Novotel Suites Berlin City Potsdamer Platz

Novotel Suites Berlin City Potsdamer Platz Reviews

Novotel Suites Berlin City Potsdamer Platz

Anhalter Str. 2, Berlin, 10963, GermanyView Hotel Details
Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Berlin City Potsdamer PlatzNovotel Suites Berlin City Potsdamer PlatzNovotel Suites Berlin City Potsdamer Platz
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Novotel Suites Berlin City Potsdamer Platz Guest Reviews

4.2/5
Very Good
135 review
Verified reviews
Location4.5
Amenities4.2
Service4.1
Cleanliness4.2
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All reviews(135)
Positive reviews(31)
Reviews with photos/video(9)
Awesome stay(14)
Great location(12)
Convenient location(10)
Friendly staff(9)
Easy to get around(7)
Negative reviews(4)
Islander
Standard Suite With Double Bed, Sofa Bed, And Small Kitchenette
Stayed in Jan 2025
Family
3 review
1.5/5
Posted on Mar 1, 2025
My stay at this hotel was not good. Many problems happened, and staff did not help properly. We arrived early at 11 AM. Staff told us to wait until 3 PM for check-in. We waited, but at 3 PM, room still not ready. When we asked, they said, “We check with housekeeping,” but nobody came back for 15 minutes. We asked again, then they gave us a room. But air conditioning in room was broken and toilet was not cleaned. We had to ask for another room again. Very tiring. The new room was okay, but this wasted our time. After all waiting, we felt unhappy. At checkout time, there was more confusion. I already asked for late checkout and they approved. But at the day, staff forgot. They said I must leave early. Housekeeping people kept knocking on door many times, telling us to “go to reception and confirm.” But reception already approved before! Why ask again? It felt stressful. I’m
Response from Property: Dear Islander,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations and appreciate your feedback regarding the challenges you encountered during your check-in and room conditions. It is our goal to ensure a seamless and comfortable experience for all our guests, and we apologize for any inconvenience caused by the delays and issues with the air conditioning and cleanliness.We also understand how frustrating it must have been to deal with the confusion regarding your late checkout. Our team strives to communicate effectively, and we regret that this was not reflected during your visit. Your comments will be taken into consideration as we continually work on enhancing our service.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Novotel Suites Berlin City Potsdamer Platz
AppleK
Standard Suite With Two Single Beds, A Sofa Bed, And A Small Kitchenette
Stayed in Jul 2024
Family
7 review
3.7/5
Posted on Sep 2, 2024
The hotel reception area seemed busy and crowded but the hotel staff were friendly and efficient. Great location within walking distance to top tourist attractions such as Checkpoints Charlie, Topography of Terror. There are supermarkets, restaurants and cafes close by the hotel. The mall of Berlin is about 20-30 minutes walk from the hotel. Good public transport link outside the hotel metro station and bus stops. The room is modern and spacious which is fitted for us a family of 4 with 2 teenagers. The toilet and bathroom are separated saved us time queuing for toilet / shower. The bathroom has a bath as well as a shower cube👍 but there was a lack of body lotion in the bottle that supplied by the hotel. Half of time we were not sure if the air conditioning was working! Overall we enjoyed our time in our stay.
Response from Property: Dear AppleK, Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel staff friendly and efficient, and that you enjoyed the modern and spacious room suitable for your family. We are glad you appreciated our convenient location near top tourist attractions and various amenities. Please accept our apologies for any inconvenience caused by the lack of body lotion in your room and the uncertainty about the air conditioning. Your comments are valuable to us, and we will address these areas internally. We hope to welcome you back for an even better experience in the future. Warm regards, Novotel Suites Berlin City Potsdamer Platz
Ihor Zolotko
Standard Suite With Multiple Beds
Stayed in Jan 2025
Travel with friends
3 review
3.5/5
Posted on Mar 2, 2025
The breakfast was good however the room description was not corresponding to the real room condition. I booked a room with three separate beds and I received a room only with two, when I asked the receptionist he said that they don’t have a room with three beds available
Response from Property: Dear Ihor Zolotko, Thank you for your feedback. We apologize for any confusion regarding your room arrangement. We have reviewed your reservation, the room you received corresponds to what you have booked. If you make the room reservation directly, it usually helps to avoid the misunderstanding about room categories. Our team strives to provide accurate descriptions and availability, and we regret any inconvenience this may have caused during your stay. Best regards,Novotel Suites Berlin City Potsdamer Platz
Guest User
Standard Suite With Double Bed, Sofa Bed, And Small Kitchenette
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 1, 2024
My stay at this hotel was great. It was clean and comfortable to sleep in. It is near shops, the Christmas market, and public transport. 10/10
Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the cleanliness, comfort, and convenient location of our hotel. We look forward to welcoming you back for another exceptional stay.Best regards,Novotel Suites Berlin City Potsdamer Platz
Chlsa
Standard Suite With Double Bed, Sofa Bed, And Small Kitchenette
Stayed in Aug 2024
Couples
8 review
2.2/5
Posted on Sep 7, 2024
The cleanliness in the room is poor. The cups are dirty with a lot of stains. The toilet smells horrible, smells like a public toilet in Europe.
Response from Property: Dear Chlsa, we apologize for the inconvenience you experienced with the cleanliness of your room. Your feedback is valuable, and we will address these issues internally. We strive to provide a pleasant stay for all our guests. Best regards, Novotel Suites Berlin City Potsdamer Platz
Yogesh Kalia
