Crystal Orange Hotel Beijing Tiantan Reviews

A very nice stay, although the room is quite small but it is nice! They gave us a free room upgrade with the help of their app, and they were very polite. Kept asking us if the room is okay.

Excellent experience. We got upgraded to the bigger room during check with free breakfast and king size beds. The receptionist Xiao Wei is extremely helpful and answered all the questions we had and any queries about room service. I would recommend this hotel to anyone especially family with kids.

Thanks to the staff that free upgrade my room . Love their audio control and the food delivery robot, this really makes my life easier !

I feel like the reviews on this hotel and I'd say most trip.com hotels are totally over rated. All the written reviews gave glowing descriptions, I'm not sure why other than great hotel staff. Crystal Orange had a 9.7 rating which should be near perfect. They are far from it. The hotel is need of an outside facelift, the building looks like it hasn't had any exterior maintenance for decades. The interior is truly dated but I will say that the original concept carried throughout the lobby, dining room and rooms was kind of cool, but for the 80's. For the most part interior maintenance has been good. Everything works, everything inside is just a little worn but totally usable. The staff are the stars of this hotel, they are kind, helpful and determined to make you feel at home, not just the front desk but cleaning and restaurant as well. Breakfast was decent, even if you aren't Chinese you'll find something good to get your day going. For me I will say the big negative is the neighborhood. It is a very locals living area with many quick food places and absolutely nothing to attract a tourist. I had several conversations with locals who were truly kind and inquisitive. That has been my experience throughout China. If you stay here you'll need an 30 minute to 1 hour car ride to get somewhere interesting. Crystal Orange cost twice what I'm paying in Chengdu for a luxurious 500 sq ft. apartment hotel that has more amenities than I've ever experienced in a hotel. Just saying.

Excellent experience at this hotel. Great location with amenities. Gives us late check out to maximise our experience here. Will come back.

Great staffs from reception all the way to the cleaners, they were very polite. Room wasnt upgraded for free like all the other comments, paid like 55 rmb per night extra. Very advance with all the A.I. functions. Room was small, dont think the measurement shown was correct. Hotel is pretty old. Bad sound proofing. A little far from train station but still walkable.

Very good service, they are very hospitable, they go above and beyond just to help us. Will definitely be back to this hotel again. Thank you so much.

Hotel is near to Jingtai station, not far to walk, but most attraction are on the north side, so travelling time will be longer. Front desk staff name 小韦is excellent. Need to give her thumbs up for good service. She really passionate in her job. There is a cute robot in charge of all delivery to your room. Kids will love it. One downside about hotel, you can smell mala hotpot in hotel, cos there is a hotpot shop connected to the hotel.

Good services

Room is clean. Staff is courteous. However, the room I booked was too small with no table and chairs, only a stool.

We really enjoyed our stay in Crystal Orange Hotel! The stuff is very helpful and friendly. Highly recommended.

The service was great, breakfast was delicious, and everything was clean and comfortable.

Very nice hotel, clean with very friendly and helpful staff

Good hotel for foreigner traveller like us. Near to subway easy to access