Nostalgia S Hotel (Hangzhou West Lake ) Reviews

Response from Property: Dear Time Family,Greetings from Wang, the duty manager of our hotel. I would like to extend my sincerest gratitude for choosing to stay with us and for your high praise of the cleanliness of our rooms, the service provided by our staff, and the laundry services. Your feedback is invaluable to us and has helped us identify areas that need improvement. We are delighted to know that you found our rooms clean. Our cleaning team rigorously cleans and disinfects each room daily to ensure a comfortable and hygienic living environment for every guest. Your recognition is the greatest affirmation of our cleaning efforts, and we will continue to maintain high standards to guarantee a clean and tidy accommodation experience for every guest.We sincerely apologize for the issue you encountered with the cold water button not being adjustable. We will immediately arrange for maintenance personnel to inspect and repair it to ensure the proper functioning of facilities. We also apologize for the dripping sound above your bed that affected your sleep. We will promptly arrange for staff to inspect and repair it to ensure a quiet and comfortable sleeping environment for you. At the same time, we will strengthen facility maintenance and inspection in the future to prevent similar issues from recurring.Our team is committed to serving you with enthusiasm, professionalism, and attentiveness, hoping to make you feel at home. Your positive feedback is our greatest encouragement, and we will continue to strive to improve service quality. We look forward to your next visit to Hangzhou when you choose to stay with us again. Wishing you a pleasant life and safe travels!

Response from Property: Dear esteemed guest, I am Manager Xiao Wang, the duty manager of the hotel.Thank you so much for your wonderful review! We're delighted to hear that you had a pleasant stay with us.Thank you so much for choosing our hotel and for taking the time to share your positive experience! We're thrilled to hear that you found the hotel to be clean and well-maintained, and that our staff's friendliness made your stay even more enjoyable. It's always our goal to provide a comfortable and convenient place for our guests, and your feedback confirms that we're on the right track.We're particularly glad to know that the location suited your needs perfectly. Being close to tourist attractions and dining options while still offering a secluded and peaceful environment is a balance we strive to achieve, and it's wonderful to hear that it worked out well for you.We hope you'll consider us again for any future travels. Have a fantastic day ahead!

Response from Property: 【300 meters away from Qu Yuan Feng He】Dear Time Guest,This is Xiao Wang from the front desk. Welcome to Time Walk S Hotel Hangzhou West Lake Branch!We offer a variety of room types. Each room is equipped with walnut furniture, Mlily memory pillows and zero-pressure mattresses, Herborist four-piece set (shampoo, conditioner, body wash and lotion) – a domestic brand, towel warmers,nostalgic snacks and drinks, individually packaged mouthwash, disposable face towels, wireless chargers, and more.The "Time Treasure Box" at the front desk contains many free dailynecessities, such as toilet seat covers, alcohol wipes, disposable earplugs, etc. Please feel free to take what you need.We look forward to your next stay and wish you a pleasant life!

Response from Property: 【Near Su Causeway, Quyuan Wind Lotus】Dear Time Guests, I am Xiao Wang at the front desk, welcome to Nostalgia S Hotel Hangzhou West Lake Branch! Thank you for sharing your stay experience, the parent-child room is 40-45 square meters, the children's room has a dreamy starry roof, and there is a free children's playground and gym on the first floor of the hotel, you are welcome to check in~~ The hotel breakfast is 7:00-10:00 in the morning, I don't know if you have tasted the hand-wrapped small wontons, and you can start a full day with a good breakfast! Thank you for your recognition of our service, to be honest, all the partners of the hotel have undergone pre-job training, we must not only do a good job of service, but also do speed, temperature, depth of service, and strive to become the best service hotel in the hotel industry. Looking forward to your next stay and having a great day!

