To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.4
Service3.8
Cleanliness3.8
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All reviews(72)
Positive reviews(63)
Reviews with photos/video(16)
Great location(21)
Delicious breakfast(19)
Awesome stay(15)
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Friendly staff(13)
Convenient location(5)
Too noisy(4)
Negative reviews(9)
Anonymous User
Mark Queen Room
Stayed in Aug 2024
Business travelers
5 review
2.5/5
Posted on Nov 8, 2024
Stains on the bedsheets and bathrobes. No water in the toilet for most of the time.
Response from Property: Dear,We appreciate your time which you used for this review. Also thank you very much because you decided to stay in our hotel.We are really sorry because you were not satisfied with your stay in our hotel. Also apologize to you if you had really stains on the bedsheets. We always clean our rooms on the best possible way because we know how important is for all guests. And also we are not sure for the water what you think exactly because we have regular water in each Toilet in our hotel.If we have a chance to accommodate you next time, hope we will make your stay much better then now.Best regards,Reservations and Sales department
Guest User
Mark Queen Room
Stayed in Apr 2024
Travel with friends
4 review
3.7/5
Posted on May 27, 2024
The location is fine. The hotel is clean. The people are nice.
But it needs to have some maintenance (but they will fix it on the spot), the breakfast isnt worth it and should be skipped.
Response from Property: Dear,We really appreciate your feedback and time spending on this review. Also thank you very much because you are choose our hotel.We also accept your suggestions and also all other suggestions from other guests. We always try our best to make a stay as best we can.Thank you for nice words for our staff and hotel generally.Hope we will accommodate you again.Wish you all the best!Best regards,Reservations and sales department
Ayshe
Mark Queen Room
Stayed in May 2023
Solo travelers
1 review
4.5/5
Great
Posted on Jun 26, 2023
The location of this hotel was perfect. The room was clean, breakfast was great, staff were kind. The only slight issue is sound, at night if other rooms close their doors loudly it’s all heard a lot. But overall I think this place was amazing for the price point.
yassin
Mark Queen Room
Stayed in Nov 2023
Travel with friends
1 review
4.5/5
Great
Posted on Dec 28, 2023
Staff here are really nice,perfect location,but even coffee and tea in the room are charged….
Response from Property: Dear Yassin,We really appreciate your kind feedback about your stay in our hotel. Happy to see that you were satisfied with the stay. About the coffee in the room, we will try to change this and to provide at least one coffee and tea for compliment.Wish you all the best!Regards,Reservations and Sales department!
Guest User
Mark Queen Room
Stayed in Jul 2023
Business travelers
5 review
4.5/5
Great
Posted on Aug 31, 2023
I really got the best experience, friendly service and very clean rooms, thank you for what was given I am very happy and will visit again
VAHID
Mark Queen Room
Stayed in Sep 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Dec 27, 2023
One of the best in belgrade
Guest User
Comfort Double Room
Stayed in Jul 2022
Solo travelers
1 review
4.7/5
Amazing
Posted on Aug 26, 2022
Great hotel in a central location, 5 minutes walk from Republic Square, excellent breakfast, a rich and delicious selection, spacious and clean room, outstanding service from the hotel staff and a noteworthy marina!
Kheng
Elite Triple Room
Stayed in Feb 2022
Family
13 review
4.5/5
Great
Posted on Apr 16, 2022
Clean Room. Central.
Noisy in the lower etage, but after one night we could move to the upper floor.
Boboxing
Mark Queen Room
Stayed in Sep 2024
Couples
11 review
1.2/5
Posted on Oct 9, 2024
The actual facilities of the hotel are the same as those of a small hotel in China. The photos on Ctrip look very beautiful, but the experience is very poor. I booked it because I saw the good photos.
1. The window of the room is close to the road. The sound of cars passing by and braking at night affects sleep.
2. The room space of the double bed room is small and uncomfortable, and the bedding is old and cheap.
3. The bathroom looks newly installed, but the quality of the shower room spray head, floor tiles, mirror glass, etc. is similar to that of domestic farmhouses. The floor tiles are slippery, so you have to be very careful.
4. The breakfast variety is okay, toast bread, grilled vegetables, and coffee. It is similar to a 3-star hotel in China.
5. I can only give 1 point, which is for the male staff on duty at night. He listened to my complaints patiently.
6. Other staff and restaurant staff are almost not happy, with stern faces, and they don’t seem to love this job very much.
7. To evaluate a hotel, you look at the price. Good hotels have high prices. I personally think that this hotel is 400 yuan, and I paid nearly 700 yuan, which is not cost-effective.
