The Eminence Apartments by CLLIX Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to provide your detailed feedback. We appreciate your positive comments regarding our location and spacious accommodation for families.However, I sincerely apologize for the cleanliness issues you encountered, particularly with the pantry and washing machine, as well as the inconvenience caused by the shower design. Your comments about the towels and the lack of clear communication regarding the refill policy are also noted. Please be assured that daily towel service is available upon request, subject to additional charges, and we will ensure this information is more clearly communicated at check-in moving forward.We regret any inconsistency in service you experienced and will address these concerns with our team to improve our standards. Should you choose to stay with us again, please do not hesitate to contact the reception during your stay, as we would be more than happy to assist and rectify any issues promptly.Thank you again for your valuable feedback.Kind Regards,Salina ShahGeneral Manager

Response from Property: Dear JasonJiJi,Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay and found our location convenient, the room spacious, and the in-room facilities comprehensive. Your comments are greatly appreciated, and we are glad we could provide a comfortable experience for you.We look forward to welcoming you again in the future. Should you require any assistance with your next booking, please do not hesitate to contact us.Kind Regards,Salina ShahGeneral Manager

Response from Property: Hi,Thank you for your kind feedback! We're glad you enjoyed our convenient location, fast wifi, and the city view from the top-level balcony. We look forward to welcoming you back on your next visit!Regards,Salina ShahGeneral Manager

Response from Property: Dear Harsh Nagalla,Thank you for your feedback. We regret to hear that our housekeeping service did not meet your expectations. As a serviced apartment, we provide a different experience from traditional hotels, offering spacious and self-contained accommodations. Guests staying for seven nights or longer receive complimentary weekly housekeeping, and additional housekeeping services can be arranged upon request for an additional charge.We appreciate your comments and will take them into consideration as we continue to improve our services. Should you choose to stay with us again, please do not hesitate to reach out to our team for any assistance.Kind Regards,Salina ShahGeneral Manager

Response from Property: Dear Harsh Nagalla,Thank you for your feedback. We regret to hear that our housekeeping service did not meet your expectations. As a serviced apartment, we provide a different experience from traditional hotels, offering spacious and self-contained accommodations. Guests staying for seven nights or longer receive complimentary weekly housekeeping, and additional housekeeping services can be arranged upon request for an additional charge.We appreciate your comments and will take them into consideration as we continue to improve our services. Should you choose to stay with us again, please do not hesitate to reach out to our team for any assistance.Kind Regards,Salina ShahGeneral Manager

Response from Property: Dear Lia,Thank you for your kind review and excellent rating. We are pleased to hear that you enjoyed your stay with friends and found the apartment convenient for preparing meals. It is also wonderful to know that our location provided you with easy access to the city for exploring.We appreciate your feedback and look forward to welcoming you again in the future.Kind Regards,Salina ShahGeneral Manager

Response from Property: Dear Valued Guest, Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our service, cleanliness, and hospitality. It was a pleasure having you stay with us, and we look forward to welcoming you back again soon!Warm regards,Salina ShahGeneral ManagerThe Eminence by CLLIX

Response from Property: Hi Chee Kwan,Thank you for your feedback! We're glad you found the apartment comfortable and appreciated its proximity to Victoria Market, along with the available amenities. We hope to welcome you back soon!Regards,Salina ShahGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us. We're delighted to hear that you found our apartment to be excellent value for a last-minute booking and that it met your expectations in terms of cleanliness, spaciousness, and amenities. We're also pleased to hear that your check-in experience with our building manager was straightforward, even though it was after hours.Our team takes great pride in providing a comfortable and hassle-free experience for our guests, and it's fantastic to know that we succeeded in doing so during your stay. Your positive comments about the location are also greatly appreciated.We would be thrilled to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.Thank you once again for choosing to stay with us. We look forward to hosting you again soon!Kind Regards,Salina ShahGeneral Manager

Response from Property: Hi Fara,I'm sorry to hear about the disappointment you experienced during your stay at the apartment. Your feedback is important to us, and we appreciate you sharing your concerns so that we can address them and make improvements for future guests.It's unfortunate that the issue with the fan in the shower and laundry was not resolved promptly. We apologize for any inconvenience this may have caused. We will review our maintenance and response procedures to ensure such issues are addressed more efficiently in the future.Regarding room service and replenishing necessities, we understand the importance of guest comfort and convenience. We'll assess our offerings to see how we can better accommodate long-term stays.Your comments about the condition of certain items in the room are duly noted, and we'll work on maintenance and replacement as needed.As for the location, we appreciate your feedback, and we understand that proximity to various attractions is important to our guests. We will continue to explore ways to make transportation options more convenient for our guests.Thank you for sharing your experience with us, and we hope that if you decide to stay with us again in the future, you'll notice the improvements and have a more satisfying stay. If you have any further concerns or need assistance, please don't hesitate to reach out. Your comfort is our priority, and we value your input. Kind Regards, Salina Shah General Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback and perfect rating.We are pleased to hear that you enjoyed your two-week stay in our spacious two-bedroom apartment and that it suited your family’s needs well. It's also great to know that our central location added convenience to your travel, dining, and shopping experiences.Should you plan another visit, please don’t hesitate to reach out—we would be delighted to welcome you back.Warm regards,Salina ShahGeneral ManagerThe Eminence by CLLIX

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us again and for sharing your feedback. We sincerely regret to hear that your recent experience did not meet your expectations. Cleanliness and guest comfort are our top priorities, and we apologize for the issues you encountered with the room condition, towels, and amenities provided.To assist us in investigating this matter further, we kindly ask if you could provide the photos you mentioned. This will allow us to address the concerns appropriately with our housekeeping team to prevent similar occurrences in the future.Additionally, we apologize if the response from our front desk team was not as welcoming as it should have been. We will review this internally to ensure that all guest interactions remain professional and courteous at all times.Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention. If there is anything further we can do to assist, please do not hesitate to reach out. We hope to have the opportunity to provide you with a much-improved experience in the future.Kind Regards,Salina ShahGeneral Manager

Response from Property: Dear Rushanweier,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found the room well-equipped, clean, and conveniently located. It is great to know that the nearby tram station and Asian supermarket added to your convenience, and that our front desk staff provided a smooth check-in experience.We truly appreciate your kind words and look forward to welcoming you again in the future.Kind Regards,Salina ShahGeneral Manager