59 – 63 Esplanade, Cairns, Queensland, 4870, AustraliaView Hotel Details
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1 night
Oaks Cairns Hotel Guest Reviews
4.1/5
Very Good
41 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service3.8
Cleanliness4.2
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All reviews(41)
Positive reviews(37)
Reviews with photos/video(9)
Great location(22)
Clean and tidy(15)
Awesome stay(14)
Awesome rooms(10)
Friendly owner(8)
Convenient location(7)
Negative reviews(4)
jisen324
Internal Room
Stayed in Jun 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Facilities were modern, staff was friendly, location was optimal. The view was a bit misleading (the window doesn’t really have a view) but overall nothing to complain about.
Response from Property: Thank you for your feedback. We are glad you enjoyed your stay!
Guest User
Room (Hotel, No Housekeeping)
Stayed in Jun 2024
Business travelers
6 review
2.7/5
Posted on Aug 2, 2024
Hotel location was good. But its seem that they charge extra for room cleaning.My stay was over a week and in the end room looks like mess.Later o cleaned myself. This policy should apply to those who lives for one to two days and if some decide to live longer hotel must provide cleaning and other facilities irrespective of their pre booking or not.
Response from Property: Thank you for taking the time to share your feedback. It will be shared with the relevant departments for review and action where possible. We highly recommend booking a room rate that does include daily servicing, instead of Room (Hotel, No Housekeeping) for your future reference :)
Guest User
Internal Room
Stayed in Dec 2023
Solo travelers
2 review
4.7/5
Amazing
Posted on Jan 1, 2024
The service was helpful and efficient particularly Paul.
The bedroom 100 was an inner one with no window as such. But there was a window to a wall with 2 plants hanging down. It was a perfect place to sleep a bit like a cave in a way perfect just to sleep.
As far as I could see there was only one elevator coming and going also to the roof bar. So there was a wait here. Stairs would have been preferred.
The restaurant was fine too on the top floor with excellent views.
Location excellent with close proximity to the lagoon for swimming and of course the esplanade.
Response from Property: Thank you for taking the time to complete our on-line survey.Your positive comments are appreciated and will be passed onto the team so they can keep up the good work and improve where possible.
JulesL
Internal Room
Stayed in Jul 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 11, 2023
I stayed for 3 nights until I then went by on to my friends, this hotel exceeded my expectation for cleanliness and amenities it’s in a perfect location..
Response from Property: Thank you for your feedback! We are glad you enjoyed your stay!
Brenda123
Executive Room
Stayed in May 2023
Business travelers
37 review
4.5/5
Great
Posted on May 11, 2023
Nice location. Rooms are on the small side. No parking except on the street or in paid parking next door. Rooms are comfortable.
Response from Property: Thank you for taking the time to share your feedback. Your comments are appreciated.
Zhang
Executive Room
Stayed in Mar 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 1, 2022
very good. Perfect location. The room is quite new and clean modern
Response from Property: Thank you for your feedback. We are glad you enjoyed your stay!
Guest User
Internal Room
Stayed in Feb 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Feb 21, 2024
The location is very convenient. It only takes three minutes to reach the public swimming pool. It only takes 3 minutes to go to the night market, which is very suitable for travel. The room is also quite new. I will stay here again if I have the chance.
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Response from Property: Thank you for your feedback. We are glad you enjoyed your stay!
Guest User
Internal Room
Stayed in Aug 2024
Family
3 review
3.2/5
Posted on Aug 9, 2024
When I returned from the tour after 6pm, my bed still hadn't been made. I told the front desk, but they finally made it on the second try.
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Response from Property: Thank you for taking the time to share your feedback. It will be shared with the relevant departments for review and action where possible.
Guest User
Internal Room
Stayed in Apr 2024
Family
1 review
2.5/5
Posted on Apr 23, 2024
This is my third city in Australia, and this is also the hotel with the worst experience. They charge the same price as a five-star hotel, but provide the services of a hostel. A deposit of one Australian dollar must be paid by credit card upon check-in, and other methods are not allowed. In other hotels in Australia, you can always pay in cash, but I don't know what the point is. Let me talk about the hygiene. Not only is there no special person to clean every day, but cockroaches even crawl onto the bed. It is really worrying. I hope that all netizens will seriously consider before checking in.
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Response from Property: Thank you for your feedback! We apologise that your experience did not meet your expectations. Your comments will be investigated and actioned where possible.
Guest User
Internal Room
Stayed in Oct 2023
Couples
4 review
4.0/5
Very Good
Posted on Oct 14, 2023
The room was very clean and the location was great.
I was a little disappointed that the elevator was out of order and could not be used.
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Response from Property: Thank you for taking the time to share your feedback. Your comments are appreciated.
Guest User
Executive Room
Stayed in Oct 2023
Solo travelers
11 review
2.0/5
Posted on Oct 15, 2023
We were given an accessible room without asking, which was very uncomfortable. The air conditioner outlet is facing the bedside, and the air conditioner drops straight down. It is uncomfortable to turn on the air conditioner at night. The view from the room window is very poor, facing the parking lot, it would be better to have no window at all.
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Response from Property: Thank you for taking the time to share your feedback. Your comments are appreciated. They will be shared with the relevant departments for review and action where possible.
Zephyryouqidaizhoumo
Internal Room
Stayed in Sep 2023
Family
4 review
4.0/5
Very Good
Posted on Sep 16, 2023
It is cost-effective, but the room has no windows and is not suitable for long-term stays. When booking, you need to make a note whether you want two single beds or a large bed, otherwise it is very likely that you will get the wrong bed type when you stay~
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Response from Property: Thank you for taking the time to share your feedback. Your comments are appreciated.
Anonymous User
Executive Room
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 11, 2023
The room is nice, but room service requires an additional charge.
The front desk speaks Chinese and is relatively friendly.
Close to the seaside, surrounded by complete facilities and convenience.
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Response from Property: Thank you for your feedback! We are glad you enjoyed your stay!
Guest User
Internal Room
Stayed in Mar 2024
Family
31 review
4.0/5
Very Good
Posted on Mar 4, 2024
The biggest advantage of this hotel is its location, only 400 meters from the pier, which is very convenient. However, the facilities are average, and room cleaning, sanitation, and toiletries all require payment. If the price is cheap when booking a room, the service may not be provided, which is very unpleasant.
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Response from Property: Thank you for taking the time to share your feedback. It will be shared with the relevant departments for review and action where possible. We highly recommend choosing the rate inclusive of housekeeping services for future reference:)
Anonymous User
Executive Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 27, 2023
The location is very good, close to the city center and the ship wharf, it is very convenient to travel, Cairns is not a big city, only a few kilometers away from the airport, there is a rooftop bar on the top floor of the hotel, the scenery is excellent
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Response from Property: Thank you for your feedback! We are glad you enjoyed your stay!