Holiday Inn Budapest - BUDAÖRS Reviews

Response from Property: Dear Mr. Sai Amrith, Thank you for taking the time to share your feedback. On behalf of our entire team, I would like to sincerely apologize for the discomfort and inconvenience you experienced during your stay with us. We deeply regret that the air conditioning in your room was not functioning properly and that our response did not meet your expectations. Please be assured that this is not the level of service we strive to provide, and your comments have been shared with our management team for immediate review. We also apologize if our night manager’s communication came across as unhelpful or disrespectful. We are taking this matter seriously and will be addressing it internally to ensure that all our staff respond with empathy and professionalism in all guest interactions. As an IHG member, you are a valued guest, and it is truly disappointing to know that your experience did not reflect the high standards we aim for. We would be grateful for the opportunity to regain your trust and welcome you back under better circumstances. If there is anything further we can do, or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. Kind regards, Bálint Tanyi Front Desk

Response from Property: Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We truly value every guest’s opinion, as it helps us improve our services and facilities. We sincerely apologize that your experience did not meet your expectations, especially as you chose our hotel with the trust associated with the Holiday Inn brand. Please allow us to address the concerns you raised: Elevators: We regret the inconvenience caused by the malfunctioning elevators during your stay. Unfortunately, we encountered a technical issue that required more time to repair than anticipated. We understand how frustrating this must have been, and we are actively working with our maintenance team and service providers to ensure this does not happen again. Room Size & Amenities: We’re sorry to hear the room felt smaller than expected. While our rooms are designed according to international brand standards, we understand that more space is often preferred, especially for longer stays. We are glad, however, that you found the in-room amenities and water quality satisfactory. Shower & Housekeeping: It’s disappointing to hear that the shower in your room was not functioning properly and that housekeeping service did not meet the usual standards. We have shared your comments with both our maintenance and housekeeping departments to ensure immediate corrective actions. We truly appreciate your honest feedback and are committed to using it as a tool for improvement. It is our hope that you will consider staying with us again in the future so we can provide you with a much better experience. Should you wish to share more details or if there’s anything we can assist with further, please do not hesitate to contact us directly. Kind regards, Bálint Tanyi Front Desk

Response from Property: Dear Guest, Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly delighted to hear that you enjoyed your stay at our hotel and that you appreciated our location, the convenience of arriving by car or taxi, and the quiet comfort of our rooms despite being close to the motorway. It’s also wonderful to know that our team’s friendliness stood out to you — we take great pride in providing warm and welcoming service to all our guests. Your recommendation means a lot to us, and we’re so pleased that you found our hotel to be a great place to stay. We look forward to welcoming you back again soon, whether for business or leisure. Warm regards, Bálint Tanyi Front Desk

Response from Property: Dear Guest, Thank you for staying with us at Holiday Inn Budapest and for taking the time to provide such detailed feedback regarding your visit in mid-April. First and foremost, I would like to sincerely apologize for the discomfort and inconvenience you experienced during your stay, especially regarding the air conditioning issue and the delay in service from our team. You are absolutely right to expect fully functional room amenities and responsive assistance when needed — especially from a brand like Holiday Inn. We are sorry that the air conditioning was not operational during your stay. As you noted, our central system was not yet switched to cooling mode at that time of year due to local regulations and seasonal settings. That said, this should have been communicated more clearly and transparently during check-in or at the time of your request. We also regret the delay in response from our front desk team. Regardless of staffing levels, our priority is always the comfort and satisfaction of our guests, and we are disappointed that this was not reflected in your experience. Your comments have been shared with our team as part of our commitment to improving service quality and guest communication. We understand your frustration and truly appreciate your honest feedback. We hope that you might consider giving us another opportunity in the future, so we can provide you with the experience that you rightfully expected from the Holiday Inn brand. Please feel free to contact us directly if there’s anything further we can assist you with. Warm regards, Bálint Tanyi Front Desk