Marriott Properties in Beijing

The human touch here is simply outstanding. We stayed for three days, and my brother unfortunately got sick with an upset stomach and had to be hospitalized. The entire staff was incredibly caring, constantly checking in on his condition. They went above and beyond, helping us arrange transportation and coordinating with the hospital. They even prepared special meals for my brother that he could eat and brought them directly to our room. The hotel itself has an old-fashioned vibe, but it's well-maintained and still going strong.

Visited Huairou with my family and stayed at the Marriott. The room was spacious, and the hotel has a kids' club and a heated pool, which my children absolutely loved. A special shout-out to Dave at the front desk – he was so thoughtful during check-in, reminding us about breakfast times and parking, and his communication was both gentle and professional. The hotel's ambiance is elegant, and overall, it was a great experience. Definitely a top choice for a getaway in the Beijing suburbs.

1. **Check-in:** The check-in process was inefficient. They strictly enforce the 2 PM check-in time, and there was a very long line with only two front desk staff members. It got even slower when foreign guests were checking in. It wasn't even that crowded during the National Day holiday. 2. **Room:** The room was very spacious. We booked a mountain-view room, and since we had kids, we had to push the beds together. Due to the bed design, there was a huge gap at the headboard, so next time we'll have to request bed guards. The glass was quite old, and the buttons in the room weren't very responsive. With two children, we were missing children's toiletries, slippers, and bathrobes, which had to be sent up separately. Shower gel and other amenities were only available in specific kids' rooms. It would be better if they provided slippers for the hot spring area next time; the disposable ones were quite slippery. 3. **Hotel Activities:** During the National Day holiday, there were activities every morning and afternoon, which the kids really enjoyed. Some required an extra charge. I'd recommend registering for the activities when you actually participate to get the discount (I used up my registration slot early by using the link over Wi-Fi the day before, which used up my mobile data). 4. **Water Park:** The room indicated complimentary tickets for two adults and one child. 'Child' means under 120cm, which is already free, so the hotel giving another 'complimentary' ticket felt a bit redundant. There are three pools in total. The largest one had a suitable water temperature, but the two smaller pools were cold. There were children running and playing wildly on the slides, and I suggest staff supervise and remind them to be careful. There are many outdoor hot springs, but one bubble pool was super cold, and the bubbles were covered in dirty mud, with no one cleaning it. There was also a lack of information about the outdoor hot springs; you had to walk to each one to find out the temperature and what kind of spring it was. There was no conditioner in the showers, so I recommend bringing your own. 5. **Kids' Club:** It was quite small, and the provided socks weren't non-slip. The kids played for a bit and then got bored. 6. **Hotel Breakfast:** The wontons were nowhere to be found... but all the bread was delicious! A hot bowl of noodles chased away the autumn chill. The corn porridge was mislabeled as millet porridge. Overall, there wasn't a huge variety of dishes, for example, only two types of cold dishes and two types of fruit. 7. **Service:** Feedback was addressed and handled promptly. The service was super satisfying!