Waldorf Astoria Cairo Heliopolis Reviews
Waldorf Astoria Cairo Heliopolis
4948+RFR, El-Orouba, Sheraton Al Matar, El Nozha, Cairo, Cairo Governorate, 11732, EgyptView Hotel Details
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Waldorf Astoria Cairo Heliopolis Guest Reviews
4.6/5
Great
49 review
Verified reviewsLocation4.7
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(49)
Positive reviews(25)
Reviews with photos/video(7)
Awesome stay(8)
Awesome rooms(6)
Friendly staff(5)
Awesome amenities(4)
Negative reviews(1)
Anonymous User
Deluxe King Room
Stayed in Dec 2024
Couples
28 review
Outstanding
Posted on Dec 23, 2024
Hotel near airport - around 10 minutes by taxi. Clean and modern building, recommended to stay before or after flight
Response from Property: Thank you for your great feedback! We're glad you enjoyed the convenience of our location, just a short taxi ride from the airport. It’s always a pleasure to provide a clean, modern, and comfortable stay for travelers. We look forward to welcoming you again, whether before or after your next flight!Yours sincerely,Waldorf Astoria Cairo
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FL
Deluxe Two Double Room
Stayed in Dec 2024
Travel with friends
8 review
Outstanding
Posted on Dec 18, 2024
good food
Good service
Will choose again and share with friend
Response from Property: Thank you for your kind words! We’re so happy to hear that you enjoyed the food and service. We can’t wait to welcome you back and are grateful for your recommendation to friends. Looking forward to your next visit!Yours sincerely,Waldorf Astoria Cairo
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Darwish
Accessible Deluxe Room
Stayed in Jan 2025
Family
1 review
Posted on Jan 29, 2025
This site is a working site like *********** or Travago or others. The correct description of this cafe is a platform where hotels and companies register and make reservations through it, but the one in control is the hotel or company only. This site does not provide any support and I have retrieved what is not right for those who are entitled to it. Two hotels were booked through this site, and the family had a bad cold spell that prevented us from traveling. We bought the plane tickets and sent them to the hotels 48 hours in advance. The hotels refused to return any dollar from the total $2,500 booked for the two hotels, and the site did not take any followers or action. God is sufficient for us, and He is the best Disposer of affairs.
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Response from Property: We are sorry to hear about the challenges you faced with the booking process. It sounds like a frustrating situation, especially when unexpected circumstances prevent travel. Unfortunately, as the site is primarily a booking platform and not directly involved with hotel policies, the best course of action would be to reach out to the individual hotel management for any assistance regarding refunds or cancellations. It’s always our goal to ensure that travelers have a seamless experience, and I hope your future bookings are smoother. If you need further guidance on how to handle these types of situations, we’re here to help.Take care, and may your next journey be more enjoyable!Yours sincerely, Waldorf Astoria Cairo
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SunHengYen
Deluxe One Bedroom Suite
Stayed in Mar 2025
Family
4 review
Amazing
Posted on Mar 14, 2025
When we arrived at the restaurant, there was another group of people dining there. The buffet dinner area was deliberately separated and the meals were different. It was irritating to see the separation even though we had already bought dinner at such a high-end restaurant.
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Bonnie Yang -baomin
Premier Room with Two Double Beds
Stayed in Jan 2025
Family
4 review
Outstanding
Posted on Feb 5, 2025
The room is clean, bright and comfortable, the lobby is grand, and it is 10-15 minutes away from the airport. It is recommended for friends who are catching a flight the next day or arriving in Cairo on the same day. There are large shopping malls and supermarkets within 10 kilometers, where you can shop. Breakfast can be ordered + self-service, which is quite exquisite, but there are not many varieties. The bed is very comfortable, and there is a foot mat under the bed.
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6/12
Response from Property: Dear Bonnie, Thank you for sharing your experience! We're delighted that you enjoyed the clean, bright, and comfortable room, as well as our grand lobby and convenient location near the airport. It’s great to hear that you’d recommend us for travelers with flights and that you found nearby shopping options convenient.We appreciate your feedback on breakfast and will take it into consideration. Glad you loved the comfy bed and the thoughtful touch of the foot mat! Looking forward to welcoming you again soon. 😊✨Yours sincerely, Waldorf Astoria Cairo
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Guest User
Deluxe King Room
Stayed in Dec 2024
Couples
63 review
Outstanding
Posted on Dec 30, 2024
A really great hotel. One of the best in Egypt. The bedding is very comfortable. It is also a very cost-effective hotel. The staff is very service-minded. It is also very convenient to eat around. It is close to the airport.
