夠呵護好您的長沙之行,我們將用心服務,不斷提升。誠邀您再次打卡時尚潮流的長沙,享受宜動宜靜,好玩不累的網紅旅行。讓我們相遇星城!祝您萬般熙攘化清風朗月,四方夢想皆如常所願!
Guest User
Elegant Quality Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The service is very good, the hotel environment is also very good, far away from the downtown, it feels like a paradise ☺️The lady at the service desk is very enthusiastic and helps to introduce recommended shops for travel. There is no need to queue up at all the shops in the nearby business district
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Response from Property: Dear guest: Hello! We are honored to see your high praise for our hotel services. Your recognition is like a warm spring breeze, blowing on the hearts of every one of our employees. We always put guest satisfaction first and strive to create a warm and comfortable home away from home for everyone. Your praise is our driving force for progress. We will continue to welcome every guest with a sincere attitude and professional service. We look forward to your stay again and let us continue to provide you with a high-quality service experience.
Guest User
Twin Beds Room With Yuelu Mountain View
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Stay again, love it!
The room is well designed, the light is very good, and the view outside the window is great!
There are many types of breakfast, and the key is that it tastes good. You can feel that every dish is made with care. The small desserts are also delicious, with a milky aroma.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!很高興聽到您對我們酒店早餐的好評。我們一直努力為客人提供豐富、美味、營養的早餐,看到您的滿意,我們深感欣慰。我們的廚師團隊精心挑選食材,用心烹飪每一道菜品,力求讓客人在清晨就能開啟美好的一天。您的認可將激勵我們繼續保持高水準的早餐品質,不斷創新和改進。期待您的再次光臨,讓我們繼續為您提供美味的早餐和優質的服務。
Guest User
Elegant Quality Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The hotel has convenient parking, good front desk service, free breakfast, clean and quiet indoor environment, good soundproofing, and does not affect sleep. The stay experience is excellent. There is a Xiangtan restaurant opposite the hotel, which is delicious and recommended!
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝分享您對嶽麓萬楓酒店幾乎完美,無可挑剔的滿意好評,能夠呵護好您的長沙之行,我們將用心服務,不斷提升。誠邀您再次打卡時尚潮流的長沙,享受宜動宜靜,好玩不累的網紅旅行。讓我們相遇星城!祝您萬般熙攘化清風朗月,四方夢想皆如常所願
Anonymous User
Twin Beds Room With View
Stayed in Dec 2024
Business travelers
38 review
3.7/5
Posted on Jan 23, 2025
The hotel is very new, the service, hygiene and breakfast are all very good, but there is a big problem. The room is a fully enclosed design, there is no window and no ventilation. I felt suffocated after staying there for a night, and the air conditioner can't adjust the cooling mode. I woke up at 3 am at night because it was too hot and stuffy. I couldn't sleep for a long time. Moreover, the toilet has no ventilation circulation. After going to the toilet, the whole room can't get rid of the smell. This is too bad.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓:非常抱歉給您帶來了不好的體驗,您反饋的問題我們已經開會討論,中央空調在制熱模式下無法再次開啟製冷,房間的空氣循環系統是24小時開放的,非常抱歉未能在您入住期間給您提供一個滿意的入住環境,工程部已經在落實解決空氣不流通的問題。我們始終重視每一位客人的入住體驗,再次向您致歉,非常感謝您選擇入住我們酒店,真誠的希望您能再次給我們機會為您服務,祝您在新的一年,福滿乾坤!新年快樂!
Guest User
Twin Beds Room With View
Stayed in Dec 2024
Family
15 review
5.0/5
Outstanding
Posted on Jan 21, 2025
I chose Fairfield by Marriott when I came to Changsha. The overall style of the hotel is simple and generous. When I checked in, Cici at the front desk also helped me upgrade the room for free. The room was clean, tidy and bright. The comfort level was very good. The breakfast was buffet with many varieties. The overall experience was very good. I will come again next time.
