TRUE GO Zhixuan Hotel (Beijing Zhongguancun Suzhoujie Subway Station) Reviews

Response from Property: 尊敬的賓客：您好！感謝您5分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望秋果會是您回憶裏最獨特的那個！常回秋果看看哦！祝您生活愉快！

Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持，我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來~

Response from Property: Hello, Madam. I am very sad to see you write such a long list of negative reviews. I don't know how to respond. Let me explain the specific situation below. We also have chat records. You asked the hotel for compensation after checking out, and took a screenshot of the review to give us a hint. The hotel, as a service operator, also agreed for customer satisfaction. You received the claim fee. Ctrip has records. Because it is a service industry, we also attach great importance to the problems you described. The general manager wrote an apology letter to you. The room you booked is indeed not an exterior window. Please check the homepage. Two days later, the claim amount previously raised was overturned and more than 2,000 compensation was requested. It is not clear whether it is because the merchant agreed too readily. Do you think the compensation previously proposed is too little? Supplementary explanation: You booked a 4-day room, and the system automatically refunded you the last night. After receiving your feedback, there was a difference of 68, the highest night of 559, so 100 was refunded again (the difference of 100 was not considered for our reasons). In your supplementary explanation, you did not mention that you asked for a full refund again, and Ctrip compensated you 1,188. I believe you know what the 100 refund is for. Moreover, you take the hotel's initiative to refund you 100 as a fuse of dissatisfaction to ask for a full refund. The hotel has never avoided the problems you reported. It has been actively appeasing and solving them. You booked a new oxygen double bed room with an inner window for 4 days. Considering that you have a good stay for a long time, we upgraded the outer window business for free and gave you breakfast. The above hotel practices can normally make guests feel the service and warmth of the hotel. If there are any inconsiderate places, you can also be tolerant and give us feedback. People are mutual. Feedback that there is hair in the plate, and the aunt said to you after taking it: Sorry, we will pay attention to it, and then take the plate away. There is no such thing as destroying the body. After checking out, you give us feedback, and we actively solve and appease the corresponding compensation. Be more tolerant, more understanding, and more kind to understand your hard work and the bad stay experience brought to you by the hotel. I apologize to you again. Finally, I wish you all the best!

Response from Property: Thank you very much for choosing us. Maybe it is fate that allows you and us to have a beautiful encounter. Regarding the issue you mentioned, we will definitely actively improve our software services and hardware equipment. Be fully prepared for our next meeting.

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: 尊敬的賓客: 您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇，為了您的信賴，我們將更加堅持不懈，秋果酒店永遠屹立於這個城市，等 候您的來臨!不見不散哦! 祝:笑口常開^_^!

Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來

Response from Property: We are very sorry for giving you such a bad stay experience. It is really our fault. Regarding the problem of windows not being able to ventilate, we will immediately arrange personnel to inspect and rectify the problem and never let this happen again. We will also attach great importance to the problem that the air conditioner can only heat, causing the room to be stuffy, and the sound insulation is poor, and will conduct comprehensive inspection and maintenance of the equipment in the future. In order to make up for the inconvenience caused to you, we are willing to provide you with certain discounts. We hope you can give us another chance. We believe that we will satisfy you. Looking forward to your feedback and suggestions, and apologies again!

Response from Property: Dear guests: Thank you very much for choosing Qiuguo. We are very sorry for the bad stay experience you have experienced during this stay. We have also formulated corresponding rectification measures for the issues you raised. In Beijing, every inch of land is valuable and the space of the rooms is indeed limited. If you are lucky enough to visit our store again, we recommend that you book a selected business room type and call the front desk in advance. We will reserve a room with relatively good layout and space for you in advance; Regarding the issue of hair on the sheets, the room manager has conducted targeted cleaning standard training. We will definitely strengthen health supervision to ensure the hygiene of the guest rooms; Regarding the problem of odor in the decoration you reported, we are well aware that guests are very concerned about the health and safety of the accommodation environment. We have an authoritative testing agency to conduct comprehensive formaldehyde testing on the hotel and rooms. The testing process is strictly carried out in accordance with standard procedures, and the results are in line with health standards; Thank you very much for your suggestion. We have reported it to the leadership as soon as possible and applied for an air purifier to further improve the overall air environment of the hotel; Due to the large number of guests checking in and out on the same day, the staff neglected to issue an invoice for you in time, and the work was delayed. We have trained the relevant staff to ensure that similar problems will not occur again. We also hope that you can give us a chance to correct our mistakes. We look forward to seeing our progress when you stay next time. It will be our honor to serve you again. We wish you all the best! ! !

Response from Property: Qiuguo Hotel welcomes you to stay here if you have the chance.

Response from Property: 尊敬的賓客：您好！感謝您5分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望秋果會是您回憶裏最獨特的那個！常回秋果看看哦！祝您生活愉快！

Response from Property: 尊敬的賓客：您好！感謝您5分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望秋果會是您回憶裏最獨特的那個！常回秋果看看哦！祝您生活愉快！

Response from Property: 尊敬的賓客：您好！感謝您5分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望秋果會是您回憶裏最獨特的那個！常回秋果看看哦！祝您生活愉快！

Response from Property: 尊敬的賓客：您好！感謝您5分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望秋果會是您回憶裏最獨特的那個！常回秋果看看哦！祝您生活愉快！