Original TextTranslated by Google
Response from Property: Dear,We appreciate your feedback about your stay in our hotel. On the other hand we are extremely sad because you had such a bad experience in Mark hotel. We always try our best to make a stay on the best possible way for our dear guests. In the most of cases they are pretty satisfied with the rooms and services . We can see that you do no like nothing about our hotel except staff from reception.About the room, it is true that Queen room is the smallest one , but still with regular m2 size . We have also larger and more comfortable rooms in hotel, just the price is different . We are located in almost in the downtown but we can understand that for some guests location is not good enough .We are truly sorry for such a bed feeling and experience. If you decide sometime to visit us again, we will give all of our best to change your mind about our hotel.Take care and wish you all the best!Regards,Reservations and Sales department
Chenaizaiyu
Deluxe Double Or Twin Room
Stayed in May 2024
Business travelers
38 review
4.5/5
Great
Posted on Jun 17, 2024
The hotel is located in the city center, about 1 km away from Knez Mihajlova Street. The room is generally clean, the breakfast is good, there are many options, and the service attitude is good.
Original TextTranslated by Google
Response from Property: Dear,Thank you for choosing our hotel and because you spent a time for this review. We are try to give our best for the stay of every guest in our hotel. You review is really important to us and we are happy because you spent a time for it.Hope we will have another chance to accommodate you in our hotel .Best regards,Reservations and Sales department
ZhangpengPatrick
Mark Queen Room
Stayed in Apr 2024
Solo travelers
84 review
4.7/5
Amazing
Posted on May 20, 2024
I just came to Belgrade and stayed for three days. The overall feeling was good, so I stayed another day on the way back. In addition to the location in the city center, breakfast should be another highlight. Not only is there a lot of variety, but the taste is also good.
Original TextTranslated by Google
Response from Property: Dear Zhang,We are always happy when we see that our guests were satisfied with stay in hotel. That means that everything was on the best possible way. Our staff always try to give the best, and good review is a proof of it.Happy to see that you came back in hotel. Really important thing for us.Hope we will accommodate you again in the future!Best regards,Reservations and Sales department
Guest User
Mark Queen Room
Stayed in Feb 2024
Solo travelers
20 review
3.0/5
Posted on Mar 27, 2024
It can be for one night. However, overall I am not satisfied with the services. Everything had to be asked for - from slippers, a shaving set, a toothbrush, etc... The breakfast was insufficient - only after complaining at the reception did I get an omelette, lemon and ham.... Nothing was explained. Later they unloaded five oranges, a kiwi and one banana.... The room was very small and noisy
Original TextTranslated by Google
Response from Property: Dear ,Thank you so much for your time leaving this review about your stay in our hotel . We are honestly sad because you were not satisfied with service in our hotel.Generally we always have on disposal slippers, shaving set and the rest., you need just to ask for it. You booked our smallest room, but still that room is regular size , but we understand that for some guests is not enough big. We are also truly sorry about your experience with the breakfast. Usually we have a lot of different types of food, but also we understand that sometimes is not enough choices.Hope we will have again chance to accommodate you. If you decide to choose our hotel, if you enjoy more in bigger rooms , my honest suggestion is that you should book our Superior room.Take care and wish you all the best!Reservations and Sales department!
Guest User
Mark Queen Room
Stayed in Aug 2024
Couples
2 review
4.2/5
Very Good
Posted on Oct 1, 2024
Good location!! Tram and/or bus stops within 50m. Good breakfast... but please keep the hot dishes away from the air conditioning and preferably cover them so that they stay warm. It's a bit unpleasant to eat the hot dishes ice cold.
Original TextTranslated by Google
Response from Property: Dear,Good afternoon. Appreciate your time for spending on this review! Happy to see that you were satisfied with stay in hotel Mark. We are also appreciate you suggestion about dishes. We will try to change this .We are really hope that we will have another chance to accommodate you in our hotel .Take care!Reservations and Sales department
Worldbeauty
Mark Queen Room
Stayed in Oct 2024
Business travelers
123 review
4.5/5
Great
Posted on Nov 23, 2024
great location - rooms are fresh - breakfast is not bad and 2 coffee machines
Original TextTranslated by Google
Response from Property: Dear,Thank you very much for spending a time for this review and for choosing our hotel . Happy to hear that you were satisfied with the stay in our hotel . Thank you very much for such a nice words for our service. Hope we will accommodate you next time again.Best regards,Reservations and Sales department
Burak
Mark Queen Room
Stayed in Mar 2024
Couples
2 review
3.7/5
Posted on May 31, 2024
The hotel was good, the rooms were clean and new, we were satisfied
Original TextTranslated by Google
Response from Property: Dear mr Burak,Thank you very much for spending a time on this review . We can see according to your words that you were happy with a stay in our hotel.If we have a chance to host you again next time, hope we will have receive from you maximum review.Best regards,Reservations and Sales department