Response from Property: Dear Time Guest, I am Xiao Wang, the front desk duty manager, thank you very much for your detailed evaluation of our hotel. We are glad that you can recognize our great location near West Lake and the warm service of the staff. We provide free porridge, noodles, laundry and dryer in the hope of bringing you more convenience. Regarding the view problem you mentioned, we are very sorry, we do not have a view in the room of the mountain series, you can contact us in advance next time, we can reserve a room with a better view of our mountain view in the case of a room. We hope you have a better experience next time you stay and look forward to seeing you again.

Response from Property: Dear valued guest,I am Manager Xiao Wang, the duty manager of our hotel. Thank you very much for choosing to stay with us and for providing detailed feedback on our hotel's location, rooms, breakfast, and overall experience. Your feedback is invaluable to us and has helped us identify areas that need improvement. The hotel is only a few hundred meters away from West Lake, located at the foot of Baishi Mountain, opposite the archives of the first constitution of the People's Republic of China. This location indeed provides great convenience for your trip. We are delighted by your recognition and will continue to strive to provide the best possible location for every guest. We will immediately inspect the rooms and consider taking the following measures to improve: gradually renovating the rooms, updating furniture and decorations, and enhancing the overall comfort of the rooms. Optimizing the layout of the bathroom space to ensure more convenient use. We will consider increasing the number of breakfast seating areas and optimizing the seat layout to ensure a comfortable dining experience during breakfast hours.We sincerely apologize for any inconvenience caused by not receiving your travel reservation order and the room not being tidied up properly. This has indeed affected your check-in experience. We will immediately take the following measures to improve: strengthen management of the booking system to ensure that each guest's booking information can be conveyed to the front desk in a timely and accurate manner. Strengthen staff training to ensure that rooms are tidied up before guests check in, especially those who check in late at night. For similar issues, we will establish an emergency handling mechanism to ensure that problems can be resolved quickly when they arise, minimizing their impact on guests' experiences.Your feedback is crucial for us to improve our work, and we will take action as soon as possible to ensure that every guest enjoys a comfortable and pleasant accommodation environment. Once again, thank you for your support and understanding! We look forward to having you stay with us again when you next visit Hangzhou, ensuring you have a perfect experience. Wishing you a happy life and safe travels!

Response from Property: Dear esteemed guest, I am Manager Xiao Wang, the duty manager of our hotel. Thank you very much for choosing to stay with us and for your high praise of our service, complimentary laundry service, dinner, and location! Your satisfaction is our greatest motivation and the direction we strive towards continuously. Our team has always been dedicated to serving you with enthusiasm, professionalism, and attentiveness, hoping to make you feel at home. Your positive feedback is our biggest encouragement, and we will continue to work hard to improve the quality of our services. We hope that our complimentary laundry service can make your trip more relaxed and enjoyable. We look forward to providing you with an excellent experience when you visit Hangzhou next time.

Response from Property: 親愛的時光客人您好，我是值班經理小郭，感謝您對酒店位置的認可！西湖景區的便利性是我們選址的核心考量，希望您能輕鬆享受自然風光與城市文化的交融。非常高興您對房間和床品的舒適度感到滿意。我們注重空間設計與寢具品質，力求為每位客人提供放鬆身心的休憩環境。您提到的夜間安靜體驗，得益於酒店隔音設施與周邊環境的協調。我們會持續優化細節，確保每位住客擁有優質的睡眠質量。再次感謝您的選擇與信任！期待未來能再次為您提供服務，祝您旅途愉快！

Response from Property: Dear Time Guest,Hello, this isthe duty manager Xiao Guo, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay at our boutique hotel and loved the beautiful area we're in.We appreciate your feedback about the room—we’ll definitely look into ways to enhance the lighting while keeping that cozy, intimate feel. It’s great to know you found the room clean and the bathroom comfortable, and that our staff made your stay more pleasant with their friendliness and help.We hope to welcome you back soon for another lovely experience!

