The Unbound Collection by Hyatt Hotels in Beijing

Normally, I'm not a picky person, but this hotel stay was truly infuriating. The only positives were the beautiful lobby and its proximity to the airport. And that's where the good points end. **Cleanliness**: As pictured, the bed wasn't exactly *full* of hair, but it was visible everywhere. It was truly off-putting to see so much of other people's hair, especially when staying with a child. The area under the bed was completely covered in dust. Having stayed in numerous hotels in the same price range, this hotel's room hygiene was the most shocking I've ever encountered. **Ambiance/Facilities**: Four stars go to the lobby; it's quite photogenic. However, the room itself barely deserves three stars. Overall, it absolutely does not match the price point. The design/layout wasn't to my liking either; constantly opening and closing the storage compartments was a hassle. **Service**: While the male staff at the front desk initially upgraded our room, which we appreciated, the experience quickly went downhill. A family member was in meetings and couldn't complete their ID registration in time, leading to us being repeatedly hounded about it. To make matters worse, when my child and I went downstairs for a meal, we were stopped and 'escorted' to the front desk for questioning, which was incredibly upsetting. Even my child was closely watched while looking at toys, making us feel as though we were under constant suspicion and might make a mistake at any moment. The entire experience made us feel like we were treated like criminals. Even when my child and I briefly played in the lobby, a short-haired female front desk staff member's intrusive questioning made me want to ask, 'What, are we thieves?!' This relentless scrutiny only ceased when the morning shift came on. It was truly unbelievable.

Stayed 2 nights at the Commune by the Great Wall, an Unbound Collection by Hyatt. The resort is spread over a big acres of land within the Shuiguan area, also a short proximity to the renowned Badaling Great Wall. You have to reach there by car or by DiDi as there is no public transport to reach the Commune. This is a resort for those who wish to spend quality time, to seek refuge and to relax. The resort was designed by 12 individual renowned architects, each reflecting their own taste and styles, clearly demonstrated in the Communal Home you are staying. Each Communal Home consists of 5-6 rooms where you share common spaces such as Living, Dining, Kitchen and Courtyard with other fellow travellers. You will still have your own room and private bathroom similar to any other hotels or resorts. With the Communal Home, you can access these public area / communal area where often it is under utilised which is great for us. The room is immaculately adorned with the furniture styles of the Communal Home you have selected. There is Cantilever House (Red House), Terrace House, Suitcase House, Bamboo Wall, Forest House etc. My Bamboo Wall room is a little small in my opinion. The bedding is on a Tatami Platform. Bathroom is too big and it takes up too much space for the bedroom. There are limited spaces for the suitcase as we travel from afar. There is also no hook for clothing in the bathroom, no hook for the hand towel which is quite strange given that it is quite luxurious. We bought the package which includes daily breakfast for 2 with Shuiguan Great Wall Ticket and a High Tea. There is an outdoor swimming pool within the hotel and a gym. The pool is only open for 3 months during the summer months, not sure why the restrictions even though it is not a heated pool. During my visit, day time was hot and the air temperature was around 26-28 degrees. Though the water temperature may be way cooler, but if the pool is opened, we will probably take a dip. The breakfast is either a la carte or buffet depending on the hotel's occupancy rate. We had lunch and dinner at the hotel as well and the food is very good though it is on the pricey side. To move around the resort, you will either walk (depending on the location of your accommodation), it can be far away from the restaurant or the reception. You can call them for a car pick up. The driver 小宋 is a great asset to the property, so as our Housekeeper 小李(李鸿建), he was very attentive and observatory. He saw we have many medicine and supplements in the room and he gave us extra water and left us a note. Great initiative! In short, it is a very memorable stay and a very good hideaway.