59 – 63 Esplanade, Cairns, Queensland, 4870, AustraliaSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
46 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.2
Service8.9
Cleanliness9.3
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All reviews(46)
Positive reviews(42)
Reviews with photos/video(12)
Great location(25)
Clean and tidy(17)
Awesome stay(16)
Awesome rooms(11)
Great service(9)
Convenient location(8)
Loved the view(5)
Great value for money(5)
Negative reviews(4)
jisen324
Internal Room (No Window)
Stayed in May 2024
Solo traveler
9 review
10/10
Outstanding
Posted on Jun 29, 2024
Facilities were modern, staff was friendly, location was optimal. The view was a bit misleading (the window doesn’t really have a view) but overall nothing to complain about.
Response from Property: Thank you for your feedback. We are glad you enjoyed your stay!
Guest User
Room (Hotel, No Housekeeping)
Stayed in May 2024
Business traveler
5 review
5.5/10
Posted on Aug 2, 2024
Hotel location was good. But its seem that they charge extra for room cleaning.My stay was over a week and in the end room looks like mess.Later o cleaned myself. This policy should apply to those who lives for one to two days and if some decide to live longer hotel must provide cleaning and other facilities irrespective of their pre booking or not.
Response from Property: Thank you for taking the time to share your feedback. It will be shared with the relevant departments for review and action where possible. We highly recommend booking a room rate that does include daily servicing, instead of Room (Hotel, No Housekeeping) for your future reference :)
Marco王
Internal Room (No Window)
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 30, 2025
perfect location and good price
Response from Property: Thank you for your kind words! We're so glad you enjoyed the location and found the price great value.We hope to welcome you back again soon.Kind regards,Barbara, Front Office ManagerOaks Cairns Hotel
Guest User
Internal Room
Stayed in Nov 2023
Solo traveler
2 review
9.5/10
Amazing
Posted on Jan 1, 2024
The service was helpful and efficient particularly Paul.
The bedroom 100 was an inner one with no window as such. But there was a window to a wall with 2 plants hanging down. It was a perfect place to sleep a bit like a cave in a way perfect just to sleep.
As far as I could see there was only one elevator coming and going also to the roof bar. So there was a wait here. Stairs would have been preferred.
The restaurant was fine too on the top floor with excellent views.
Location excellent with close proximity to the lagoon for swimming and of course the esplanade.
Response from Property: Thank you for taking the time to complete our on-line survey.Your positive comments are appreciated and will be passed onto the team so they can keep up the good work and improve where possible.
JulesL
Internal Room
Stayed in Jun 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 11, 2023
I stayed for 3 nights until I then went by on to my friends, this hotel exceeded my expectation for cleanliness and amenities it’s in a perfect location..
Response from Property: Thank you for your feedback! We are glad you enjoyed your stay!
Brenda123
Executive Room
Stayed in Apr 2023
Business traveler
48 review
9.0/10
Great
Posted on May 11, 2023
Nice location. Rooms are on the small side. No parking except on the street or in paid parking next door. Rooms are comfortable.
Response from Property: Thank you for taking the time to share your feedback. Your comments are appreciated.
さあああ
Internal Room (No Window)
Stayed in Jun 2025
Solo traveler
15 review
10/10
Outstanding
Posted on Jul 22, 2025
The location was great, it was clean and it was really nice!
I was also happy that the shower was functional.
I'd like to stay here again if I come to Cairns!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your lovely comments! We're so pleased to hear you enjoyed the clean and comfortable room, and that the shower met your expectations. It’s great to know our location added to your experience, and we’d be delighted to welcome you back whenever you're in Cairns again.Warm RegardsBarbaraFront Office ManagerOaks Cairns Hotel
Xiaoyudedadaxing
Hotel Room
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 20, 2025
Very satisfied, clean and refreshing, the bathroom is large, especially the restaurant on the top floor, the view is great, I like it very much, it is also very close to the Sun Lovers
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your lovely comments! We're so glad you enjoyed the refreshing atmosphere, spacious bathroom, and especially the views from our rooftop restaurant. It’s great to hear our location near Sun Lovers added to your experience. We’d be delighted to welcome you back again soon!Warm RegardsBarbaraFront Office ManagerOaks Cairns Hotel
Guest User
Hotel Room
Stayed in Feb 2025
Solo traveler
33 review
10/10
Outstanding
Posted on Mar 27, 2025
Good location, convenient access, 5-8 minutes to the pier, night market. McDonald's downstairs, with a clear sign.
Compared to the later MERCURE, it is much better, recommended.
Original TextTranslated by Google
Response from Property: Thank you for your great feedback! We're so pleased you enjoyed our convenient location and had a positive experience with us.We appreciate the recommendation and hope to welcome you back again soon!Kind regards,Barbara, Front Office ManagerOaks Cairns Hotel
Guest User
Executive Room
Stayed in May 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jun 28, 2025
Very good, highly recommended
Large room
Pleasant view
Good breakfast
Convenient
Original TextTranslated by Google
Response from Property: Thank you for your lovely feedback! We're so pleased to hear you enjoyed the spacious room, pleasant view, and convenient location. It's wonderful to know breakfast hit the mark too.We truly appreciate your recommendation and hope to welcome you back again soon.Kind regards,Barbara, Front Office ManagerOaks Cairns Hotel
Max1865
Internal Room (No Window)
Stayed in Feb 2025
Family
3 review
10/10
Outstanding
Posted on Apr 3, 2025
The room is clean and tidy, the front desk is warm and thoughtful, the location is in the city center, convenient for travel, the hotel facilities are complete, the service is friendly and enthusiastic, and the 24-hour service is particularly thoughtful and convenient
Original TextTranslated by Google
Response from Property: Thank you so much for your wonderful feedback! We're delighted to hear you enjoyed our central location, friendly service, and thoughtful touches throughout your stay.We truly appreciate your kind words and look forward to welcoming you again soon.Kind regards,Barbara, Front Office ManagerOaks Cairns Hotel
Guest User
Internal Room
Stayed in Jan 2024
Traveling with friends
12 review
10/10
Outstanding
Posted on Feb 21, 2024
The location is very convenient. It only takes three minutes to reach the public swimming pool. It only takes 3 minutes to go to the night market, which is very suitable for travel. The room is also quite new. I will stay here again if I have the chance.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We are glad you enjoyed your stay!
Guest User
Internal Room
Stayed in Jul 2024
Family
3 review
6.5/10
Posted on Aug 9, 2024
When I returned from the tour after 6pm, my bed still hadn't been made. I told the front desk, but they finally made it on the second try.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your feedback. It will be shared with the relevant departments for review and action where possible.
Guest User
Internal Room
Stayed in Mar 2024
Family
5 review
5.0/10
Posted on Apr 22, 2024
This is my third city in Australia, and this is also the hotel with the worst experience. They charge the same price as a five-star hotel, but provide the services of a hostel. A deposit of one Australian dollar must be paid by credit card upon check-in, and other methods are not allowed. In other hotels in Australia, you can always pay in cash, but I don't know what the point is. Let me talk about the hygiene. Not only is there no special person to clean every day, but cockroaches even crawl onto the bed. It is really worrying. I hope that all netizens will seriously consider before checking in.
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We apologise that your experience did not meet your expectations. Your comments will be investigated and actioned where possible.
Guest User
Internal Room
Stayed in Sep 2023
Couple
4 review
8.0/10
Very Good
Posted on Oct 14, 2023
The room was very clean and the location was great.
I was a little disappointed that the elevator was out of order and could not be used.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your feedback. Your comments are appreciated.