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Response from Property: Thank you for your fantastic review! We’re thrilled to hear that you found the bedding comfortable, enjoyed the service-minded staff, and appreciated the convenience of our location. We always strive to provide great value and are so glad that you experienced it during your stay. Looking forward to welcoming you back for another great visit!Yours sincerely,Waldorf Astoria Cairo
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Aziz
Deluxe King Room
Stayed in Dec 2024
Couples
2 review
Outstanding
Posted on Dec 31, 2024
Everything was great from the reception to the room service and concierge.
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Response from Property: Thank you so much for your wonderful review! We’re delighted to hear that everything from the reception to the room service and concierge met your expectations. We’ll be sure to pass along your compliments to the team. We can’t wait to welcome you back for another exceptional experience!Yours sincerely,Waldorf Astoria Cairo
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Hanlegehan
Deluxe King Room
Stayed in Jan 2025
Couples
8 review
Great
Posted on Jan 12, 2025
This is a good hotel in Egypt. The room is big, the breakfast is good, the price is right, and the service is good.
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Response from Property: Thank you for your kind feedback! We’re thrilled to hear that you had a great experience with us, from the spacious room and delicious breakfast to the service and value. We look forward to welcoming you back for another wonderful stay!Yours sincerely,Waldorf Astoria Cairo
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Anonymous User
Deluxe King Room
Stayed in Dec 2024
Solo travelers
8 review
Very Good
Posted on Dec 22, 2024
This is a hotel with a very good environment in Cairo. The receptionist at the front desk was very annoying when I checked in. She gave me a very low floor at first, and asked me to change to a higher floor. The room number I gave was also very unlucky. The view from the room was also the worst in the city. When I opened the window, I saw a very dirty neighborhood in Cairo. I can only say that the view of the atrium in this hotel is worth the price. The room is quite big.
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Response from Property: Thank you for sharing your experience with us. We're glad to hear that you found the room spacious and the atrium view worthwhile. However, we sincerely apologize for the challenges you encountered with the initial room and the check-in process. This is certainly not the level of service we strive to provide. Please rest assured that your feedback will be reviewed with our team to ensure that future experiences are smoother and more enjoyable. We truly hope you'll give us the opportunity to welcome you again for a better stay.Yours sincerely,Waldorf Astoria Cairo
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Guest User
Premier Room with Two Double Beds
Stayed in Dec 2024
Travel with friends
9 review
Outstanding
Posted on Dec 19, 2024
The room is very good and the outdoor swimming pool is heated and comfortable
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Response from Property: Thank you for your lovely feedback! We’re thrilled to hear you enjoyed the room and had a relaxing time at our heated outdoor pool. We look forward to welcoming you back for another comfortable and refreshing stay!Yours sincerely,Waldorf Astoria Cairo
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Anonymous User
Premier King Room
Stayed in Oct 2024
Travel with friends
2 review
Great
Posted on Nov 8, 2024
The location is a bit off, about 20 to 30 minutes away from various attractions in the city center. It is not up to the standard of Waldorf Astoria, but it is a new hotel and basically meets expectations.
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Response from Property: Thank you for sharing your thoughts with us. We appreciate your understanding regarding our location, and we’re glad to hear that the hotel met your expectations. We’re continuously working to improve and elevate the experience, and your feedback helps us tremendously. We hope to welcome you back soon for a stay that exceeds your expectations!Yours sincerely,Waldorf Astoria Cairo
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Guest User
Deluxe Two Double Room
Stayed in Jan 2025
Family
17 review
Amazing
Posted on Feb 4, 2025
The room is relatively spacious and the facilities are good
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Response from Property: Thank you for your feedback! We're glad to hear that you enjoyed the spacious room and the facilities. We hope to have the pleasure of welcoming you back for another comfortable stay.Yours sincerely,Waldorf Astoria Cairo
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Guest User
Deluxe Two Double Room
Stayed in Sep 2024
Business travelers
31 review
Outstanding
Posted on Sep 26, 2024
The location is very good, the service is very good, and the breakfast variety is very rich!
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Response from Property: Thank youuuu
Zhangerjun
Deluxe King Room
Stayed in Oct 2024
Travel with friends
9 review
Very Good
Posted on Nov 25, 2024
It's OK. It's close to the airport. It's just opened and still has a bit of flavor.
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Response from Property: Thank you for your feedback! We’re glad to hear that our location was convenient for you. We truly appreciate your understanding as we continue to fine-tune our services and spaces. We hope to welcome you again soon for an even better experience.Yours sincerely,Waldorf Astoria Cairo
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Duoduodidai
Deluxe King Room
Stayed in Dec 2024
Travel with friends
Outstanding
Posted on Dec 26, 2024
It's quite comfortable, the lobby is quite grand
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Response from Property: Thank you once again
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