Hotel & Spa Real Villa Anayet Reviews

Response from Property: Dear Sarah, thank you very much for your evaluation. Our main objective is the satisfaction of our customers, so we are glad that we met your expectations and that you enjoyed your stay. As indicated, our pool opens in June because it is not usual to have such high temperatures these months, usually they do not exceed 10-15 ºC. Greetings. Silvia Franco (Head of reception)

Response from Property: Dear BiarritzTaxi, thank you very much for choosing us and for your evaluation. Our main objective is the satisfaction of our customers, so we are happy that we met your expectations and that you enjoyed your stay with us. We hope to see you again. Greetins. Silvia Franco (Head of reception)

Response from Property: Dear guest, Thank you for taking the time to share your experience with us and for sharing with us your evaluation and such positive comments. We will be delighted to see you again. Kind regards Asun Martínez (Directora)

Response from Property: Dear Astrid, we are surprised by your comment about our staff, as you can see in other comments, it is one of the most highly valued aspects of our restaurant and our hotel. Our daily menu is €35 per person, and the barbecue menu you indicate is our grill menu, which is €25. As indicated on the menu, the barbecue includes rabbit, chicken, sausage, chorizo, blood sausage, green pepper and potatoes. When you reported that the meat was not to your liking, our colleagues in the dining room immediately took it to the kitchen to make it better. They did apologize to you, as it is our protocol, since our main motivation is the satisfaction of our customers. Our kitchen staff never looked through the window, and if they did, it was to communicate with their colleagues in the dining room, and never to observe the customers. Best regards. Silvia Franco (Head of Reception)

Response from Property: Dear Peter, thank you very much for your review and feedback. The heating will be put into operation in the last week of September, as until a few days ago the temperatures were still high and air conditioning was required. Our system does not allow air conditioning and heating at the same time. At no point is it advertised that the outdoor pool is heated, only the spa's hot tub. Regarding the toilet brush, there is a regulation from the Government of Aragon that prohibits the use of brushes for hygienic and sanitary reasons, if you had said this at the reception you would have received a use and throw. Our maintenance service constantly checks whether the systems are in optimal condition. Both on our website and on the various booking sites it is stated that the hotel does not have a private car park, but has a public car park just a few meters from the hotel. Television channels are the channels that we can access through the community television antenna since we do not have cable television. If you had told us that you were dissatisfied with the room, we would have suggested a room change. Best regards, Silvia Franco (Head of Reception)

Response from Property: Dear customer, regarding the size of the room we have different types of rooms available. The type you had booked will be assigned to you from reception. For future occasions, please do not hesitate to contact us first to find the type of room that best suits your needs. If you had told us about the problem with the mattress at that time, we would have looked for a solution, as our main objective is the satisfaction of our customers. Regarding the restaurant, you chose the suggestion menu and not the daily menu. On the menu, our 1kg steak aged for 40 days is priced at €69. There is no charge for a customer sitting at the table. What was indicated to you was the supplement for sharing a menu, which as indicated on the hotel menu is €10. We are sorry that your experience was not to your liking. Best regards. Silvia Franco (Head of Reception)