EK Hotel Reviews

I had a terrible experience with this hotel and cannot recommend it. I was charged for two rooms even though I only reserved one, as clearly shown on my reservation. Despite bringing this issue to the attention of the receptionist and showing proof of my single-room booking, she was rude, dismissive, and unhelpful. She insisted that I had reserved two rooms and refused to take any steps to resolve the issue. To make matters worse, the management has completely ignored my attempts to contact them regarding this unauthorized charge. I have sent multiple messages requesting a refund for the extra charge, but they have not responded. This lack of accountability and customer service is unacceptable. If you value professionalism, honesty, and respectful service, I strongly advise avoiding this hotel. They not only mishandled my booking but are also refusing to resolve their mistake, leaving me no choice but to escalate this matter to consumer protection agencies and my bank. Do not trust this establishment with your money.

The front desk service was very poor. They had a cold face the whole time. It felt like begging them to check in. The shower facilities were a bit old and not very comfortable.

Located in a wealthy area, in an office building, access is safe and hygienic. There are Japanese food, Mexican food, and local South American food downstairs. It is very convenient and the service is polite and thoughtful. recommend.

The water in the hotel is delicious, the bartenders are great, and the restaurant waiters are also very nice. My friends all praise it!

The location of the hotel is very good, there are many restaurants on the side

很好，環境好，酒店也很舒服