The Palace Hotel Buxton & Spa Reviews

At 3pm check in, the room wasn’t ready. I was asked to wait and would be advised when it was ready. The lady forgot, and I returned to the desk to check. Around 3:50pm we were able to go to the room. For my partners birthday and one night stay, we had wasted an hour waiting for the room. It wasn’t clear from exiting the lift where our room was going to be, as the rooms numbers didn’t reach the our room number. The hotel entrance was grand and very pleasant, with a pianist playing in the evening. The room walls were awfully thin, as we found out. The breakfast was very good, with a great selection and quality of the food. The location was perfect, to walk to the sightseeing spots and local amenities. Left disappointed by the customer service on arrival.

Nice locations near

The room was very comfortable and clean but the lift up to the room was very slow and sometimes never worked at all.

Good range of facilities (although I did not use all of them). I travelled to the hotel by bicycle and the staff were able to put the bike in a secure room in the hotel which was good. It might be useful for the hotel to invest in a separate secure bike garage of some sort.

I booked one night price at £145 but actually was charged for £177. Now I don’t know how to get the money back.

I regularly stay at this hotel. It's perfectly located close to the Pavilion Gardens, town, very close to train station and bus stops. I haven't experienced any service or food at the hotel. I find it very relaxing and comfortable. Its decor and fittings have seen better days. Oddly the condition of fixtures and fittings, hot water availability and WiFi signal weakness have all got worse since the extensive refurbishment and room prices have doubled. It's usually quiet for sleeping, but on this stay I was on the mezzanine floor and the door slamming, toilet flushing and shower running from surrounding rooms were very loud.

We go to buxton twice a year and try to book the palace hotel As its a good location and rooms are good

Lovely hotel, great location and surroundings, convenient to shops, restaurants and places of interest. Car park, gym and swimming pool available with extra fee.

The hotel is advertised as 4 star. But it is antiquated, poorly maintained, and worn. The staff are lovely, but the rooms are outdated, there is noise transferance, our sink was cracked… and only one bath towel was provided for two guests! Breakfast coffee was via sachet- a custom which died 20 years ago. Breakfast fruit was all from a tin. Toast selection consisted of white or brown basic bread. Selection of foods highly limited for a good hotel. This hotel survives by booking coach tours. It will not attract repeats.

Second time visiting, good location and great value

The location is ideal in Buxton as it’s a short drive down to Edale Valley Loads of good restaurants nearby

Great staff, beautiful ground. Pleasant stay

Love it love it…it’s like going back in time

Hotel is in a lovely spot within walking distance to everything you need. However, the rooms are in need of major refurbishment and we’re poor! The spa facility you have to pay extra for and then told that the steam room was out of order, the ladies changing room was closed and there was no towels as they hadn’t had a delivery. The pool is definitely not heated and was freezing. Wouldn’t stay again for the price.