Response from Property: [5 minutes walk to West Lake] Dear guest, thank you very much for leaving a precious review and sharing your stay experience despite your busy schedule. Your recognition is the source of our efforts. Our hotel is located in a scenic area. The hotel is at the foot of Baoshi Mountain. The mountains and forests are quiet. It takes 10 minutes to walk to the edge of West Lake Su Causeway. It is more than 2 kilometers away from Wulin Night Market. Each room in the hotel is equipped with an independent small refrigerator. There are free water, AD calcium, Jianlibao, and snacks in the refrigerator, so you can drink unlimited drinks. There are no charged products in our room. You can enjoy them when you return from a trip. We also provide late night snacks for those who come back in the evening. Time Walk adheres to the principle of guest first and service winning. Satisfying every guest is our goal. You have If you have any questions, you can call us at the front desk at any time, and we will do our best to solve it for you! You can contact us in advance next time you come, so that we can arrange your favorite room in advance. We look forward to meeting you again and taking a stroll in time! Good luck with your work! ~All the best

Response from Property: 尊敬的時光客人您好，我是酒店值班經理小王，我們非常高興聽到您喜歡在我們這裏的住宿體驗！您的讚美之詞對我們整個團隊來説意義非凡。能被認可為西湖附近最佳的住宿之地，為您提供您所追求的寧靜，這是我們最大的榮幸。我們的團隊一直努力為賓客營造一個寧靜舒適的環境，您的積極反饋肯定了我們的努力。我們致力於保持這種高標準的服務和體驗。如果您未來的旅行再次帶您來到杭州，我們將非常榮幸地再次歡迎您。如果有任何我們可以做的事情能讓您的下次住宿更加難忘，請隨時與我們聯繫。再次感謝您選擇我們！

Response from Property: Dear Time Family, I am Manager Xiao Wang of the hotel.Thank you so much for your wonderful review! We're delighted to hear that you had an excellent experience with us, especially regarding our location and services. Your kind words about our staff being nice and professional mean a lot to us.We strive to provide the best possible experience for our guests, and your satisfaction is our ultimate goal. We hope your stay with us added to the joy of your trip.We look forward to welcoming you back in the future. Have a fantastic day ahead!

Response from Property: Dear Guest Shi Guang, this is Xiao Li, the on-duty manager of the hotel.Thank you so much for your high praise of the male staff member who was on night shift on March 7th and morning shift on March 8th! Your recognition means a great deal to us, and it makes us feel proud to have such an outstanding employee. His friendliness and sense of service embody the service concept that our hotel has always advocated. We will convey your compliment to him, and we believe it will serve as a motivation for him to keep up the good work. Your vote is the best recognition of him, and we will also report your feedback to the management so that he can receive the due recognition. Thank you for choosing our hotel. We look forward to your next visit, and we will continue to provide you with high-quality service as always! Wish you a pleasant life!

Response from Property: [5 minutes' walk to the West Lake] Welcome to the Time Walk S Hotel. We belong to the hotel within the scenic area. In front of the hotel is the memorial hall of China's first step constitution. On the left side, there is a lush mountaineering overlooking he gem mountain of the West Lake. In front of the door, there is a towering camphor tree with historical rings. Five You can see the West Lake and Yuewang Temple in about a minute. You can take the bus No. 7 to the Millennium Ancient Temple - Lingyin Temple. The weather is sunny. When you come back, the woods on both sides block the sun for you. After crossing the vicissitudes of time, you can arrive at the Time Walk S Hotel. The hotel has a children's play room, a fitness room, and a laundry room (including a dryer). Take the elevator to the third floor. There is a viewing platform outside the restaurant, where you can see the scenery of Gem Mountain, and you can also get close to the treetops of the ancient camphor trees. Inside the restaurant, there is a breakfast suitable for friends in the south and the north. Each room in the hotel is equipped with a separate small refrigerator. There is free water, AD calcium, Jianlibao, snacks, and unlimited drinks. Time Walk is based on the principle of guests first and service victory. It is our goal to satisfy every guest. If you have any questions, please dial "0" to the front desk at any time. Next time you come, you can contact us in advance so that we can arrange your favorite room for you in advance. We look forward to meeting you next time. I wish you a smooth work and a happy life~