"We arrived very late, the reception was very good to check us in quickly. Breakfast was very good too."

"Firstly anyone who is thinking of stopping here or has clicked on this hotel to look BACK UP…. I stop in hotels week in week out with work for years and hands down this has been the worst one yet. I was there was on site parking when I got there the hotel has a car park with 3 spots and believe it or not when I got there they were full and with it being in the city centre parking cost a nice chunk on top of the price. Then we finally get to reception with a guy who I can only assume was there to drive customers away, because not only could he hear or speak any English.. I had to repeat my self easily 50 times just to tell him my name….the check in took around 45 mins to do……:after 30 mins and he is what I thought was a game of Pictionary with me I finally worked out he wanted £100 security deposit which wasn’t on the website and side we prefer card but will take 7 days to return, well obviouslly I gave them cash because I would have never seen it again otherwise… When I got to my room I asked for twin beds. Shock it was a double and when I went back to tell/sign that we want twins he said they don’t do twins so again that was fun to hear and I had to pay for another room and shock another security deposit which again took around 50mins. I had a room with a ceiling 4 meters high. The room was freezing when I got in as they turn the heater off it, but cos of how high the ceilings were it only took 4 hours to start getting a little warm in there so that wasn’t to bad. Got warm just before I fall asleep. Says it has a pool well all I could see was a bath for rats well I assume that’s what it was as there were 2 in there doing lengths There is no vending machines or anything like that so if you wanted a snack you had to walk into town to get something but that’s not a big deal….. And again this is my fault as I should have left after the first night but we were here for 2 and I waited by the window for a car spot, finally one became free so I managed to get the van in the car park…. once again another rubbish freezing night in a bed that again I can only assume was rocks for a mattress……. But to top it off my van and 2 cars got broke into. You have to walk past reception which is glass walls to get to the car park. And the rection walll in in the car park… but apperently this receptionist who was clearly still learning speaking English a night school didn’t see a van being drilled and 2 cars windows smashed, I can’t prove anything but if I had my last £20 in my pocket I would have been putting on at the bookies that he was involved somehow…. SO DO NOT GO HERE. WORST HOTEL IN THE WORLD. RATS, THIEFS, AND WORST CUSTOMER SERVICE AND ROOMS EVER…. IF PEOPLE STOP GAMVLING AND THINKING ITS LIKE THE PHOTOS THEY SHOW THIS PLACE WILL BE CLOSED WITHIN THE MONTH… ask for recent photos"

"The TV has no remote control. Hotel is clean and comfortable. Recommended"

"This hotel has very old features but inside the rooms are big spacious and warm The bed although a double was twin beds pushed together which is very annoying as you slide into The middle of the bed and it’s uncomfy. The receptionist was extremely unhelpful and had no empathy I had to walk back and forth from my room 3 times to sort out an issue and then the spa was another issue which finally got resolved So basically it’s a lovely hotel but the staff need to be retrained or understand customers better and the duty manager who was on duty too."

"Very clean rooms, Staff always on hand and helpful. Good sturdy mattress, And a decent breakfast. Loved my stay Thanks team"

"The hotel it’s self is very dated news cleaned properly, Stains on carpet dirty carpets dirty bathroom tiles hanging off Smelling rooms No one to talk to unless you go to bar and bar was that busy as there was football on no one had any time, I would like to know where to complain as it’s not at all what website says very poor and very budget"

"I had my 50th birthday party at the Avenue hotel recently and we stayed over.The rooms are clean and spacious and the location is great in the heart of the ribble valley.The breakfast was great as always and I will always look forward to staying in the future thank you to all the staff x"

"Room not ready two hours after check-in was told I'd be given one room, then another, said I wanted to be in same room throughout my stay. Put in a room to be told two hours later I'd have to move as it was a disabled access room, I agreed and chose a room that I'd be willing to move to. Next day hotel owner tries to make me move rooms at 9 in the morning when I'm heading for a business meeting, then gets my room serviced whilst I'm gone after I specifically asked for no one to enter my room, that doesn't have a safe to be left as it is. £40 missing from my table and hotel owner asking me to change rooms to a different one than the one agreed the night before, after I come back from work at 7 in the evening. I refuse, ring the police to log theft, call hotels provider to put me up someplace different and leave with the hotel owner summoning a **** to ensure I leave premises on his terms. An horrific experience, the hotel was nicely furnished internally but that is where the positives end.. dirty bathroom with a filthy toilet bowl and hair, dust on surfaces, dangerous and noisy area (you have been warned) and staff that have no comprehension of what good customer service is and how to communicate this in a humble manner with integrity and to stick to those decisions. DO NOT STAY HERE."

"Vile stinking dirty room . I understand that it was a cheap room …. But I’ve stayed in hostels that are £15 a night that have been much cleaner ! There was water running out of the ceiling light in the bathroom and the floors and carpets wet and smelling of damp as a result . For a non smoking room it was reeking of cigarettes and the window locks completely busted . The bedding was full of marks and the walls covered too"