Standard Suite:Double Bed, Sofa Bed, Small Kitchenette Suitable For Guests With Limited
Stayed in Mar 2024
Family
25 review
5.0/5
Outstanding
Posted on Apr 5, 2024
It was very comfortable stay at this hotel. Location is quite good, near to many restaurants, grossery stores. Rooms are spacious. I noticed some annoying alarm sound in the room which I reported to reception and they said they will look into it. It was mild sound.
Response from Property: Dear Yogesh Kalia, we are delighted to hear that you had a comfortable stay with us. We appreciate your feedback regarding the alarm sound, and rest assured, we are investigating this matter promptly. Thank you for highlighting the positive aspects of our hotel. We look forward to welcoming you back soon. Warm regards, Novotel Suites Berlin City Potsdamer Platz
Osman
Standard Suite With Double Bed, Sofa Bed, And Small Kitchenette
Stayed in May 2024
Family
6 review
4.7/5
Amazing
Posted on Jul 1, 2024
Very good location. Good service, very clean. Spacious rooms
Response from Property: Dear Osman, thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our convenient location, excellent service, cleanliness, and spacious rooms. We look forward to welcoming you back soon. Best regards, Novotel Suites Berlin City Potsdamer Platz
Guest User
Suite with Sofabed
Stayed in Dec 2022
Family
1 review
4.5/5
Great
Posted on Jan 14, 2023
Perfect stay in a big space with perfect location - bed was a bit on the soft side tho, but no complaints as this is based on personal preference. Overall a great stay!
Response from Property: Dear guestThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin
Anonymous User
Superior Suite With window
Stayed in Aug 2022
Travel with friends
14 review
4.0/5
Very Good
Posted on Nov 11, 2022
The hotel is clean and staff are nice. The location is good too because it is next to a metro station.
Mateusz Krzysztof
Suite with Sofabed
Stayed in Mar 2022
Travel with friends
1 review
4.5/5
Great
Posted on May 8, 2022
They allowed us for very early check-in.
Guest User
Standard Suite With Double Bed, Sofa Bed, And Small Kitchenette
Stayed in Dec 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The triple room we stayed in was much bigger than we expected. It had a microwave and a water dispenser. The toilet and bathroom were separate, which was very convenient. The hotel provides rituals bath products, which smell very good. The only drawback is that there is an obvious gap in the bathroom door, and you can see inside from the outside. Overall it's pretty good.
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Response from Property: Dear Guest,Thank you for your positive feedback regarding our hotel. We are pleased to hear that you enjoyed the spaciousness and facilities of the room. We will seriously consider your comments regarding the design of the bathroom door. We look forward to welcoming you again.Best regards, Novotel Suites Berlin City Potsdamer Platz
Anonymous User
Standard Suite With Double Bed, Sofa Bed, And Small Kitchenette
Stayed in Dec 2024
Family
17 review
4.2/5
Very Good
Posted on Jan 26, 2025
Stayed for 5 days in a row. The location is great. It's close to attractions. It's very convenient to eat and buy nearby. It has a latex mattress. It's not cold in winter. You can also get slippers from Taitai. However, the toilet flushing sound is too loud.
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Response from Property: Dear Guest,Thank you very much for your positive review of our hotel! We are delighted to hear that you enjoyed the comfort of the room, the convenient transportation facilities, and the friendly service from our front desk staff. We look forward to welcoming you back!Best regards, Novotel Suites Berlin City Potsdamer Platz
Guest User
Standard Suite: Double Bed, Single Sofa Bed, Kitchenette Ideal For Guests With Limited
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 24, 2025
The room is clean and tidy, and the sun can fill the room on sunny days. The transportation is very convenient. Just walk 20 meters downstairs to the subway and bus! There is an Asian-looking lady at the front desk who is kind and gentle, very friendly! The small kitchen can make some simple sandwiches, which is quite good👍
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Guest User
Standard Suite With Two Single Beds, A Sofa Bed, And A Small Kitchenette
Stayed in Oct 2024
Family
3 review
3.5/5
Posted on Nov 17, 2024
We booked a family room with 2 children. When we arrived, only 2 adults were registered by Trip. After a short back and forth, we were given a family room. Thanks to reception. It's a shame that Trip didn't manage it well, despite the correct booking confirmation.
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Response from Property: Dear Ali GÖKDEMİR,Thank you for your positive rating. We are delighted you enjoyed your stay and appreciate your support.Warm regards,Novotel Suites Berlin City Potsdamer Platz
Guest User
Standard Suite: Double Bed, Single Sofa Bed, Kitchenette Ideal For Guests With Limited
Stayed in Jan 2025
Family
7 review
4.8/5
Amazing
Posted on Feb 15, 2025
The triple room with sofa bed is quite big. The toilet and shower are separate rooms. The toilet is a little small but sufficient. The service staff will come to clean the room every day. There is a long queue when checking in at 15:00. It should be impossible to check in early. The hotel is in a good location. There is an S line about 100 meters away. It is very suitable for ciry walk. The transportation in Berlin is very convenient.
Original TextTranslated by Google
Response from Property: Dear guestThank you for taking the time to share your experience with us! We’re glad to hear that you found our triple room spacious and appreciated the daily cleaning service provided by our staff. We also understand that the check-in process was a bit slow, and we apologize for the long queue when you arrived. While we do our best to accommodate early check-ins, it can sometimes be challenging during busy periods.We’re happy that you enjoyed our central location, with the S-line just 100 meters away, making it easy to explore Berlin. We agree that the city’s transportation system is convenient and perfect for sightseeing.We hope to welcome you back in the future for another great stay!Best regards,Novotel Suites