The Ritz-Carlton Hotels in Beijing

This stay experience was simply amazing! I must give high praise to Linda from the Front Office Department and Alice from the Housekeeping Department! From the moment we stepped into the hotel, Linda greeted us with great enthusiasm. When handling the check-in procedures, she patiently answered all kinds of our questions and thoughtfully reminded us of the travel guides around the hotel, which made us, who were new to the place, feel very reassured. After checking in, Alice from the Housekeeping Department also gave us a lot of surprises. The room was warmly decorated and tidy. She even folded towels into small animals for the children. Knowing that I am a light sleeper, she took the initiative to coordinate and changed us to a quieter room type. Whenever we had any needs later, both of them responded quickly and actively solved the problems. The professional and heartwarming services of these two ladies made our whole journey full of happiness. I give them a big thumbs-up! There are also Rocky and Zhao Xiaocui from the Housekeeping Department. Their professionalism and dedication are really admirable. Additionally, I would like to mention Guo Siying and Xing Ziqi who contacted me later regarding the package I left in the hotel. I give a thumbs-up for your attentive services. You truly live up to the reputation of being the ladies and gentlemen of The Ritz-Carlton Hotel.

Exceptional Stay at The Ritz-Carlton Beijing Our stay at The Ritz-Carlton Beijing was truly unforgettable. A special thanks to housekeeper 徐晶晶 (Ms. Xu Jingjing) for her warm and professional service. When we mentioned wanting to eat oranges, she surprised us with an entire plate of fresh oranges, along with gifting us a plush Ritz-Carlton lion—such thoughtful gestures that made us feel so cared for. The hotel’s elegance and attention to detail, paired with such exceptional staff, made our experience amazing. Highly recommend and can’t wait to return!