Marriott Properties in Beijing

The human touch here is simply outstanding. We stayed for three days, and my brother unfortunately got sick with an upset stomach and had to be hospitalized. The entire staff was incredibly caring, constantly checking in on his condition. They went above and beyond, helping us arrange transportation and coordinating with the hospital. They even prepared special meals for my brother that he could eat and brought them directly to our room. The hotel itself has an old-fashioned vibe, but it's well-maintained and still going strong.

Marriott has always been my top choice for travel due to its excellent facilities, well-designed layout, and warm, polite service. However, my recent stay at the Beijing Mutianyu Marriott, and especially the professionalism and enthusiasm of front desk staff member Echo, elevated my appreciation for the Marriott brand to a new level. The lobby of the Beijing Mutianyu Marriott is grand, and the greeting staff are very courteous. The rooms are well-designed, spacious, and comfortable, and the breakfast is extensive. The hospitality is outstanding. But it was front desk staff member Echo, who, from the very first moment we checked in, provided meticulous care, concern, and thoughtful arrangements, truly making us feel the happiness of being home away from home! Thank you, Marriott, and thank you, Echo.

Summary: Our two-and-a-half-year-old absolutely loved it here, and the adults were comfortable too. We'll definitely be back. Room: The treehouse slide room was a huge hit with our little one. As soon as we entered, they were climbing up and sliding down non-stop, burning off so much energy! When it was time to check out, they kept asking to stay another night. Dining: The Chinese restaurant is recommended; the food was good, and the prices were quite reasonable for a five-star hotel. The buffet restaurant on weekend mornings was very crowded, requiring a wait. It would be great if they could address the capacity issue during peak hours. Hot Springs: The Tang Le Palace hot spring complex has many pools of various sizes, and they were quite clean. Both our child and we had a great time soaking and playing. We went on a weekend, and while it was busy, it didn't feel uncomfortably crowded, unlike some other hot springs that feel like a 'dumpling bath'. Service: All the staff were very enthusiastic. A special thanks to Sarah for her considerate and attentive follow-up throughout our stay, and for genuinely helping us resolve issues.