Holiday Inn Express Beijing Temple of Heaven Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our customer service to be good, the location convenient, the breakfast varied, and the value for money decent. Your positive comments about the nice shower are also appreciated.We understand that the age of the building and the condition of the gym facilities did not meet your expectations. We will take your feedback seriously and consider ways to improve these aspects of our hotel. Your input is valuable to us as we strive to enhance the overall guest experience.Thank you again for choosing our hotel and for your constructive feedback. We hope to have the opportunity to welcome you back in the future.Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Express Beijing Temple of Heaven and taking the time to share your wonderful experience with us! We are truly delighted to hear that our staff's kindness and helpfulness made you feel at home, and that you found our facilities practical and well-equipped. It’s also heartening to know that our breakfast exceeded your expectations with its variety—we strive to cater to diverse tastes and are thrilled this resonated with you.Your kind words mean a great deal to our team, as they motivate us to continue delivering warm and attentive service. Knowing we contributed to your comfort is the highest compliment we could receive. Once again, thank you for your gracious feedback and support. We look forward to welcoming you back for another memorable stay at Holiday Inn Express Beijing Temple of Heaven. Wishing you all the best!Sincerely,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your wonderful review! We're delighted you found your stay comfortable and our location so convenient to the sights and metro. Your recommendation means the world to us, and we look forward to welcoming you back soon.Warm regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your honest and thoughtful feedback. We appreciate your comments on the location, which is indeed convenient for Beijing South Railway Station and the Temple of Heaven.Despite the limited facilities, we're glad to hear that our staff's friendliness and helpfulness made your stay enjoyable. Your recognition of their efforts means a lot to us, and we will continue to strive to provide an excellent service.Thank you again for choosing Holiday Inn Express. We hope to welcome you back in the future!Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your positive feedback! We're glad you enjoyed the clean room, the variety of breakfast options and the friendly service, especially from Alisa. We're also glad you appreciated the convenience of WeChat communication and the self-service laundry, and that you found the nearby shops and food options accessible. Although the location is a little way from the subway, the bikes make it manageable. We hope to see you again soon!Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are truly delighted to hear that you had an excellent stay with us. Your kind words about the friendly and helpful staff, outstanding customer service, great breakfast, and the clean and tidy property mean a lot to us.We are thrilled that you would recommend our hotel to others. Your satisfaction is our top priority, and we strive to provide the best possible experience for all our guests.Thank you again for choosing our hotel. We hope to welcome you back again in the future!Best regards,IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying with us! The hotel has a unique location on the South Second Ring Road, with a quiet and busy atmosphere. You can walk to Tianqiao subway station on Line 8, which is about a 10-minute walk from Tianqiao Art Centre. You can easily visit famous tourist attractions such as Qianmen Dashilan, Tiantan Park, Taoranting Park, Tiananmen Square, the Forbidden City, Wangfujing, China Unicom Beijing Branch and the commercial and business district, which are about 10 minutes away by car. Thank you for your affirmation and encouragement. Welcome to visit us again. Have a great day. IHG Social Listening Team

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. Your kind words about our great location, delicious breakfasts and friendly staff mean a lot to us.We are especially grateful for your kind words about Sunny. Her helpfulness and dedication to ensuring your comfort reflect the high standards we strive for. We will certainly pass on your heartfelt thanks to her and the rest of the team.We hope you had a memorable trip and look forward to welcoming you back again in the future!Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are truly delighted to hear that you had such a positive experience with our friendly and helpful staff. Your kind words about the good food and the convenient location mean a lot to us.We are especially grateful for your special mention of Alisa. Her dedication to assisting you with train booking information is a testament to our commitment to providing exceptional service. We will be sure to pass on your heartfelt thanks to her and the rest of the team.We hope your trip was memorable and look forward to welcoming you back again in the future!Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We acknowledge that the rooms are showing signs of age, particularly the older carpets, and we understand that this can affect your overall experience. These are important points that we will take into account when planning future improvements and renovations.We are committed to enhancing the comfort and convenience of our guests, and your suggestions will be invaluable in guiding our efforts. While we work on addressing these issues, we will also look into ways to improve the efficiency of our lift service and make the building more welcoming.Thank you again for your input. We hope to welcome you back once these improvements have been made, and we will strive to provide you with a much better experience.Best regards,IHG Social Listening Team

Response from Property: Dear Guest Thank you so much for your feedback! We are delighted to hear that you had a very good experience with us. Our hotel is committed to providing excellent service and ensuring that every guest has a memorable stay. The hotel has a unique location on the South Second Ring Road, with a quiet and busy atmosphere. You can walk to Tianqiao subway station on Line 8, which is about a 10-minute walk from Tianqiao Art Centre. You can easily visit famous tourist attractions such as Qianmen Dashilan, Tiantan Park, Taoranting Park, Tiananmen Square, the Forbidden City, Wangfujing, China Unicom Beijing Branch and the commercial and business district, which are about 10 minutes away by car. Thank you for choosing our hotel and we look forward to welcoming you again soon! IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your feedback. We're glad you enjoyed the hotel's location and the friendly service. We apologize for the cleanliness issues and the problems with the shower and air conditioning. We will address these concerns promptly. We also understand the importance of clear communication and will provide additional training for our staff to improve their language skills and overall service quality. Thank you for your understanding.Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you so much for your wonderful review! We're delighted to hear that you had a great stay with us. Your kind words about the clean and comfortable rooms, delicious breakfast, and convenient location mean a lot to us.We're especially grateful for your special mention of Alisa. In terms of service, the team members have always been enthusiastic and thoughtful, actively solving your various problems. We hope to welcome you back again in the future. Have a fantastic day ahead!Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service, especially during check-in and breakfast. Your kind words about the friendly and helpful staff mean a lot to us. We're glad that the travel tips provided during check-in were useful for you.We're also pleased that you found the location convenient and the pricing good. Your satisfaction is important to us, and we strive to provide the best possible experience for all our guests.We hope to welcome you back again in the future. Have a fantastic day ahead!Best regards,IHG Social Listening Team