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Response from Property: 尊敬的貴賓:感謝您百忙之中抽出寶貴的時間為萬楓進行點評!非常榮幸您在茫茫人海中選擇我們酒店作為您停留的驛站。您的肯定是我們不懈努力的,也讓我們的堅持顯得更有意義。我們不斷提升服務品質,期待能再次為您提供美好的住宿體驗。
Guest User
Twin Beds Room With View
Stayed in Dec 2024
Family
4 review
4.8/5
Amazing
Posted on Jan 20, 2025
As a place to rest for one night during a long self-driving trip, Fairfield Inn fully met my expectations. It is a small and beautiful hotel, simple and elegant, clean and comfortable, with underground parking. After arriving at the hotel, Coco took the initiative to upgrade the room type and gave a free breakfast. The restaurant is on the first floor. The breakfast is Western style, the rice noodles are very good, and the scenery outside the window is also very good. The transportation is convenient, and it is a few subway stops to Juzizhou and Pozi Street. It is a very satisfactory accommodation experience.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓:沒有的到您的全五星好評,肯定是我們還有做的不好的地方,非常感謝您選擇長沙嶽麓萬楓酒店作為您下榻的選擇,四季常青,萬里楓景,歡迎您的再次光臨!
Guest User
Twin Beds Room With View
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
The hotel is a brand of Marriott. In addition to adhering to the consistent style of Marriott, it also adds an extra touch of elegance. The hotel is a stand-alone hotel with plenty of parking spaces. It is located in Yuelu Scenic Area and is convenient for travel. At the same time, there are Sam's Supermarket and the newly opened Vientiane City nearby, so eating and shopping are just a stone's throw away. Thank you very much for the warm service at the 5 front desk, which upgraded our room for free. Every time we contacted the front desk, we received a positive response. Very good choice, five-star recommendation!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for taking the time out of your busy schedule to review Wanfeng! We are very honored that you chose our hotel as your stop in the huge crowd of people. Your affirmation is the result of our unremitting efforts and makes our persistence more meaningful. We continue to improve our service quality and look forward to providing you with a wonderful accommodation experience again.
Guest User
Twin Beds Room With View
Stayed in Dec 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Very simple, clean and elegant hotel, very high quality, not expensive. Stayed for one night. The laundry equipment is very authoritative, drying and washing in one, very fast and very clean. We need to borrow a venue for a short meeting. The front desk manager recommended us to their conference room for 1 hour. It was a very good experience. The WIFI effect was OK [pleasant]
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝分享您對嶽麓萬楓酒店幾乎完美,無可挑剔的滿意好評,您的認可如同温暖的春風,吹拂着我們每一位員工的心田。我們始終將客人的滿意度放在首位,努力為大家營造一個温馨、舒適的家外之家。您的好評是我們前進的動力,我們會一如既往地用真誠的態度和專業的服務,迎接每一位光臨的客人。期待您的再次下榻,讓我們繼續為您提供優質的服務體驗。
Guest User
Twin Beds Room With View
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The handsome guy who made noodles in the restaurant was very professional and helped me make a Changsha specialty rice noodle. The ingredients of this restaurant, fermented bean curd and pickled cabbage, were all made by themselves, not bought outside. This is really amazing! The service is really good and of high quality. The location is in Meixi Lake and very close to Hunan Grand Theater. This is better.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!很高興聽到您對我們酒店早餐的好評。我們一直努力為客人提供豐富、美味、營養的早餐,看到您的滿意,我們深感欣慰。我們的廚師團隊精心挑選食材,用心烹飪每一道菜品,力求讓客人在清晨就能開啟美好的一天。您的認可將激勵我們繼續保持高水準的早餐品質,不斷創新和改進。期待您的再次光臨,讓我們繼續為您提供美味的早餐和優質的服務。
Guest User
Twin Beds Room With Yuelu Mountain View
Stayed in Dec 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The hotel is quiet in a busy area. Although it is next to the road, it is not noisy. The room is large, the bathroom facilities are good, and the service is very good. The front desk service attitude is excellent, thumbs up! The breakfast is quite rich, the fruit is very fresh, the decoration style is very modern, the restaurant environment is elegant and it is very comfortable to have breakfast. I like it very much and hope to keep it. I will choose to stay in Fairfield [Rose] next time I come.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Your affirmation of us surprises us. Time allows people to appreciate the charm of waiting, and space makes people feel the charm of happiness. We hope that every time you come, you can feel the warmth of home. We are happy because of the encounter. Thank you for your choice. Changsha Yuelu Wanfeng will accompany you all year round!