Baldwin County Beach Hotels

Upon arrival waited 10 minutes for clerk to appear. Didn't even apologize for delay. No one else in lobby. Checked in and then I was to be charged $10 for indulgence fee? and if nothing charged would credit back to charge card. Told her I didn't want to but clerk with silver short hair with pink *****e said it was required. If not used it would be credited back upon check out. The next morning asked same lady about funds being added back she couldn't do it but would notify my credit card department. At this moment a day later still no charge added back. Is this some standard policy? Or was this a way to have customers purchase unwanted snacks or goodies from your snack area?

Staff was great, my niece booked the room for me and I loved it. Clean rooms, breakfast area was clean and full stocked, pool was clean. Will stay again

Great hotel right on the beach. The location cannot be beat. I highly recommend the beach view balcony. They have free breakfast that is good. You do have to pay $15 a day to park. They have a parking garage. It says free parking but it is not free parking. You can rent to chairs and an umbrella for $45 per day. They have a pool bar. They have a hot tub. The pool is not heated but is very nice and cleaned every morning. A some portion of the pool is covered. There is a refrigerator in the room. I would recommend bringing your own pillows because their pillows are terrible but other than that it’s a great hotel!

Checking in was a great experience, and the room was very nice, meeting all our needs. However, the swimming pool and hot tub were not ready; they had chlorine mixing and bugs in them. The staff was wonderful and very personable throughout the entire stay. Breakfast was a perfect 10 out of 10! The staff member working the breakfast on July 1st truly excelled. She greeted every customer as they entered, making them feel welcome. She was helpful when needed and ensured that the breakfast was fresh and plentiful. She even made more fresh and hot as they emptied.

Carpet was difficult to roll on using a wheel chair. Disability accessible rooms should be on the first floor for emergency access reasons. Room doorway was too narrow for large wheelchair to pass through without assistance. However, breakfast area was very comfortable and hotel atmosphere was clean and inviting.

The hotel was really nice despite a few minor issues in the room! The walls were super thin so you could hear everything, but the staff was friendly, the room was clean, and the location was perfect - right on the beach and close to lots of restaurants and activities. Some maintenance issues, but overall it was a great stay!

Ceiling and top of one wall. There is mold on the top of the bathroom; the bedroom is nice and clean.

The Hilton Garden Inn in Orange Beach, Alabama, was a beautiful place! I liked the hotel layout. My favorite parts while staying there were collecting shells on their beaitiful private beach behind the hotel, leisurely riding innertubes on their ”heated river” behind the hotel and enjoying their delicious breakfast buffet. Every hotel employee we met was wonderful and helpful! I reserved a physicallyhandicapped room with island view. My only unpleasant part of my stay was the flooding from the handicapped bathroom shower that flooded the bathroom floor, into the front entrance to the room, even wetting the hall carpet. I reported it to the front desk, who thanked me for reporting it. They said it was because it was a handicapped room. I told them it didn't matter...if it was a handicapped room or not. I told them more care should have been taken considering it was for a handicapped person. What if I'd fallen on the wet floor and gotten hurt? Anyway, I liked the hotel but I don't recommend renting and reserving the handicapped room (#415) until these issues are corrected and the room, itself, is updated and this problem is completely corrected. Thanks! Rhonda Tippett

The place really needs to be gutted and rebuilt!! The tub corners were really filthy!! It was like baked in dirt!! Looks like they may need a chisel to remove the dirt stuck to the tub corners!! Thank goodness I always bring my own shower flip flops !! They didn’t even have bath towels just hand towels and one of the wash cloths was not even white anymore ( that really should have been trashed!! ) Thank goodness I also bring my own towels ! The carpet was so stained the room smells horrible!! The elevator was so dirty and dingy!!  And to think they charged me $225 for the night !! It’s good I was just passing through and it was a last minute trip and I didn’t have to stay but less than 12 hours!! I would never go back to that hotel again and unfortunately they make all other hotels that carry the same name look bad!!

It was a nice little weekend get-away. The breakfast bar was non-existent!!! Thank goodness for all the other near by restaurants. The pool was too small and no shade.